Complaint #1803 1xBet Sportsbook

1xbet Sportsbook - Deposit not credited in 1xBet

By Abhishek T.

3 days ago

I deposited ₹40,000 on 7 August 2026 at 6:22 PM, and more than 24 hours have now passed. The amount has been successfully debited from my payment account, but it has still not been credited to my 1xBet balance.

I have already contacted customer support multiple times, but I continue to receive the same generic response asking me to wait. This is not an acceptable resolution after more than 24 hours.

I have also found multiple recent complaints online from other customers reporting the same issue with deposits not being credited and receiving repetitive responses from support.

I request that you escalate my case to the payment/finance department immediately and provide me with:

The current status of my ₹40,000 deposit.
A specific reason why the funds have not been credited.
A definite timeframe for when the amount will be credited.
If the deposit cannot be credited, confirmation of when the ₹40,000 will be returned to the original payment source.

Deposit amount: ₹40,000
Date: 7 August 2026
Time: 6:22 PM
Status: Amount debited but not credited to 1xBet account

I have proof of payment and transaction details available and can provide them again if required.

Please do not send me another generic “please wait” response. I need this case escalated and resolved, with a clear update on my funds.

Thank you.

Disputed sportsbook 1xBet Sportsbook

Reason Amount not credited

Amount ₹40000

Discussion

84 hours left for abhishekw0w123 to respond.

1xBet Sportsbook

• Representative

11 hours ago

Hello,

Thank you for contacting us.

To assist you with this deposit, we will need the following information:
- your player ID,
- the payment query number from your personal account (ticket number)

Once we receive a response regarding this transaction, we will get back to you right away.

Look forward to your reply!

Best regards,
1xBet Team

AskGamblers

• Support Team

1 day ago

Dear 1xBet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1xBet Sportsbook Complaint Stats

Resolved 133 / 138

Avg. Amount $19,142

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

Complaint Status

84h left

₹40,000

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1xBet Sportsbook Complaints

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Delayed verification and no withdrawal avaliable

My 1xBet account was fully verified by the operator's verification department on 22 September 2025, with written confirmation: "You have successfully verified your account. Please re-login and create a withdrawal request." My deposits were made by Interac e-Transfer and my withdrawal was requested by Interac e-Transfer.

On 9 July 2026 my withdrawal attempt was blocked; the Security Department stated my documents had "expired" and requested updated ID, which I provided. Between 3 and 9 August 2026 a new demand followed almost every time I complied: first cryptocurrency wallet screenshots (crypto has never been a payment method on my account — I provided the screenshots anyway); then full uncropped desktop screenshots including the taskbar and address bar; then confirmation of a specific 2025 deposit, which I supported with a bank statement; then a photo of me holding my ID beside the device I bet on, provided twice after a quality request; then a utility bill; and finally — after I simply asked for a status update — my driver's licence, the same document their verification department rejected as "not suitable for verification" in September 2025. I provided that as well. Each item was submitted promptly, usually the same day it was requested.

Since 9 August 2026 the only response has been "your request has been sent to our specialists."

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I am facing a serious issue with 1xBet Casino regarding my withdrawal.

My Account ID is 1754621735.

I deposited ₹3,000 via a local Cashier, but the cashier agent permanently closed his shop and switched off his phone.

My identity is 100% APPROVED and verified, and my 1xBet inbox clearly states "Verification Complete"

On 05/08/2026. I have sent multiple emails to [email protected] and [email protected] between 1st August and 6th August 2026, requesting them to remove the cashier option so I can withdraw online. However, on 6th August, my online withdrawal request of ₹1,500 was officially REJECTED by their system, forcing me back to the unavailable cashier method.

The support team is completely ignoring all my "Reply All" emails sent after the rejection.

Kindly mediate and ask 1xBet to manually remove the cashier restriction from my profile backend so I can safely withdraw my current balance of ₹3,589 via UPI/Crypto

Account ID: 1754621735

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I made a withdrawal for 10000 INR 06/08/2026 at 14:16 PM IST Via Bank Transfer New Method .The operator confirmed the transaction at 16:00 PM IST , However the funds hasn't been reached to my bank account yet .

I reached out to the customer service they said that the funds has been paid to my bank account but I didn't receive any amount.

Withdrawal amount -10000

Withdrawal method - Bank transfer new .

Withdrawal Request Number - 5136242455

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Several deposits are not added to my 1xbet account despite raising request, the timeline for resolution of these request has also been surpassed and yet my deposits are still not added to my gaming account, the following are the request no of these deposits

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2. Ticket no : 20202253 Amount : INR 13000

3. Ticket no : 20250193 Amount : INR 10000

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I am raising this complaint regarding the unreasonable delay in processing my withdrawal and verification by 1xBet.

The issue began on 26 July 2026, when my withdrawal was suddenly placed on hold and my account was blocked for verification. On the very same day, I submitted all the personal identification documents requested by the verification team.

The following day, I received a response stating that my documents would be reviewed and that I should wait. Since then, I have been following up with the support team almost daily. Unfortunately, instead of receiving meaningful updates, I have been receiving the same copy-and-paste responses asking me to wait, with no explanation, no estimated timeline, and no indication of whether there is any issue with my documents.

What is even more concerning is the pattern of their verification process. Approximately every third day, they request one additional document. I submit it immediately, after which communication goes silent again, followed by more generic template replies. This cycle has continued for 10 days, and as of 4 August 2026, my verification remains unresolved.

My account currently contains approximately ₹273,000 (INR), which is a significant amount of money for me. These are my hard-earned funds, and the prolonged delay without any transparency has caused considerable financial and emotional stress.

To support my complaint, I am attaching:

Around 50 emails showing my continuous follow-ups and the repetitive template responses from 1xBet.
Screenshots of my account and pending withdrawal.
Copies of all verification documents that I submitted.
Screenshots of the complete email communication.

I am not refusing verification. I have fully cooperated and have submitted every document requested without delay. My complaint is that 1xBet appears to be unnecessarily prolonging the verification process while withholding my funds and failing to provide any reasonable timeframe or meaningful communication.

I respectfully request that this matter be investigated and that 1xBet be required to complete the verification process and release my withdrawal without any further unnecessary delay.

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I immediately contacted 1xBet support and provided all the requested information, including:

Deposit amount: 100 AZN

Date: 11 July 2026

RRN: TGDR1049226526

Approval Code: 630525

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1xBet created support cases No. 19309029 and No. 19081854, but for more than 17 days I have only received repeated template responses stating that my cases are "still under review." No explanation, estimated resolution time, or specific information has been provided.

I have fully cooperated with both my bank and 1xBet and supplied every document requested. I respectfully ask AskGamblers to assist in resolving this matter and help ensure that my deposit is either credited to my account or that I receive a clear explanation of what happened to my funds.

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I requested a withdrawal of LKR 1,000,000 from my fully verified 1xBet account. After submitting my withdrawal request, 1xBet asked me to complete KYC verification. I fully cooperated and provided all requested documents, including proof of identity and any additional verification requested.

Despite successfully completing the verification process, my withdrawal has remained pending for more than 20 days. I have contacted customer support several times, but I have not received any meaningful explanation, estimated processing time, or resolution.

My account is verified, and I have complied with every request made by the operator. There is no valid reason for such an excessive delay in processing my legitimate withdrawal.

I respectfully request that AskGamblers mediate this dispute and ask 1xBet to process my withdrawal immediately or provide a clear and justified explanation for the delay.

Requested Resolution:

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I am submitting a complaint against 1xBet regarding a withdrawal that has been pending since January 2025. Although 1xBet informed me that my withdrawal was approved, the funds have never been deposited into my Visa card.

When I contacted support, they told me to “open a payment query” to resolve the issue. However, when I attempted to do this, the Visa option was not supported, meaning I could not submit the payment query they instructed me to use. This left me with no way to follow their process or escalate the issue through their system.

Additionally, I emailed [email protected] twice in the last two months, but I never received any reply.

Despite completing all requirements and repeatedly contacting customer support, my funds have still not been released.

Details:

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• Account ID / Username: №878789321 traktor1974

• Withdrawal Amount: $4443.45 (I tried withdrawing in smaller increments)

• Withdrawal Method: Visa

• Date of First Withdrawal Request: January 2025

• Current Status: Still pending with no clear explanation

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I have made multiple attempts to resolve this issue, yet I continue to receive generic replies and no real progress.

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I am submitting this complaint to request the manual recalculation of a pre-match bet that was accepted by the bookmaker's system after the event had already started, due to a technical delay in their data feed.
Account ID: 1512179907
Bet Slip Number: 84661345607
Event: Henan Wanxianshan (Women) vs. Zhejiang Hangzhou II (Women) - CFA Women's League One (July 20).
The Facts:
The actual physical kick-off time for this match was 09:00 (GMT+3) / 14:00 (Beijing Time). However, due to a system delay, the pre-match markets remained open, and my pre-match bet was placed at 11:14 (GMT+3), which is after the match had concluded.
According to 1xBet's own Terms and Conditions, specifically Section 7 (Match Results, Dates and Starting Times), Rule 6: "Bets placed after the starting time of the event shall be settled at odds of 1 (except for live bets)".
Evidence Provided:
1xBet's Internal System: The bookmaker has already corrected the kick-off time for this match to 09:00 on their own platform. However, my bet slip remains incorrectly settled as a "Loss" instead of being manually voided.
Global Independent Data Providers: The correct kick-off time (09:00 GMT+3) is confirmed by major global sports platforms:
Flashscore: https://www.flashscore.com/match/football/henan-songshan-longmen-4UwNoTQ0/zhejiang-YusCxApI/?mid=OxiX787s
Sofascore: https://www.sofascore.com/football/match/henan-jianye-zhejiang-hangzhou/WRNjsbTNj#id:16358479
Official Chinese Sports Portal: 163.com confirms the kick-off was at 14:00 Beijing Time (09:00 GMT+3): https://sports.163.com/caipiao/match/5457225
Resolution Requested:
Since the pre-match bet was undeniably placed after the actual starting time, I kindly request that 1xBet applies their own Terms & Conditions (Section 7, Rule 6) and recalculates Bet Slip #84661345607 to odds of 1.00 (Void)

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