My account has been under verification for almost a month with no reply

On 12th July 2026 I put withdrawal request of 2 amount of rs 7400 and rs 2600 respectively and it showed withdrawal successful. I used the bank transfer method for that. After almost 10 days when I didn't receive my money, I raised 2 query with query no. 1 - 19724306 and query no. 2 19724319 for rs 7400 and rs 2600.

I was very stressed as I was not getting any update nor did I recieve my money in next 24 hours, they told me I will recieve my resolution of query by 23rd July evening but nothing happened.

Fast forward to today i.e September 1st, and I have raised almost 100 customer support calls and tension of mails and 6 times shared my bank statement again and again and begged the 1x bet team to give my money. They kept reading the standard script and told me to wait for few more hours and I will recieve my money. Multiple times I asked them for a utr and proof of transaction so that even I can contact my bank, but nothing was given, not even a notification regarding the update let alone any money, it's been 40 days since I have raised the queries and it's been 50 days since I placed the withdrawal request. I feel I am made fool around by the support team and have been absolutely waste of time to ask assistance from them, this is my hope to get my rs 10000 combined of both the query amount and please donthe need ful.

• My 1x bet gaming id is 1722038817
• Ph. No. 8448610120

I am attaching the query related and my bank statement again, the password for bank statement is < password removed >

I have attached the pending query since past 50 days. I have also attached the bank statement.

I hope to get it resolved asap

Thanks

Hello AskGamblers Team,

I am filing this complaint against 1xBet because my deposited funds (4098 MAD) have been stuck for over a month due to a technical deadlock in their payment system. Furthermore, I have not received any response from the 1xBet Security Team regarding my recent emails to resolve the issue.

My account was restricted from making deposits, but I was officially authorized by 1xBet to withdraw my remaining balance. However, the system currently only allows me to withdraw via "Mobcash" (local cash agents).

Here is the technical loop I am trapped in: The Mobcash system automatically rejects my withdrawal attempts because it requires a player to have made a prior deposit with the chosen agent. Since 1xBet blocked my account from depositing, I physically cannot fulfill this system requirement.

Crucially, the 1xBet Security Team explicitly acknowledged this technical flaw in writing and instructed me to find a local agent and send their details for "manual approval" to resolve the system limitation.

The First Attempt: They manually approved a withdrawal with a first agent, but the transaction still failed. This was entirely out of my control; the Mobcash system rejected it because that specific agent's account balance limit was not high enough to receive the 4098 MAD.

The Second Attempt: I recently provided the details of a new, verified Mobcash agent (Agency: Isco Service), exactly as 1xBet requested. I sent these details on August 16th. Since then, I have not received any response from the Security Team.

To make matters worse, I live in the city of Kenitra, and this new agent is located in Casablanca. Because I only found this agent on Facebook, I cannot trust them with the withdrawal code online. I must physically travel to Casablanca to complete the transaction face-to-face. I cannot risk wasting time and money traveling all the way there just to face another system limit failure upon arrival.

MY REQUEST FOR A PRACTICAL RESOLUTION: Because of these constant Mobcash system limitations, the most practical solution to resolve this technical issue is for 1xBet to change my withdrawal method to a Direct Bank Transfer.

To prove absolute transparency and to clear any possible doubts regarding Money Laundering (AML) or security concerns, I want the funds sent directly to my personal CIH Bank account in Morocco. I have attached my official bank statement (RIB/IBAN) to this complaint. I am fully prepared to provide my National ID and any other proof required by the Security Team.

Therefore, my request to 1xBet is clear. Please provide ONE of the following:

Open the Bank Transfer option on my account so I can receive my money safely and practically.

OR, provide written pre-confirmation that this specific new agent has sufficient limits to receive the full 4098 MAD successfully, so I can travel to Casablanca with peace of mind.

I kindly request AskGamblers to intervene and mediate with 1xBet to help me secure one of these two solutions. Thank you for your help.

MY 1XBET ACCOUNT DETAILS:

Full Name: < removed content >

Account ID: 1753063433

Registered Email: < removed content >

Registered Phone Number: < removed content >

I made a withdrawal of ARS 1,280,000 from 1xBet to Mercado Pago on July 19, 2026, at 12:46 PM.

The withdrawal is shown as “completed” in my 1xBet account, but the money was never credited to my Mercado Pago account.

I have contacted 1xBet support several times. They informed me that the case was escalated to the relevant department and that they are currently waiting for a response from the payment provider.

They also requested a Mercado Pago account statement, which I provided to demonstrate that the funds were never received.

It has now been more than 30 days since I made the withdrawal, and I still have not received the money or a concrete explanation of what happened to the transfer.

1xBet has informed me that there is a unique transfer number associated with the transaction, but so far they have not provided me with a valid transfer receipt or proof that would allow me to verify that the funds were actually sent and received by Mercado Pago.

I am asking 1xBet to investigate and resolve this matter definitively by providing proof of payment and the full traceability of the transaction. If the payment provider confirms that the funds were not credited to Mercado Pago, I request that the ARS 1,280,000 be immediately returned to my 1xBet account.

I have screenshots of the withdrawal, my conversations with 1xBet support, and my Mercado Pago account statement as supporting documentation.

I would appreciate AskGamblers’ assistance in getting 1xBet to provide a concrete response and resolve this issue.

I am submitting this complaint regarding my 1xBet account, which has been blocked/restricted during the verification process, while my funds remain inaccessible.

I have been a verified customer of 1xBet for a long time, and I have completed verification procedures previously without any similar issue.

On the latest verification request, I provided all the documents and information requested by the Security Department, including my identification documents, selfie, and the other required evidence. I fully cooperated with the verification process.

After submitting the requested documents, I was informed that the verification could take up to 72 hours. However, approximately 5 days have now passed without receiving a final decision or a clear explanation regarding the status of my account.

During this process, my account became blocked/restricted, and I am currently unable to access or withdraw my funds. There is a significant amount of money in my account, and I urgently need access to my funds due to financial obligations.

I have repeatedly contacted Customer Support, but they have only provided generic responses and advised me to wait for the Security Department. I have also contacted the Security Department directly, but I have not received a clear explanation of the reason for the continued restriction or a specific timeframe for completing the verification.

I would like 1xBet to clearly clarify:

What is the exact reason for the current restriction/block on my account?

Is the block temporary and related only to the KYC/security verification?

Has my verification been completed, or is any additional documentation required from me?

Why has the verification exceeded the 72-hour timeframe that I was given?

When will I be able to access and withdraw my funds?

I have fully cooperated with every verification request and have provided all requested documents. I am not asking for any special treatment. I am simply requesting that 1xBet complete the verification process, clearly explain the situation, and restore my ability to access and withdraw my funds.

I hope AskGamblers can assist in obtaining a clear and definitive response from 1xBet and help resolve this matter as soon as possible.

my acc id : 1052328631