Complaint #263 1xBet Sportsbook

Incorrect Settlement Due to Betslip Error

By Timeyin E.

7 months ago

On the 5th of November 2025, I took a bet on the game "Viking TIF (Women) - Brusno (Women)" a game officially scheduled for 19:00 WAT on 5th November 2025 and choose Team 2 to win.

The game ended with Team 2 (Brusno) wining as can be verified from the official site here: https://www.cev.eu/match-centres/2026-european-cups/cev-volleyball-challenge-cup-2026-women/chcw-06-tif-viking-bergen-v-vk-pirane-brusno/.

To my amazement however, I lost the bet and that was because 1xbet had reversed positions of Team 1 and Team 2 on my bet. What was "Viking TIF (Women) - Brusno (Women)" officially became "Brusno (Women) - Viking TIF (Women)" on my betslip.

I complained about this but 1xbet insisted my bet was on "Brusno (Women) - Viking TIF (Women)" even after I showed them that on the on event page of 1xbet the event is "Viking TIF (Women) - Brusno (Women)".

They blamed me for an obvious betslip error, refusing to correct the wrong settlement. Please I won this bet and I want my full winning to be credited to my account.

I have attached the chat transcript with 1xbet customer support.

My betslip ID is: 72405864653
My account ID is: 158919615

Thank you.

Disputed sportsbook 1xBet Sportsbook

Reason Mistake with betting slip

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

dsuperd

• Nigeria

7 months ago

I request AskGamblers to:
- mark the complaint as UNRESOLVED due to operator’s inability/refusal to provide evidence and breach of their own Manifest Error rule
OR
- mediate an immediate void + refund of my ₦8,000 stake (minimum) or full settlement of ₦44,000.

Thank you.

1xBet Sportsbook

• Representative

7 months ago

We have already provided all available information here and have also sent an additional detailed clarification to the AskGamblers Support Team by email for their review. Thank you very much for your time and attention to this case.

Kind regards,
1xBet Team

dsuperd

• Nigeria

7 months ago

Dear AskGamblers Team & 1xBet,

1xBet’s latest message is the final proof of bad faith:

1. They openly admit they CANNOT provide any screenshot or server log of the pre-match Line page at the moment I placed the bet (15:38 GMT / 16:38 WAT).
→ Instead they attach (a) my own reversed betslip and (b) a completely different match as “example”. That is not evidence; that is an admission they have nothing to back their story.

2. Their own Rulebook (which they love quoting) contains this clause (General Betting Rules, paragraph 11.2 – Manifest Error):
“If the home and away team for a listed match are reversed… bets placed on the original listing will be void.”
This exact situation happened due to their data-feed error. They are legally obliged to void the bet and return my ₦8,000 stake (or settle it correctly as a win). They are doing neither.

3. The CEV link they themselves provided confirms Viking TIF were the home team and Brusno won 3-1 away. My W2 selection on the correct fixture is a clear winner.

I have already supplied:
- the official CEV fixture and result
- my betslip showing the reversal
- timestamps and chat transcripts

1xBet has supplied zero verifiable evidence in four separate replies and now openly states they cannot produce the one piece of evidence that would support their version.

This is no longer a dispute; it is deliberate refusal to honour their own published rules.

I request AskGamblers to:
- mark the complaint as UNRESOLVED due to operator’s inability/refusal to provide evidence and breach of their own Manifest Error rule
OR
- mediate an immediate void + refund of my ₦8,000 stake (minimum) or full settlement of ₦44,000.

Thank you.

dsuperd
Account ID: 158919615
Bet ID: 72405864653

1xBet Sportsbook Complaint Stats

Resolved 115 / 119

Avg. Amount $21,996

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

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My 1xBet account - 134003999 is fully verified, and I am a regular user with prior successful transactions. Front-line customer care has repeatedly failed to resolve my issue over the last 8 days.

Please find all legal evidence attached below.

Player ID: 134003999

Deposit Request Payment Query: Nº18127145

Date of Transaction - 13/06/2026

Withdrawal Request Payment Query: Nº18127346

Date of Transaction - 11/06/2026

NOTE - All the evidence (Bank account statement, Payment screenshot, Video of logging in to my bank account and showing the transaction) has been attached to the tickets(payment queries) created in the 1xBet platform.

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Since then, I have spent more than 40 days trying to resolve this issue.

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1. Multiple bank statements

2. Official Stamped Letter From Bank

3. Screenshots

4. Video recordings of my bank account transaction history

5. Additional updated bank statements

I provided every document requested.

To verify the issue, I contacted my bank (Slice Bank). After reviewing my account, the bank confirmed that the disputed ₹49,700 was never credited to my account.

I also obtained an official stamped letter from the bank confirming that the funds were not received.

The UTR/reference number provided by 1xBet was also checked by the bank. Slice Bank confirmed that they could not find or trace this UTR in their records.

Despite providing this evidence, 1xBet has not provided any proof that the funds were actually delivered to my account.

They have not provided: a transaction receipt, settlement confirmation, proof of delivery, confirmation from the sender's bank, and evidence of the Transaction

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The problem is that I have already done this many times. My bank has already investigated the matter, issued an official letter, and advised that any further investigation must be carried out from the sender's side through the sender's bank or payment provider.

Even after showing screenshots and official confirmation from the bank, 1xBet support continues repeating the same response and closes the conversation without addressing the bank's findings.

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Player ID: 359341347

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I am filing a formal complaint against 1xBet regarding a missing withdrawal after my account was closed.

- Casino: 1xBet

- My Account ID: < sent to the operator >

- Disputed Amount: 301,358 KRW

[Situation Summary]

After a rigorous KYC and security check, 1xBet sent me an official email stating that they are closing my account.

Crucially, in that very same email, they explicitly stated two things:

1. They cleared me of any wrongdoing: "This means that you did NOT use our site fraudulently. The security department made this decision after investigation."

2. They claimed they paid me: "The available withdrawal amount has been completed."

However, this is a complete lie. While they officially cleared me of any fraud and claimed they processed the withdrawal, the 301,358 KRW was NEVER sent to my bank account. It has been several days, and I have not received a single penny.

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Details:
Operator: 1xBet
Withdrawal Request No.: 4938809435
Amount: 1000 INR
Request Date: 13.06.2026 at 10:24
Status: Approved / Completed
Payment Method: Bank Transfer (Electronic)
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27k is a big amount for me so it has started to bother me a lot. I have made multiple calls to customer care but I couldn't get any positive response.

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Dear AskGamblers Team,

I am submitting this formal complaint against 1xBet regarding an ongoing issue with my fully verified account.

For over a month, I have been trying to withdraw my funds, but the platform continuously rejects my requests. Every time I complete the required verification steps and send the requested "selfie with support messages," they reject it under the repetitive pretense that the photos are "unclear," despite the fact that I have provided multiple high-quality, clear, and perfectly readable photos.

I have tried contacting their support and security teams via email and live chat to resolve this, but they either ignore my messages or reply with automated excuses to delay the payment. This continuous stalling is a clear violation of their terms of service, and they are withholding my legitimate funds without any valid legal or security reason.

I request the AskGamblers team to intervene, compel 1xBet to conduct a proper manual review of my account, and release my pending funds immediately.

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Dear AskGamblers Complaints Team,

I am filing this formal arbitration request against 1xBet for its predatory, unethical, and systematic refusal to payout my legitimate sports betting winnings of MYR 3,504.50. The operator is intentionally abusing the KYC process to hold my funds hostage, hoping to wear down my patience so I will gamble my winnings back.

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* May 19, 2026 (Deposit & Win): I made three separate deposits via bank card, totaling MYR 610. I placed a legitimate bet on a sports match and won MYR 2,284.50, bringing my total account balance to MYR 2894.50.

* May 19, 2026 (The Payout Block): I submitted a withdrawal request for MYR 2,500. 1xBet instantly blocked my payout with a "Document required" alert. I contacted their security team immediately on the same day.

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* June 1, 2026 (Latest Robotic Response): Today, after 13 consecutive days of total cooperation, instead of processing my funds, they sent me yet another automated canned response stating: "Your request is still under review... We kindly ask for your patience."

The Breach of Regulatory Conduct:

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I respectfully request the AskGamblers Team to officially intervene, investigate this predatory conduct, and compel 1xBet to release/approve my withdrawal immediately. I am attaching full, chronological screenshot evidence of all my document submissions, betting history, and 1xBet's repetitive robotic email responses.

My 1xBet UID: 1661484269

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