Complaint #346 1xBet Sportsbook

Formal Complaint Withdrawal Methods Disabled Isntapay

By Ehab A.

8 months ago

Hello team,

I am writing to request urgent assistance regarding a withdrawal issue on the 1xBet application. Despite multiple attempts, I have been unable to complete a single withdrawal.

Details of the Issue:

ID : 623635635

Location: Egypt

Deposit Methods Used: Credit Card and Instapay

Previous Withdrawals: Successfully processed via Instapay

Current Situation:

The only available withdrawal options on my account are Visa and Mastercard.

I have attempted withdrawals to my credit card multiple times over the past 5 days with varying amounts. Each attempt fails with the error message: “Declined by operator. (Payment processing error)” within 10–15 minutes.

Actions Taken:

Contacted the security department via my registered email approximately, as advised by the support team on chat, to request activation of Instapay as a withdrawal method.

Made deposits using Instapay to facilitate activation, but the option remains unavailable.

Despite repeated follow-ups on chat for the past week, the issue remains unresolved.

I am prepared to provide any necessary documentation to verify my case. Please prioritize resolving this matter, as I urgently need Instapay activated as a withdrawal method.

Thank you for your prompt attention to this issue.

Best regards,

Disputed sportsbook 1xBet Sportsbook

Reason Refund declined

Amount ج.م.‏600

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ehab_Ateem

• Egypt

8 months ago

Dear AskGamblers Team,
Dear 1xBet Team,

I would like to confirm that my issue has now been successfully resolved.

I was able to complete a withdrawal from my account, and the withdrawal functionality has been restored. I appreciate the efforts made by 1xBet to carefully review my case and provide a working and reliable withdrawal method.

I would also like to sincerely thank the AskGamblers Team for your professional support, transparency, and involvement throughout this process. Your assistance played an important role in reaching a positive outcome.

I value fair cooperation with licensed operators, and I am pleased that this matter was handled properly and resolved in a professional manner.

As the issue has now been resolved, I kindly request that this complaint be marked as resolved and closed.

Thank you again for your cooperation.

Kind regards
Ehab Ateem

Ehab_Ateem

• Egypt

8 months ago

Dear AskGamblers Team,
Dear 1xBet Team,

I would like to provide an update regarding my case.

I can confirm that I was able to successfully complete a withdrawal of 1000 EGP using the We Pay wallet, and the transaction (no. 4505573999 at 03:34 PM) was processed successfully. This is a positive step, and I appreciate the efforts made to restore withdrawal functionality on my account.

However, InstaPay is still not available for withdrawals and continues to show the message that withdrawals must use the same deposit method, without allowing me to proceed.

InstaPay is my primary and most important payment method, and I kindly request its activation for withdrawals to ensure consistent and reliable access to my funds.

I would like to sincerely thank both AskGamblers and 1xBet for your cooperation and support in resolving this matter. I appreciate your assistance and I look forward to the full resolution of this issue.

Kind regards,
Ehab Ateem

Ehab_Ateem

• Egypt

8 months ago

Dear 1xBet Team,
Dear AskGamblers Team,

Thank you for your response and for your attention to my case.

I appreciate your efforts and your cooperation in reviewing the withdrawal method availability on my account.

I will wait for your update and confirmation regarding the fully functional withdrawal method, and I hope this matter will be resolved soon.

Thank you again for your assistance.

Kind regards,
Ehab Ateem

1xBet Sportsbook Complaint Stats

Resolved 159 / 167

Avg. Amount $15,919

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 108 out of 111 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

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Transaction Date: 04/10/2025
Transaction ID: 024354392379
My Wallet: 01100559857
Merchant Number from 1xBet: 01106424158
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I am having a problem with a 1xBet deposit made through CIH Mobile.

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Receiver/account: 230330725267722500580067
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I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

My name is < full name removed >

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I have been trying to withdraw my available balance from my 1xBet account. I originally attempted to withdraw using the same payment method that I had previously used successfully for both deposits and withdrawals. However, the withdrawal option was blank and greyed out, and I received the following message:

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These instructions were given to me directly by 1xBet Customer Support, and I followed them exactly. I made the required deposit using the new payment method, placed the required bet at minimum odds of 1.10, and sent all the requested information to the Security team as instructed.

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I have followed the instructions provided directly by 1xBet Customer Support and completed everything requested from my side. I am simply trying to withdraw my existing available balance.

I therefore ask AskGamblers to contact 1xBet and assist in resolving this matter. I have followed their instructions, provided the requested information, and contacted them multiple times, but I have received no response or clear solution.

I would appreciate it if 1xBet could review my account, confirm the new payment method, and provide a clear solution so I can withdraw my funds without further delay.

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> Hello AskGamblers team,
>
> Account ID: 1618631553
> Bet Slip No: 87909268323
> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
> I bet on NO GOAL in minute 1-3 for 8 matches. 4 legs were settled as LOST but should be WON.
> Evidence from http://mlssoccer.com shows first goal in those 4 matches was after minute 3:
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> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
> - Seattle 3-1 Minnesota: first goal 16'
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>
> Thank you.

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I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

In the system and transaction query logs, the status of this withdrawal shows as "Processed". However, the funds have NEVER been credited to my bank account.

I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

Even today, I received another generic email response from them stating they are still working on it, without providing any real update or resolving the issue.

To date, I have not received my payout. I kindly ask the AskGamblers team to assist me in mediating this dispute and requesting official proof of transfer or the release of my funds.

Summary Details:

Player ID: 231500185
Withdrawal Amount: 5,000 TRY
Date & Time of Request: 09.09.2026 / 11:09 PM
Transaction / E-Transfer ID: 5265542843
Payment Method: Bank Transfer
Current Status in System: Processed (but funds missing)

I am attaching all relevant proof, including screenshots of the "Processed" status, my bank statement showing the money was never received, my chat logs, and the latest email response I received today.

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