Complaint #346 1xBet Sportsbook

Formal Complaint Withdrawal Methods Disabled Isntapay

By Ehab A.

4 months ago

Message on forum

Hello team,

I am writing to request urgent assistance regarding a withdrawal issue on the 1xBet application. Despite multiple attempts, I have been unable to complete a single withdrawal.

Details of the Issue:

ID : 623635635

Location: Egypt

Deposit Methods Used: Credit Card and Instapay

Previous Withdrawals: Successfully processed via Instapay

Current Situation:

The only available withdrawal options on my account are Visa and Mastercard.

I have attempted withdrawals to my credit card multiple times over the past 5 days with varying amounts. Each attempt fails with the error message: “Declined by operator. (Payment processing error)” within 10–15 minutes.

Actions Taken:

Contacted the security department via my registered email approximately, as advised by the support team on chat, to request activation of Instapay as a withdrawal method.

Made deposits using Instapay to facilitate activation, but the option remains unavailable.

Despite repeated follow-ups on chat for the past week, the issue remains unresolved.

I am prepared to provide any necessary documentation to verify my case. Please prioritize resolving this matter, as I urgently need Instapay activated as a withdrawal method.

Thank you for your prompt attention to this issue.

Best regards,

Disputed sportsbook 1xBet Sportsbook

Reason Refund declined

Amount ج.م.‏600

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ehab_Ateem

• Egypt

4 months ago

Dear AskGamblers Team,
Dear 1xBet Team,

I would like to confirm that my issue has now been successfully resolved.

I was able to complete a withdrawal from my account, and the withdrawal functionality has been restored. I appreciate the efforts made by 1xBet to carefully review my case and provide a working and reliable withdrawal method.

I would also like to sincerely thank the AskGamblers Team for your professional support, transparency, and involvement throughout this process. Your assistance played an important role in reaching a positive outcome.

I value fair cooperation with licensed operators, and I am pleased that this matter was handled properly and resolved in a professional manner.

As the issue has now been resolved, I kindly request that this complaint be marked as resolved and closed.

Thank you again for your cooperation.

Kind regards
Ehab Ateem

Ehab_Ateem

• Egypt

4 months ago

Dear AskGamblers Team,
Dear 1xBet Team,

I would like to provide an update regarding my case.

I can confirm that I was able to successfully complete a withdrawal of 1000 EGP using the We Pay wallet, and the transaction (no. 4505573999 at 03:34 PM) was processed successfully. This is a positive step, and I appreciate the efforts made to restore withdrawal functionality on my account.

However, InstaPay is still not available for withdrawals and continues to show the message that withdrawals must use the same deposit method, without allowing me to proceed.

InstaPay is my primary and most important payment method, and I kindly request its activation for withdrawals to ensure consistent and reliable access to my funds.

I would like to sincerely thank both AskGamblers and 1xBet for your cooperation and support in resolving this matter. I appreciate your assistance and I look forward to the full resolution of this issue.

Kind regards,
Ehab Ateem

Ehab_Ateem

• Egypt

4 months ago

Dear 1xBet Team,
Dear AskGamblers Team,

Thank you for your response and for your attention to my case.

I appreciate your efforts and your cooperation in reviewing the withdrawal method availability on my account.

I will wait for your update and confirmation regarding the fully functional withdrawal method, and I hope this matter will be resolved soon.

Thank you again for your assistance.

Kind regards,
Ehab Ateem

1xBet Sportsbook Complaint Stats

Resolved 115 / 119

Avg. Amount $21,996

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

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My 1xBet account - 134003999 is fully verified, and I am a regular user with prior successful transactions. Front-line customer care has repeatedly failed to resolve my issue over the last 8 days.

Please find all legal evidence attached below.

Player ID: 134003999

Deposit Request Payment Query: Nº18127145

Date of Transaction - 13/06/2026

Withdrawal Request Payment Query: Nº18127346

Date of Transaction - 11/06/2026

NOTE - All the evidence (Bank account statement, Payment screenshot, Video of logging in to my bank account and showing the transaction) has been attached to the tickets(payment queries) created in the 1xBet platform.

Total Amount Blocked: 50k INR (Withdrawal) + 20k INR (Deposit) = 70k INR

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The withdrawal was requested on 9 May 2026 and was marked as "successful" by 1xBet. However, the funds never reached my bank account.

Since then, I have spent more than 40 days trying to resolve this issue.

During this time, I provided this evidence

1. Multiple bank statements

2. Official Stamped Letter From Bank

3. Screenshots

4. Video recordings of my bank account transaction history

5. Additional updated bank statements

I provided every document requested.

To verify the issue, I contacted my bank (Slice Bank). After reviewing my account, the bank confirmed that the disputed ₹49,700 was never credited to my account.

I also obtained an official stamped letter from the bank confirming that the funds were not received.

The UTR/reference number provided by 1xBet was also checked by the bank. Slice Bank confirmed that they could not find or trace this UTR in their records.

Despite providing this evidence, 1xBet has not provided any proof that the funds were actually delivered to my account.

They have not provided: a transaction receipt, settlement confirmation, proof of delivery, confirmation from the sender's bank, and evidence of the Transaction

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The problem is that I have already done this many times. My bank has already investigated the matter, issued an official letter, and advised that any further investigation must be carried out from the sender's side through the sender's bank or payment provider.

Even after showing screenshots and official confirmation from the bank, 1xBet support continues repeating the same response and closes the conversation without addressing the bank's findings.

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I have cooperated fully, provided every document requested, and supplied official bank evidence confirming non-receipt of funds.

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Player ID: 359341347

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I am filing a formal complaint against 1xBet regarding a missing withdrawal after my account was closed.

- Casino: 1xBet

- My Account ID: < sent to the operator >

- Disputed Amount: 301,358 KRW

[Situation Summary]

After a rigorous KYC and security check, 1xBet sent me an official email stating that they are closing my account.

Crucially, in that very same email, they explicitly stated two things:

1. They cleared me of any wrongdoing: "This means that you did NOT use our site fraudulently. The security department made this decision after investigation."

2. They claimed they paid me: "The available withdrawal amount has been completed."

However, this is a complete lie. While they officially cleared me of any fraud and claimed they processed the withdrawal, the 301,358 KRW was NEVER sent to my bank account. It has been several days, and I have not received a single penny.

When I re-inquired about the missing funds, the support team completely changed their story and brazenly told me that "there are no funds to be paid out." They also kept giving me generic macro replies ("The Security Department has provided the necessary information") to dodge the issue.

This is a direct contradiction. They cannot officially claim the withdrawal was "completed" in one email, and then tell me there is "no money to pay" when the funds never arrived in my bank.

Since their own security department officially admitted I played fairly, and their email claims the withdrawal is complete, they must either provide the actual bank transfer receipt proving they sent it, or immediately pay me my legitimate funds.

I have attached the exact email where they state I did not commit fraud and claim the withdrawal is complete. Please help me get my money back.

Thank you.

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I am filing a complaint regarding a withdrawal from my 1xBet account that was marked as completed, but I have not received the funds in my bank account.
Details:
Operator: 1xBet
Withdrawal Request No.: 4938809435
Amount: 1000 INR
Request Date: 13.06.2026 at 10:24
Status: Approved / Completed
Payment Method: Bank Transfer (Electronic)
On 16.06.2026, I received a notification stating: "E-transfer No. 4938809435 made using Bank transfer, payment amount: 1000.00 INR, has been completed." The transaction history in my account also shows the withdrawal as completed.
However, despite the withdrawal being marked as completed, the funds have not been credited to my bank account. I have checked my bank account and transaction history and there is no incoming transfer for this amount.

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27k is a big amount for me so it has started to bother me a lot. I have made multiple calls to customer care but I couldn't get any positive response.

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Documents submitted:

1. National ID Card
2. Verification Selfie
3. Official bKash Account Statement
4. Utility Bill (Proof of Address)
5. Passport
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Dear AskGamblers Team,

I am submitting this formal complaint against 1xBet regarding an ongoing issue with my fully verified account.

For over a month, I have been trying to withdraw my funds, but the platform continuously rejects my requests. Every time I complete the required verification steps and send the requested "selfie with support messages," they reject it under the repetitive pretense that the photos are "unclear," despite the fact that I have provided multiple high-quality, clear, and perfectly readable photos.

I have tried contacting their support and security teams via email and live chat to resolve this, but they either ignore my messages or reply with automated excuses to delay the payment. This continuous stalling is a clear violation of their terms of service, and they are withholding my legitimate funds without any valid legal or security reason.

I request the AskGamblers team to intervene, compel 1xBet to conduct a proper manual review of my account, and release my pending funds immediately.

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I am filing this formal arbitration request against 1xBet for its predatory, unethical, and systematic refusal to payout my legitimate sports betting winnings of MYR 3,504.50. The operator is intentionally abusing the KYC process to hold my funds hostage, hoping to wear down my patience so I will gamble my winnings back.

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* May 19, 2026 (Deposit & Win): I made three separate deposits via bank card, totaling MYR 610. I placed a legitimate bet on a sports match and won MYR 2,284.50, bringing my total account balance to MYR 2894.50.

* May 19, 2026 (The Payout Block): I submitted a withdrawal request for MYR 2,500. 1xBet instantly blocked my payout with a "Document required" alert. I contacted their security team immediately on the same day.

* May 19 – 21, 2026 (Phase 1): They demanded proof of my deposit history, National ID, and personal selfies. I fully complied and submitted everything on time.

* May 22, 2026 (Phase 2 Delay): Instead of approving my payout, they dragged the process further by demanding Utility Bills. I submitted it immediately.

* May 26, 2026 (Phase 3 Delay): They prolonged the delay again, demanding photos of my Driver’s License. I submitted it immediately.

* May 29, 2026 (Phase 4 Delay): They came back with yet another piecemeal demand for my Passport photos. I submitted it immediately.

* June 1, 2026 (Latest Robotic Response): Today, after 13 consecutive days of total cooperation, instead of processing my funds, they sent me yet another automated canned response stating: "Your request is still under review... We kindly ask for your patience."

The Breach of Regulatory Conduct:

Since May 19th, 1xBet has provided absolutely zero transparent communication regarding the status or timeframe of my verification. This is a textbook "Piecemeal KYC" strategy, which is heavily penalized under international gambling regulations. By requesting one document every two days and providing automated silence, 1xBet is intentionally weaponizing the verification process as a predatory psychological trap to delay payouts for low-tier winnings.

My identity is fully verified, and my deposit funds are clean. I have zero account violations.

I respectfully request the AskGamblers Team to officially intervene, investigate this predatory conduct, and compel 1xBet to release/approve my withdrawal immediately. I am attaching full, chronological screenshot evidence of all my document submissions, betting history, and 1xBet's repetitive robotic email responses.

My 1xBet UID: 1661484269

Resolved

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