Complaint #1810 1xBet Sportsbook

Declining payments and vague answers from customer support members

By Smith D.

3 days ago

I am a Sri Lankan player and have been facing the same withdrawal issue with 1xBet for more than **6 months**. Every time I try to withdraw, I receive the message that withdrawals must be made using the same payment method used for the deposit.

I have contacted 1xBet regarding this issue, but the problem has still not been resolved. The available withdrawal methods do not allow me to withdraw my balance.

I would like to know whether other Sri Lankan players are experiencing the same problem and what solution, if any, was provided by 1xBet.

I have attached a screenshot showing the withdrawal message.

Disputed sportsbook 1xBet Sportsbook

Reason Declined payment

Amount €14631.26

Discussion

15 hours left for 1xBet Sportsbook to respond.

AskGamblers

• Support Team

1 day ago

Dear 1xBet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1xBet Sportsbook Complaint Stats

Resolved 134 / 139

Avg. Amount $19,005

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

Complaint Status

15h left

€14,631

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