Complaint #263 1xBet Sportsbook

Incorrect Settlement Due to Betslip Error

By Timeyin E.

11 months ago

On the 5th of November 2025, I took a bet on the game "Viking TIF (Women) - Brusno (Women)" a game officially scheduled for 19:00 WAT on 5th November 2025 and choose Team 2 to win.

The game ended with Team 2 (Brusno) wining as can be verified from the official site here: https://www.cev.eu/match-centres/2026-european-cups/cev-volleyball-challenge-cup-2026-women/chcw-06-tif-viking-bergen-v-vk-pirane-brusno/.

To my amazement however, I lost the bet and that was because 1xbet had reversed positions of Team 1 and Team 2 on my bet. What was "Viking TIF (Women) - Brusno (Women)" officially became "Brusno (Women) - Viking TIF (Women)" on my betslip.

I complained about this but 1xbet insisted my bet was on "Brusno (Women) - Viking TIF (Women)" even after I showed them that on the on event page of 1xbet the event is "Viking TIF (Women) - Brusno (Women)".

They blamed me for an obvious betslip error, refusing to correct the wrong settlement. Please I won this bet and I want my full winning to be credited to my account.

I have attached the chat transcript with 1xbet customer support.

My betslip ID is: 72405864653
My account ID is: 158919615

Thank you.

Disputed sportsbook 1xBet Sportsbook

Reason Mistake with betting slip

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

dsuperd

• Nigeria

10 months ago

I request AskGamblers to:
- mark the complaint as UNRESOLVED due to operator’s inability/refusal to provide evidence and breach of their own Manifest Error rule
OR
- mediate an immediate void + refund of my ₦8,000 stake (minimum) or full settlement of ₦44,000.

Thank you.

1xBet Sportsbook

• Representative

10 months ago

We have already provided all available information here and have also sent an additional detailed clarification to the AskGamblers Support Team by email for their review. Thank you very much for your time and attention to this case.

Kind regards,
1xBet Team

dsuperd

• Nigeria

10 months ago

Dear AskGamblers Team & 1xBet,

1xBet’s latest message is the final proof of bad faith:

1. They openly admit they CANNOT provide any screenshot or server log of the pre-match Line page at the moment I placed the bet (15:38 GMT / 16:38 WAT).
→ Instead they attach (a) my own reversed betslip and (b) a completely different match as “example”. That is not evidence; that is an admission they have nothing to back their story.

2. Their own Rulebook (which they love quoting) contains this clause (General Betting Rules, paragraph 11.2 – Manifest Error):
“If the home and away team for a listed match are reversed… bets placed on the original listing will be void.”
This exact situation happened due to their data-feed error. They are legally obliged to void the bet and return my ₦8,000 stake (or settle it correctly as a win). They are doing neither.

3. The CEV link they themselves provided confirms Viking TIF were the home team and Brusno won 3-1 away. My W2 selection on the correct fixture is a clear winner.

I have already supplied:
- the official CEV fixture and result
- my betslip showing the reversal
- timestamps and chat transcripts

1xBet has supplied zero verifiable evidence in four separate replies and now openly states they cannot produce the one piece of evidence that would support their version.

This is no longer a dispute; it is deliberate refusal to honour their own published rules.

I request AskGamblers to:
- mark the complaint as UNRESOLVED due to operator’s inability/refusal to provide evidence and breach of their own Manifest Error rule
OR
- mediate an immediate void + refund of my ₦8,000 stake (minimum) or full settlement of ₦44,000.

Thank you.

dsuperd
Account ID: 158919615
Bet ID: 72405864653

1xBet Sportsbook Complaint Stats

Resolved 159 / 167

Avg. Amount $15,919

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 108 out of 111 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

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> Hello AskGamblers team,
>
> Account ID: 1618631553
> Bet Slip No: 87909268323
> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
> I bet on NO GOAL in minute 1-3 for 8 matches. 4 legs were settled as LOST but should be WON.
> Evidence from http://mlssoccer.com shows first goal in those 4 matches was after minute 3:
> - Atlanta 2-2 NYC: first goal 5' OG
> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
> - Seattle 3-1 Minnesota: first goal 16'
> All intervals 1-3 were 0-0, so "Neither" should win. Please review attached screenshots.
>
> Thank you.

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