Complaint #1892 1xBet Sportsbook

Complaint regarding prolonged verification and blocked account appeal

By Shalini S.

1 week ago

1655681405 - Account number

Dear AskGamblers Team,

I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.

I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.

After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.

I again fully cooperated with the operator.I submitted all the requested notarized documents and supporting information for the blocked-account appeal.

I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.

After submitting all the documents, I contacted the Security Team by email to inform them that the requested documents had been submitted and to ask for confirmation that the documents had been received and were under review.

Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:

“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”

Then again, I mailed every single document, which was supposed to be uploaded in the website to the Security team mail and ask them specifically what exactly they need since I have submitted whatever they asked for and has been notarised as well.
They are neither responding to me or helping me out in this process. My account has been blocked since May and I have cooperated with the team in every possible way.

I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.

I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.

My request to AskGamblers

I respectfully ask AskGamblers to assist me with the following:

1. Please keep this matter on record and, where permitted under your complaint procedure, keep the case open/active while 1xBet reviews my submitted documents.
2. Please assist in obtaining confirmation from 1xBet that the documents submitted have been received and are under review.
3. If any document is missing, unclear or insufficient, I request that 1xBet clearly identify the specific document and explain what additional information is required.
4. Finally, I respectfully request that 1xBet complete the verification process and provide a clear decision regarding my account after reviewing all the information and documents I have submitted.

I have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.

I would sincerely appreciate AskGamblers' assistance in helping both parties reach a clear and fair resolution.

Thank you for your time and assistance.

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Discussion

34 hours left for 1xBet Sportsbook to respond.

ash1508

• India

2 days ago

Dear askgamblers team,

I have shared few screenshots where I have tried to upload that documents requested by the Security team and I have uploaded the JPG format of the be deposits to my account.
The file got uploaded, and after one hour again, it's asking me to submit the documents.

In the last two screenshots, you can see that I have uploaded all the documents to 1Xbet Security team as well.

I would like the representative of the 1Xbet to tell me. I have uploaded in the same manner as the team asked me to so here are the proofs to show. Please tell me what to do next.

Thank you for your time

ash1508

• India

2 days ago

Dear AskGamblers Team,
In response to the 1xbet representative as you can see in my last reply itself, I have submitted the documents in the particular format and especially regarding the account deposits, I have made sure to send them in the JPG format which is notarised as well
But unfortunately, it's not getting uploaded in the website
This is the reason I have sent the same to the 1x Bet Security team email.

I just want this nightmare to end, so trust me. I am doing everything that has been asked in the specific way they want me to submit ,I have done it.

I will be forwarding the screenshots to Askgamblers Suppor team as well

Thank You

1xBet Sportsbook

• Representative

2 days ago

Hello,

We would like to clarify that the player needs to follow the current instructions provided in the Personal Account by the Security Department.

At this stage, the player is required to provide the requested notarized documents. In particular, regarding the confirmation of the account deposits, the documents should be submitted as original photos of the documents, rather than in PDF format.

Please follow the instructions regarding the required format and upload the requested documents directly through the Personal Account.

Once the documents are submitted in the required format, the relevant department will be able to proceed with the review.

Thank you for your cooperation and understanding.

Best regards,
1xBet Team

ash1508

• India

2 days ago

Dear Askgamblers Team,

I had already anticipated such direction-less reply from 1xbet team and i have also mentioned this would happen in my previous reply.

Anyways, I am willing to wait patiently as I've been doing this since April. The last update given by the Security team was that I should upload the JPG images of the bet deposits instead of PDF files. I already did that, and unfortunately the website didn't accept the that format.
So I have made sure to send the copy of those images to the 1Xbet Security team mail for the sake of documentation.

Show the current current files sent to the 1Xbet security team mail:
1- national ID card- PDF format
2 - PEP declaration - PDF format
3- bet deposits made to the account- JPG format
4- source of wealth declaration - PDF format
5- source of fun declaration - PDF format
6- driving license - JPG format.

All the above format was mentioned by the Security team, and I have followed the exact same instructions.
I'm really hoping for the resolution because it's been almost 5 months and I believe I have submitted everything the team had asked for.

I have proved beyond any doubt that this is my account and and I hope that we can move on from this situation, and I can start playing in my account again.

Thank you,

1xBet Sportsbook Complaint Stats

Resolved 152 / 158

Avg. Amount $16,809

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 103 out of 106 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 7 days.

1xBet Sportsbook Complaints

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Withdrawal impossible

Hello, I'm writing to explain my problem:

I opened a 1xbet account in August 2025 (id:1369669989 name < removed >, making two deposits totaling €320. Both deposits (I've attached proof) were made using Binance Pay.

I've wagered my deposits more than 10 times in total.

I've been trying to withdraw money for over six months.

I'm using the same method as for my deposits, namely Binance Pay. It's not working; the withdrawal is refused, with the reason given being that you must use the same method as for deposits.

I've contacted 1xbet's chat, phone support, and email (more than 50 times—the list is incredibly long!).

They keep telling me the same thing: "Use the same method as for deposits." When I explain that I'm doing exactly what I want, I either get no response or I'm told to make a new deposit to activate a new method. Except I can't deposit (and I really don't want to!) because it seems the account is blocked; I no longer have access to the deposit methods (I've attached a screenshot showing an "authorization error").

Thank you for your work!

83h left

€320

impossible to withdraw

1xBet is blocking my crypto withdrawal and repeatedly requesting Binance transaction documents even though my deposit was made directly from my MetaMask wallet. I have provided blockchain evidence and proof that 1xBet already successfully processed a withdrawal to the same wallet. Security continues to respond that documents are missing without identifying which document is required. They are consistently delaying the issue on customer support chat, not replying the mails I've sent to the security, finance, operations teams.

60h left

$399

Repeated withdrawal rejections and failure to resolve payment issues

I am filing this formal complaint against 1xBet due to repeated withdrawal rejections and the failure of their customer support team to provide a solution.

Since September 20, 2026, I have been unable to withdraw my funds despite multiple attempts.

The following withdrawals were rejected:

September 20, 2026, at 10:15 PM: $100 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:25 AM: $50 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:48 AM: $54 USD — Rejected because withdrawals must use the same payment details used for deposits.

I want to emphasize that I am already using the same payment method that I used to deposit money into my account. Furthermore, I have successfully completed several withdrawals using this exact same payment method in the past.

Despite repeatedly contacting customer support, I have received nothing but generic responses. They have failed to provide a specific explanation, a practical solution, or confirmation that my case has been escalated to the appropriate department.

I find it particularly concerning that my withdrawal requests have been rejected for different reasons, even though I have not changed my payment method.

I am not requesting any special treatment. I simply want to access my funds using a payment method that has previously worked without issues.

I am requesting AskGamblers' assistance in resolving this dispute and obtaining the following from 1xBet:

A proper investigation into the repeated withdrawal rejections.
A clear explanation of the actual reason my withdrawals are being rejected.
Escalation to the appropriate payment department and a practical solution that allows me to withdraw my funds.
Confirmation of when I can expect this issue to be resolved.

I have screenshots documenting the rejected withdrawal attempts and can provide evidence of my previous successful withdrawals using the same payment method.

I would appreciate AskGamblers' assistance in resolving this matter, as my repeated attempts to obtain a solution directly from 1xBet have been unsuccessful.

55h left

$54

Unsuccessful Deposit

On 08/09/2026, I deposited 122 ETB via Telebirr. The funds were debited but never credited.

On 19/09/2026, 1xBet failed to meet their own deadline.

On 22/09/2026, support agent "Bright" explicitly stated: "This is a bit more complex than we first thought... we don't have a specific finish date just yet." 1xBet has officially abandoned their internal investigation timeline.

I am requesting immediate mediation and a refund of my 122 ETB.

51h left

ብር122

Formal Complaint 1xBet Withdrawal Dispute Account ID 1731548715

I deposited funds using Bybit Pay and I am attempting to withdraw my remaining balance of $31.01 to the exact same Bybit Pay account (UID: 581689249).

The platform system and live support repeatedly reject the withdrawal claiming a failure to match the deposit method, despite providing full evidence that the payment method and UID are identical.

Live support refuses to review the transaction history manually.

27h left

$31

Withholding of 15000 RUB and intentional delay of P2P withdrawal for 65 days Ticket 19635058

Hello. I am reaching out to the arbitration team for assistance regarding a critical issue with 1xbet.

For 65 days (more than two months), the company has been intentionally stalling my case, withholding my funds, and providing nothing but cynical, automated template responses.

Case Details:

On July 17, 2026, I requested a withdrawal of 30,000 RUB from my 1xbet gaming account via the P2P system (Card Payouts via Telegram, Transaction ID: 134541908). Out of this total amount, only 15,000 RUB was credited to my T-Bank (Tinkoff) card via several small transfers from different individuals. The remaining 15,000 RUB WAS NEVER CREDITED to my account. Due to a poorly designed and confusing P2P bot interface, the status of the request was accidentally changed to "Successful" while I was waiting. I immediately noticed the error and contacted 1xbet support on the exact same day.

On July 19, 2026, an official payment complaint (Ticket №19635058) was generated in my personal account. I promptly provided a full, officially certified bank statement in PDF format covering the entire period. This document legally proves that the second half of the funds (15,000 RUB) never reached my bank account. T-Bank support has confirmed that there are no pending, hidden, or blocked incoming transactions. This is a clear case of fraud by the P2P merchant (sender), who took advantage of an accidental click in the interface and kept the money. Deliberate Sabotage by the Bookmaker:

Today is September 20, 2026. My ticket inside the 1xbet system has been stuck in the "In Progress" status for over 2 months without any valid technical justification. During this time, every email I sent to [email protected] was answered by different representatives (Dmitry, Ilya, Nikolay, Anatoly) with identical, scripted responses promising that "profile specialists are working on it" and asking for "a little more patience."

1xbet strictly refuses to provide any technical proof of the transfer (such as a sender's bank receipt with an RRN/ARN code) or to credit the missing 15,000 RUB manually back to my gaming balance.1xbet is entirely responsible for the security and integrity of P2P transactions on its platform.

At this point, the company’s behavior looks like direct complicity with a fraudulent merchant to withhold user funds.Requirements:

I request the arbitration team to launch an independent investigation, demand an official transaction log and a receipt with an RRN/ARN code from 1xbet representatives (if it even exists), and compel the company to immediately credit the withheld 15,000 RUB to my gaming balance (Account ID: 1595198465

95h left

руб.15,000

Deposit Not Credited One Months Delay

1xbet Account Number: 1539105473

Username: MAHBUB883665

Here is the following details of Deposit.

Deposit Amount - 13,000 BDT
Deposit Method - E-Walltet - Fast bKash (bKash - mfs)
E-wallet/bKash Number: < info removed >
Cashout Number: +8801727059729
TrxID: DH473QY1B7
Date & Time : 02:13 AM, 08-04-2026 (MM-DD-YYYY)
Opened Payment Query No at 1xbet: 20266265

Respected Sir,

I deposited 13,000 BDT through bKash and the bKash (mfs) customer service also confirmed that the transaction has been successfully completed. I tried to talk it through the customer service and all they ask me to do is wait. It has been almost 1.5 Months and they are not giving me any timeframe to resolve the matter. I didn’t stop using them, I use the site regularly still. I have attached sufficient proof for the payment and if there is anything else needed, please let me know. I hope I am in good hands right now.

Resolved

৳13,000

I still have money of more than SGD400 on my account

Hi,

I encountered problem with 1xbet that they logged me out without any reason and also did not respond to my emails in the past 11 days. I still have money of more than SGD400 on my account.

Despite multiple emails sent to the 1xbets teams (ie info-en , info-ms and security-en) on daily basis, I did not receive any response from 1xbet teams. It has been 11 days since the incidence happened on 8th Sep 2026.

As mentioned, I was logged out the account while I was still using it on Tues evening time.

I am consistently trying to log in the account for the past 11 days but still status quo. I also tried to reset my passwords a few times but the account still encounter "Authorization Error - Invalid username or password!". I managed to reset my password 9 times via email but the above error message still appeared.

I am unable to speak with any customer service because I am not logged in.

I still have value balance on my 1xbet account of more than SGD400 on my account.

I would appreciate if the above can be resolved asap please.

Regards,
KP Yap

93h left

$400

Withdrawal locked and support unresponsive after fulfilling instructions

1xBet has disabled the Skrill withdrawal option on my cashier interface and has stopped responding to support emails after I completed all requested security conditions.

I requested a withdrawal method update to Skrill for my account (ID: 1786222007). 1xBet Security specifically instructed me via email to deposit funds using Skrill and place/settle a bet at odds of 1.10 or higher to authorize this payment method.

I have completely fulfilled every condition required by Security:

Deposited via Skrill (<email address removed>).

Placed and settled the required bet at odds above 1.10.

Verified my identity and provided all requested documentation.

Despite fulfilling these instructions in full, the Skrill option remains hidden/disabled under my "Withdraw Funds" menu. I have repeatedly followed up with Security via email and live chat, but customer support remains unresponsive and has failed to enable the cashier option or process my payout.

I have complete documentation (Security instruction emails, Skrill deposit receipts, settled bet slips, and screenshots of the missing withdrawal option). I request that 1xBet manually enable Skrill on my account profile and allow the processing of my withdrawal.

89h left

€930

Never received my withdrawal of fifty thousand

Player ID: 727862505

Amount: INR 50,000

Withdrawal Method: Bank Transfer New

Withdrawal Date: 23/08/2026

UTR Number: CBINN62026082396104277 (Central Bank of India to ICICI Bank A/c 357301500336)

1xBet Query No: 21187703

Dear AskGamblers Team,

I requested a withdrawal of Rs. 50,000 from my 1xBet account on 23/08/2026. 1xBet claims they processed it via UTR CBINN62026082396104277 and marked my query No. 21187703 as "Reviewed" saying funds reached as a cash inflow.

However, the amount has NEVER been credited to my bank account.

I have official proof from my bank, ICICI Bank - Non-Credit Letter dated 31/08/2026, clearly stating that NEFT UTR CBINN62026082396104277 for Rs. 50,000 was NOT credited to my account 357301500336 till 31/08/2026.

I have also provided a full bank statement from 23/08 to 07/09 showing no such credit.

1xBet finance team is not tracing the transaction with their payment agent (Central Bank of India). They are giving auto-replies that the payment is successful, which is false as per the bank letter.

I request AskGamblers to intervene and ask 1xBet to either:

1. Provide successful credit proof (Bank End-to-End trace from the central bank), OR

2. Re-credit Rs. 50,000 to my 1xBet wallet or re-process the withdrawal.

Attachments:

1. 1xBet Query 21187703 Screenshot showing Reviewed status

2. ICICI Bank Non-Credit Letter for UTR CBINN62026082396104277

3. Bank Statement 23/08 to 15/09 showing no credit

Thank you

34h left

₹50,000