Complaint #1806 1xBet Sportsbook

Delayed verification and no withdrawal avaliable

By Shane M.

1 day ago

My 1xBet account was fully verified by the operator's verification department on 22 September 2025, with written confirmation: "You have successfully verified your account. Please re-login and create a withdrawal request." My deposits were made by Interac e-Transfer and my withdrawal was requested by Interac e-Transfer.

On 9 July 2026 my withdrawal attempt was blocked; the Security Department stated my documents had "expired" and requested updated ID, which I provided. Between 3 and 9 August 2026 a new demand followed almost every time I complied: first cryptocurrency wallet screenshots (crypto has never been a payment method on my account — I provided the screenshots anyway); then full uncropped desktop screenshots including the taskbar and address bar; then confirmation of a specific 2025 deposit, which I supported with a bank statement; then a photo of me holding my ID beside the device I bet on, provided twice after a quality request; then a utility bill; and finally — after I simply asked for a status update — my driver's licence, the same document their verification department rejected as "not suitable for verification" in September 2025. I provided that as well. Each item was submitted promptly, usually the same day it was requested.

Since 9 August 2026 the only response has been "your request has been sent to our specialists."

I am asking AskGamblers to help me obtain either: written confirmation that my verification is complete and the release of my account balance, or a complete list of exactly what remains outstanding with a firm timeframe for review. I will promptly provide any information requested through this process.

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Amount $5000

Discussion

61 hours left for 1xBet Sportsbook to respond.

smeagher23

• British Columbia

1 day ago

Dear AskGamblers Complaint Team,

The total disputed amount is 5,000 CAD — the full balance of my 1xBet account (no. 1380122941), which I am currently unable to withdraw any portion of.

For context: my account was fully verified by 1xBet's verification department on 22 September 2025. In March 2026, I withdrew 3,000 CAD via Interac e-Transfer, which was processed without any issue. However, when I attempted to withdraw again on 9 July 2026, their Security Department began an entirely new review, requesting documents one at a time over the following weeks. Yesterday's request — a photo of my passport — was the tenth item I have provided across this process, despite my account having already been verified and a prior withdrawal already paid out. I have supplied every document requested, and the withdrawal remains blocked.

Thank you for your assistance.

AskGamblers

• Support Team

1 day ago

Dear @smeagher23,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1xBet Sportsbook Complaint Stats

Resolved 133 / 138

Avg. Amount $19,142

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

Complaint Status

61h left

$5,000

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Cashier closed and online withdrawal rejected

Hello AskGamblers Team,

I am facing a serious issue with 1xBet Casino regarding my withdrawal.

My Account ID is 1754621735.

I deposited ₹3,000 via a local Cashier, but the cashier agent permanently closed his shop and switched off his phone.

My identity is 100% APPROVED and verified, and my 1xBet inbox clearly states "Verification Complete"

On 05/08/2026. I have sent multiple emails to [email protected] and [email protected] between 1st August and 6th August 2026, requesting them to remove the cashier option so I can withdraw online. However, on 6th August, my online withdrawal request of ₹1,500 was officially REJECTED by their system, forcing me back to the unavailable cashier method.

The support team is completely ignoring all my "Reply All" emails sent after the rejection.

Kindly mediate and ask 1xBet to manually remove the cashier restriction from my profile backend so I can safely withdraw my current balance of ₹3,589 via UPI/Crypto

Account ID: 1754621735

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I reached out to the customer service they said that the funds has been paid to my bank account but I didn't receive any amount.

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Withdrawal method - Bank transfer new .

Withdrawal Request Number - 5136242455

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I deposited ₹40,000 on 7 August 2026 at 6:22 PM, and more than 24 hours have now passed. The amount has been successfully debited from my payment account, but it has still not been credited to my 1xBet balance.

I have already contacted customer support multiple times, but I continue to receive the same generic response asking me to wait. This is not an acceptable resolution after more than 24 hours.

I have also found multiple recent complaints online from other customers reporting the same issue with deposits not being credited and receiving repetitive responses from support.

I request that you escalate my case to the payment/finance department immediately and provide me with:

The current status of my ₹40,000 deposit.
A specific reason why the funds have not been credited.
A definite timeframe for when the amount will be credited.
If the deposit cannot be credited, confirmation of when the ₹40,000 will be returned to the original payment source.

Deposit amount: ₹40,000
Date: 7 August 2026
Time: 6:22 PM
Status: Amount debited but not credited to 1xBet account

I have proof of payment and transaction details available and can provide them again if required.

Please do not send me another generic “please wait” response. I need this case escalated and resolved, with a clear update on my funds.

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I am raising this complaint regarding the unreasonable delay in processing my withdrawal and verification by 1xBet.

The issue began on 26 July 2026, when my withdrawal was suddenly placed on hold and my account was blocked for verification. On the very same day, I submitted all the personal identification documents requested by the verification team.

The following day, I received a response stating that my documents would be reviewed and that I should wait. Since then, I have been following up with the support team almost daily. Unfortunately, instead of receiving meaningful updates, I have been receiving the same copy-and-paste responses asking me to wait, with no explanation, no estimated timeline, and no indication of whether there is any issue with my documents.

What is even more concerning is the pattern of their verification process. Approximately every third day, they request one additional document. I submit it immediately, after which communication goes silent again, followed by more generic template replies. This cycle has continued for 10 days, and as of 4 August 2026, my verification remains unresolved.

My account currently contains approximately ₹273,000 (INR), which is a significant amount of money for me. These are my hard-earned funds, and the prolonged delay without any transparency has caused considerable financial and emotional stress.

To support my complaint, I am attaching:

Around 50 emails showing my continuous follow-ups and the repetitive template responses from 1xBet.
Screenshots of my account and pending withdrawal.
Copies of all verification documents that I submitted.
Screenshots of the complete email communication.

I am not refusing verification. I have fully cooperated and have submitted every document requested without delay. My complaint is that 1xBet appears to be unnecessarily prolonging the verification process while withholding my funds and failing to provide any reasonable timeframe or meaningful communication.

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Deposit amount: 100 AZN

Date: 11 July 2026

RRN: TGDR1049226526

Approval Code: 630525

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I respectfully request that AskGamblers mediate this dispute and ask 1xBet to process my withdrawal immediately or provide a clear and justified explanation for the delay.

Requested Resolution:

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I am submitting a complaint against 1xBet regarding a withdrawal that has been pending since January 2025. Although 1xBet informed me that my withdrawal was approved, the funds have never been deposited into my Visa card.

When I contacted support, they told me to “open a payment query” to resolve the issue. However, when I attempted to do this, the Visa option was not supported, meaning I could not submit the payment query they instructed me to use. This left me with no way to follow their process or escalate the issue through their system.

Additionally, I emailed [email protected] twice in the last two months, but I never received any reply.

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• Account ID / Username: №878789321 traktor1974

• Withdrawal Amount: $4443.45 (I tried withdrawing in smaller increments)

• Withdrawal Method: Visa

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• Current Status: Still pending with no clear explanation

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Account ID: 1512179907
Bet Slip Number: 84661345607
Event: Henan Wanxianshan (Women) vs. Zhejiang Hangzhou II (Women) - CFA Women's League One (July 20).
The Facts:
The actual physical kick-off time for this match was 09:00 (GMT+3) / 14:00 (Beijing Time). However, due to a system delay, the pre-match markets remained open, and my pre-match bet was placed at 11:14 (GMT+3), which is after the match had concluded.
According to 1xBet's own Terms and Conditions, specifically Section 7 (Match Results, Dates and Starting Times), Rule 6: "Bets placed after the starting time of the event shall be settled at odds of 1 (except for live bets)".
Evidence Provided:
1xBet's Internal System: The bookmaker has already corrected the kick-off time for this match to 09:00 on their own platform. However, my bet slip remains incorrectly settled as a "Loss" instead of being manually voided.
Global Independent Data Providers: The correct kick-off time (09:00 GMT+3) is confirmed by major global sports platforms:
Flashscore: https://www.flashscore.com/match/football/henan-songshan-longmen-4UwNoTQ0/zhejiang-YusCxApI/?mid=OxiX787s
Sofascore: https://www.sofascore.com/football/match/henan-jianye-zhejiang-hangzhou/WRNjsbTNj#id:16358479
Official Chinese Sports Portal: 163.com confirms the kick-off was at 14:00 Beijing Time (09:00 GMT+3): https://sports.163.com/caipiao/match/5457225
Resolution Requested:
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