Complaint #1911 1xBet Sportsbook

impossible to withdraw

By Sarp O.

3 weeks ago

1xBet is blocking my crypto withdrawal and repeatedly requesting Binance transaction documents even though my deposit was made directly from my MetaMask wallet. I have provided blockchain evidence and proof that 1xBet already successfully processed a withdrawal to the same wallet. Security continues to respond that documents are missing without identifying which document is required. They are consistently delaying the issue on customer support chat, not replying the mails I've sent to the security, finance, operations teams.

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Amount $399

Discussion

83 hours left for 1xBet Sportsbook to respond.

sarporhan2000

• Turkey

12 hours ago

Hello AskGamblers Team,

I would like to clarify that I am not refusing to cooperate or provide verification documents.

1xBet has asked me to print and notarize public blockchain transaction records for a withdrawal of approximately $399. I have already provided the publicly verifiable transaction records and demonstrated that 1xBet previously processed a withdrawal to the exact same MetaMask wallet.

Obtaining notarized documents in Turkey may cost a substantial portion of the disputed amount, potentially exceeding the amount I am trying to recover. I have therefore asked 1xBet to clarify the exact notarization requirements and whether an alternative, such as a cryptographically signed message proving control of my wallet, would be acceptable.

I am willing to cooperate with reasonable verification measures. However, I believe it is reasonable to seek clarification before incurring potentially disproportionate costs for a document that may not even satisfy the operator's requirements.

I respectfully ask the AskGamblers team to help clarify whether an alternative verification method can be accepted before rejecting my complaint.

I have been trying to resolve this matter for over a month and remain committed to finding a practical solution.

Thank you.

1xBet Sportsbook

• Representative

12 hours ago

Hello,

Please be informed that the issue is currently undergoing an additional review by the responsible department.

We kindly ask you to allow us some more time to complete the necessary checks. We will provide an update as soon as further information becomes available.

Thank you for your patience and understanding.

Best regards,
1xBet Team

AskGamblers

• Support Team

12 hours ago

Dear @sarporhan2000,

The AskGamblers Complaint Team is kindly asking you to assist the team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

sarporhan2000

• Turkey

3 days ago

Hello,

I find this requirement disproportionate to the amount in question. The disputed withdrawal is approximately $399, and obtaining notarized cryptocurrency transaction records in Turkey may cost a substantial portion of that amount, potentially more than the withdrawal itself.

More importantly, *1xBet has already successfully processed a withdrawal to the exact same MetaMask wallet.* Why was that withdrawal permitted if additional notarized documentation is now necessary to verify the same wallet?

I have already provided publicly verifiable blockchain transaction records. As an alternative, would you accept a message cryptographically signed using my MetaMask wallet to demonstrate control of the address, alongside the relevant transaction hashes? This would allow you to verify wallet ownership without requiring an expensive notarization.

I am willing to cooperate with reasonable verification measures, but the cost and practicality of the current requirement should be taken into account, particularly when the wallet has already been used successfully for a withdrawal.

Please explain why notarization is necessary in this case and whether a signed wallet-ownership message and the existing blockchain evidence would be accepted as an alternative.

I have been trying to resolve this for over a month. I would appreciate a practical solution that allows my remaining balance to be released without further unnecessary delays.

Thank you.

1xBet Sportsbook Complaint Stats

Resolved 157 / 163

Avg. Amount $16,295

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 106 out of 109 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 7 days.

Complaint Status

83h left

$399

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Transaction ID: 024354392379
My Wallet: 01100559857
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Payment Method: LightSpeed bKash

Unique Transfer Number: DJ50FXM456

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Receiver/account: 230330725267722500580067
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I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

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> Hello AskGamblers team,
>
> Account ID: 1618631553
> Bet Slip No: 87909268323
> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
> I bet on NO GOAL in minute 1-3 for 8 matches. 4 legs were settled as LOST but should be WON.
> Evidence from http://mlssoccer.com shows first goal in those 4 matches was after minute 3:
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> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
> - Seattle 3-1 Minnesota: first goal 16'
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>
> Thank you.

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Summary Details:

Player ID: 231500185
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Payment Method: Bank Transfer
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