Complaint #1993
1xBet Sportsbook
Endless KYC verification and blocked USD 250 withdrawal
1 week ago
I am filing a complaint against 1xBet Georgia (1xbet-ge.com) regarding my blocked withdrawal of approximately $250 and an endless series of document requests.
My verification started on October 9, 2026. Since then, I have cooperated fully and provided everything requested:
October 10: Completed registration details, Russian internal passport with personal information and registration address. Resent original uncompressed photographs as requested.
October 10: Proof of three cryptocurrency deposits through Bybit and MetaMask, including account details, personal information and transaction screenshots.
October 11: Multiple photographs of myself holding my identity document with my betting account visible on the device.
October 14: Utility bills, payment history and bank receipts confirming my registered address.
October 17: International passport, after being asked for a driver's license that I do not possess.
October 21: Official Russian tax identification (INN) extract, digitally signed by the Federal Tax Service, provided in both PDF and JPG.
October 23: Another request, this time for my Russian social insurance certificate (SNILS).
Every time I provide the requested documents, 1xBet tells me my information is under verification. A few days later, they request something else.
On October 21, I explicitly asked 1xBet to provide a complete list of all remaining documents and the expected verification timeframe, specifically to prevent this endless cycle of individual document requests.
They completely ignored this request. Instead of providing the list or explaining what remained unverified, they sent another generic response saying my documents were under review. On October 23, they requested yet another document, my SNILS, without addressing any of my questions.
This is particularly concerning because I have made every effort to cooperate and even explained that I want to continue using their platform. Despite this, the company has made no apparent effort to clarify the process or provide a reasonable timeline.
I understand that identity verification is necessary and I have never refused to cooperate. However, after two weeks of providing extensive personal and financial documentation, I still have no explanation of what remains unverified, no completion date and no access to my money.
I am concerned that this process could continue indefinitely.
I am asking AskGamblers to intervene and help obtain a clear response from 1xBet, complete the verification within a reasonable timeframe and restore my ability to withdraw my funds.
I can provide the complete email correspondence and supporting evidence privately.
My verification started on October 9, 2026. Since then, I have cooperated fully and provided everything requested:
October 10: Completed registration details, Russian internal passport with personal information and registration address. Resent original uncompressed photographs as requested.
October 10: Proof of three cryptocurrency deposits through Bybit and MetaMask, including account details, personal information and transaction screenshots.
October 11: Multiple photographs of myself holding my identity document with my betting account visible on the device.
October 14: Utility bills, payment history and bank receipts confirming my registered address.
October 17: International passport, after being asked for a driver's license that I do not possess.
October 21: Official Russian tax identification (INN) extract, digitally signed by the Federal Tax Service, provided in both PDF and JPG.
October 23: Another request, this time for my Russian social insurance certificate (SNILS).
Every time I provide the requested documents, 1xBet tells me my information is under verification. A few days later, they request something else.
On October 21, I explicitly asked 1xBet to provide a complete list of all remaining documents and the expected verification timeframe, specifically to prevent this endless cycle of individual document requests.
They completely ignored this request. Instead of providing the list or explaining what remained unverified, they sent another generic response saying my documents were under review. On October 23, they requested yet another document, my SNILS, without addressing any of my questions.
This is particularly concerning because I have made every effort to cooperate and even explained that I want to continue using their platform. Despite this, the company has made no apparent effort to clarify the process or provide a reasonable timeline.
I understand that identity verification is necessary and I have never refused to cooperate. However, after two weeks of providing extensive personal and financial documentation, I still have no explanation of what remains unverified, no completion date and no access to my money.
I am concerned that this process could continue indefinitely.
I am asking AskGamblers to intervene and help obtain a clear response from 1xBet, complete the verification within a reasonable timeframe and restore my ability to withdraw my funds.
I can provide the complete email correspondence and supporting evidence privately.
1xBet Sportsbook Complaint Stats
Resolved
171 / 176
Avg. Amount
$15,214
Avg. Complaint Duration
20 days
Avg. Response Time
2 days
1xBet Sportsbook Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 119 out of 122 complaints in this category have been resolved.
This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.
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