Complaint #1892
1xBet Sportsbook
Complaint regarding prolonged verification and blocked account appeal
4 weeks ago
1655681405 - Account number
Dear AskGamblers Team,
I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.
I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.
After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.
I again fully cooperated with the operator.I submitted all the requested notarized documents and supporting information for the blocked-account appeal.
I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.
After submitting all the documents, I contacted the Security Team by email to inform them that the requested documents had been submitted and to ask for confirmation that the documents had been received and were under review.
Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:
“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”
Then again, I mailed every single document, which was supposed to be uploaded in the website to the Security team mail and ask them specifically what exactly they need since I have submitted whatever they asked for and has been notarised as well.
They are neither responding to me or helping me out in this process. My account has been blocked since May and I have cooperated with the team in every possible way.
I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.
I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.
My request to AskGamblers
I respectfully ask AskGamblers to assist me with the following:
1. Please keep this matter on record and, where permitted under your complaint procedure, keep the case open/active while 1xBet reviews my submitted documents.
2. Please assist in obtaining confirmation from 1xBet that the documents submitted have been received and are under review.
3. If any document is missing, unclear or insufficient, I request that 1xBet clearly identify the specific document and explain what additional information is required.
4. Finally, I respectfully request that 1xBet complete the verification process and provide a clear decision regarding my account after reviewing all the information and documents I have submitted.
I have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.
I would sincerely appreciate AskGamblers' assistance in helping both parties reach a clear and fair resolution.
Thank you for your time and assistance.
Dear AskGamblers Team,
I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.
I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.
After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.
I again fully cooperated with the operator.I submitted all the requested notarized documents and supporting information for the blocked-account appeal.
I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.
After submitting all the documents, I contacted the Security Team by email to inform them that the requested documents had been submitted and to ask for confirmation that the documents had been received and were under review.
Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:
“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”
Then again, I mailed every single document, which was supposed to be uploaded in the website to the Security team mail and ask them specifically what exactly they need since I have submitted whatever they asked for and has been notarised as well.
They are neither responding to me or helping me out in this process. My account has been blocked since May and I have cooperated with the team in every possible way.
I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.
I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.
My request to AskGamblers
I respectfully ask AskGamblers to assist me with the following:
1. Please keep this matter on record and, where permitted under your complaint procedure, keep the case open/active while 1xBet reviews my submitted documents.
2. Please assist in obtaining confirmation from 1xBet that the documents submitted have been received and are under review.
3. If any document is missing, unclear or insufficient, I request that 1xBet clearly identify the specific document and explain what additional information is required.
4. Finally, I respectfully request that 1xBet complete the verification process and provide a clear decision regarding my account after reviewing all the information and documents I have submitted.
I have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.
I would sincerely appreciate AskGamblers' assistance in helping both parties reach a clear and fair resolution.
Thank you for your time and assistance.
1xBet Sportsbook Complaint Stats
Resolved
157 / 163
Avg. Amount
$16,295
Avg. Complaint Duration
19 days
Avg. Response Time
2 days
1xBet Sportsbook Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 106 out of 109 complaints in this category have been resolved.
This operator's average complaint duration is 19 days, while the average duration across all operators is 7 days.
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