Complaint #170 1xBet Sportsbook

Formal Complaint Regarding Unjustified Loss of Bet vs Barau FC vs Wikki Tourists July 7 2025

By MATSOUKA

10 months ago

Dear Sir/Madam,

I wish to file a formal complaint regarding the unjustified loss of my bet on the match Barau FC vs Wikki Tourists, played on July 7, 2025 at 10:30 UTC, as part of the NNL Super 8 playoffs, placed via 1xBet.

I placed five separate bets, each with different amounts, as follows:

1st bet: Placed at 13:02, reference 67143814449, stake 580 MAD, odds 2.90

2nd bet: Placed at 13:03, reference 67143830493, stake 620 MAD, odds 2.78

3rd bet: Placed at 13:03, reference 67143838669, stake 650 MAD, odds 2.70

4th bet: Placed at 13:04, reference67143850789, stake 640 MAD, odds 2.60

5th bet: Placed at 13:04, reference 67143857529, stake 690 MAD, odds 2.52

Each of these bets was placed on the condition "Under 1.5 cards in the match".

According to the live match feed on 1xBet and SofaScore, only one yellow card was issued (in the 38th minute). No second booking occurred, and the match ended with a total of one yellow card.

SofaScore, an international and trusted source, also confirms that only one yellow card was recorded. No local media or other reputable source reported any additional cards. However, 1xBet declared my bet as lost, based on unverified statistics not supported by any official or reliable sources. This appears to be a clear error.

Therefore, I am requesting:
A full refund of my total stake,
or

A correct validation of my betting slips, if the number of cards was indeed the determining factor.

I kindly ask you to:

Review the official match data, including those from SofaScore or any reliable feed,

Provide me with a detailed explanation justifying the rejection of my bet,

Ensure a swift and fair resolution of this issue (refund or validation of my bets).I remain available for any further information you may require.

Looking forward to your favorable response.
Sincerely,

Disputed sportsbook 1xBet Sportsbook

Reason Wrong official result

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1xBet Sportsbook management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

1xBet Sportsbook

• Representative

10 months ago

Dear MATSOUKA,

Thank you for your detailed message and for providing all necessary information.

We would like to clarify that a second yellow card was issued in the 67th minute of the match between Barau FC and Wikki Tourists.
This second yellow card brings the total number of cards in the match to two, which is why the condition “Under 1.5 cards” was not fulfilled, and your bets were settled as lost.
For full transparency, we are attaching a screenshot from the live match feed, clearly showing the moment when the second yellow card was issued.

Best regards,
1xBet Team

MATSOUKA

10 months ago

Following your request for clarification regarding the total amount of the disputed payments, I would like to provide the following details:

I filed a complaint concerning 5 coupons that were mistakenly lost. I forgot to include the total amount at stake.

If the coupons are considered winning, the total amount is 8,563.4 MAD (Moroccan Dirhams).
In the case of a refund of my bets, the total amount would be 3,180 MAD (Moroccan Dirhams).

AskGamblers

• Support Team

10 months ago

Dear @MATSOUKA,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1xBet Sportsbook Complaint Stats

Resolved 115 / 119

Avg. Amount $21,996

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

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[Situation Summary]

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