Complaint #1887 1xBet Sportsbook

Never received my withdrawal of fifty thousand

By Shivam B.

1 month ago

Player ID: 727862505

Amount: INR 50,000

Withdrawal Method: Bank Transfer New

Withdrawal Date: 23/08/2026

UTR Number: CBINN62026082396104277 (Central Bank of India to ICICI Bank A/c 357301500336)

1xBet Query No: 21187703

Dear AskGamblers Team,

I requested a withdrawal of Rs. 50,000 from my 1xBet account on 23/08/2026. 1xBet claims they processed it via UTR CBINN62026082396104277 and marked my query No. 21187703 as "Reviewed" saying funds reached as a cash inflow.

However, the amount has NEVER been credited to my bank account.

I have official proof from my bank, ICICI Bank - Non-Credit Letter dated 31/08/2026, clearly stating that NEFT UTR CBINN62026082396104277 for Rs. 50,000 was NOT credited to my account 357301500336 till 31/08/2026.

I have also provided a full bank statement from 23/08 to 07/09 showing no such credit.

1xBet finance team is not tracing the transaction with their payment agent (Central Bank of India). They are giving auto-replies that the payment is successful, which is false as per the bank letter.

I request AskGamblers to intervene and ask 1xBet to either:

1. Provide successful credit proof (Bank End-to-End trace from the central bank), OR

2. Re-credit Rs. 50,000 to my 1xBet wallet or re-process the withdrawal.

Attachments:

1. 1xBet Query 21187703 Screenshot showing Reviewed status

2. ICICI Bank Non-Credit Letter for UTR CBINN62026082396104277

3. Bank Statement 23/08 to 15/09 showing no credit

Thank you

Disputed sportsbook 1xBet Sportsbook

Reason Delayed payment

Amount ₹50000

Discussion

75 hours left for 1xBet Sportsbook to respond.

sbbansal73

• India

20 hours ago

> Hello AskGamblers Team,
>
> This is the 3rd time 1xBet is posting the SAME template reply to reset the timer. From 92h to 80h to now 52h.
>
> My case is very clear:
> User: sbbansal73
> Amount: Rs. 50,000
> UTR: CBINN62026082396104277 (23/08/2026)
> Bank: ICICI 357301500336
>
> I have already provided:
> 1. ICICI Bank Non-Credit Letter dated 31/08/2026
> 2. Full bank statement from 23rd Aug to 31aug2026 showing NO credit of Rs 50,000
>
> 1xBet is not providing ANY debit proof from Central Bank of India. Please ask them to provide the actual beneficiary account details where this UTR went.
>
> If they cannot provide proof in this 52h, please close this as UNRESOLVED. I will then file with Curacao Gaming Control Board and RBI.
>
> Thanks

1xBet Sportsbook

• Representative

2 days ago

Hello,

Please be informed that the issue is currently undergoing an additional review by the responsible department.

We kindly ask you to allow us some more time to complete the necessary checks. We will provide an update as soon as further information becomes available.

Thank you for your patience and understanding.

Best regards,
1xBet Team

sbbansal73

• India

5 days ago

> Dear AskGamblers Mediator,
>
> Re: Player ID - 727862505 | Amount - INR 50,000 | UTR - CBINN62026082396104277 | Date - 23/08/2026
>
> The operator 1xBet is providing a fake confirmation. They marked my query 21187703 as "Reviewed" and claim funds were credited.
>
> *Fact:* The amount was NEVER credited to my bank account.
>
>
>
> If the transaction was truly successful, 1xBet should provide the settlement proof from its payment partner bank (Central Bank of India) showing debit and beneficiary name/account for this UTR. They are not providing it and are posting template replies to extend the 92h timer.
>
> I request you to ask 1xBet Finance to trace this UTR with Central Bank and provide a valid payment proof. Otherwise, please mark this case as Unresolved.
>
> Thank you.

1xBet Sportsbook

• Representative

5 days ago

Hello,

Please be informed that we are currently checking the relevant information with the responsible department to clarify the situation.

We kindly ask the player to allow us some time to complete the review. We will provide an update as soon as further information becomes available.

Thank you for your patience and understanding.

Best regards,
1xBet Team

1xBet Sportsbook Complaint Stats

Resolved 157 / 163

Avg. Amount $16,295

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 106 out of 109 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 7 days.

Complaint Status

75h left

₹50,000

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> Hello AskGamblers team,
>
> Account ID: 1618631553
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> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
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> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
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>
> Thank you.

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I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

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I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

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Summary Details:

Player ID: 231500185
Withdrawal Amount: 5,000 TRY
Date & Time of Request: 09.09.2026 / 11:09 PM
Transaction / E-Transfer ID: 5265542843
Payment Method: Bank Transfer
Current Status in System: Processed (but funds missing)

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