Complaint #1827 1xBet Sportsbook

Complaint Regarding Prolonged Verification and Blocked Account Appeal

By pollabsk

1 month ago

Game ID: 1026078941

Dear AskGamblers Team,

I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.

I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.

After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.

I again fully cooperated with the operator. On 21 August 2026, I submitted all the requested notarized documents and supporting information for the blocked-account appeal.

I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.

After submitting all the documents, I contacted the Security Team by email to inform them that the requested documents had been submitted and to ask for confirmation that the documents had been received and were under review.

Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:

“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”

This response does not confirm whether my newly submitted documents have actually been received, whether they are being reviewed, or whether any particular document is missing or insufficient.

I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.

I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.

My request to AskGamblers

I respectfully ask AskGamblers to assist me with the following:

1. Please keep this matter on record and, where permitted under your complaint procedure, keep the case open/active while 1xBet reviews my submitted documents.
2. Please assist in obtaining confirmation from 1xBet that the documents submitted on 21 August 2026 have been received and are under review.
3. If any document is missing, unclear or insufficient, I request that 1xBet clearly identify the specific document and explain what additional information is required.
4. Finally, I respectfully request that 1xBet complete the verification process and provide a clear decision regarding my account after reviewing all the information and documents I have submitted.

I have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.

I would sincerely appreciate AskGamblers' assistance in helping both parties reach a clear and fair resolution.

Thank you for your time and assistance.

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Amount ৳1592700.17

Discussion

91 hours left for 1xBet Sportsbook to respond.

pollabsk

4 hours ago

Dear 1xBet Team,

I have never obtained a TIN certificate and have therefore never filed any tax returns. I have already explained this in the notarized TIN Declaration submitted through your account block appeal system.

I have attached the notarized page here you can see.

If I apply for a new TIN certificate and submit it to you, will it satisfy your verification requirements?

Please confirm this in writing.
I will apply for a TIN certificate after receiving your confirmation.

Waiting for your message.

1xBet Sportsbook

• Representative

9 hours ago

Hello,

Please be informed that we are still awaiting the requested tax returns required for the verification process. Kindly submit the necessary documents through the account block appeal system so that the responsible department can continue reviewing your case.

Thank you for your cooperation and understanding.

Best regards,
1xBet Team

pollabsk

14 hours ago

Dear 1xBet Team

I am extremely frustrated with your repeated and inconsistent verification requirements. I can no longer accept one excuse after another while my account verification and appeal remain unresolved.

I have submitted photographs of my documents approximately 10–15 times. After repeatedly submitting the requested photographs, your team asked me to provide a video of my documents through the account block appeal process. I complied with this request and submitted the video as instructed.

However, after submitting the video, I was redirected to the same page where I had previously been asked to upload photographs of my documents. This is the exact problem I have been experiencing repeatedly.

Why am I being sent back to the same photograph-upload page after complying with your request to submit a video?

First, you request photographs. I submit them repeatedly. Then you request a video, and I provide it through the block appeal system. Yet, instead of progressing to the next stage of verification, the system takes me back to the previous page and appears to require me to repeat the same process all over again.

This raises serious concerns about a possible technical malfunction or a failure in the account block appeal system. From my experience, the process appears to be stuck in a repetitive loop, preventing me from completing verification despite my continued cooperation.

I strongly object to being subjected to this endless cycle. I have followed your instructions and provided the requested materials, yet I continue to face the same problem without a clear explanation or an effective solution.

I cannot be expected to keep submitting photographs and videos indefinitely while your system repeatedly sends me back to the same stage. If this is caused by a technical issue, it is your responsibility to investigate and resolve it rather than repeatedly placing the burden on the player.

I therefore demand clear answers to the following questions:

1. Has the video I submitted through the account block appeal system been received and reviewed?
2. If it has been received, why was I redirected to the previous photograph-upload page?
3. Is there a technical error or malfunction in the account block appeal system that is preventing my verification from progressing?
4. What specific action will your team take to resolve this repetitive verification loop and complete my appeal?

I strongly condemn this handling of my case. I cannot continue accepting different and inconsistent explanations without any meaningful progress. I have cooperated repeatedly, and I expect my submissions to be reviewed properly rather than being sent back and forth between the same verification stages.

I request that your technical and security teams investigate this issue, manually review my submitted documents and video, and provide a clear explanation of what is actually happening.

Please stop sending me generic responses or asking me to repeat steps I have already completed. I need a concrete solution, not another cycle of requests and unexplained redirections.

I also ask the AskGamblers team to take these repeated verification difficulties into account when reviewing my complaint and to request a substantive explanation from 1xBet.

I expect a transparent response and a practical resolution without further unnecessary delays.

pollabsk

16 hours ago

Dear 1xBet Team

I have repeatedly submitted my genuine original documents, including my original notarized legal documents, yet you continue to tell me that my files cannot be accepted and ask me to provide original files again. I can no longer accept these repeated accusations without a clear and reasonable explanation.
I have attcahed my documents in complaints boards which documents you have seen edited???

How many times am I expected to submit the same original documents before you properly review them? You keep repeating the same statement without identifying which specific document is allegedly unacceptable or what exact problem you have found.

I strongly object to being repeatedly treated as though I have submitted forged or edited documents when I have not intentionally falsified or manipulated my documents. If you believe there is an issue, provide specific evidence and identify the exact technical or documentary defect instead of making general accusations.

My original notarized documents are genuine legal documents. I take this matter seriously, and I find your repeated, unexplained rejection of my submissions deeply frustrating and unacceptable.

I am willing to cooperate with a fair verification process, but I will not accept an endless cycle of document submissions, repeated rejections, and vague warnings about account blocking without a clear explanation of the actual problem.

Please answer the following questions directly:

1. Which exact file or document has failed verification?
2. What specific evidence or technical finding supports your claim that the submitted file is not an acceptable original?

I demand a clear, specific, and evidence-based response rather than another repetitive, generic message.

I am extremely dissatisfied with this treatment and strongly protest the way my case is being handled. I ask you to review my documents properly, completing verification without further unnecessary delays.

From 21 agust to 21 October am still on this documents page while i am submitting all orginal genuine documents to your block appeal System. I am fed up now.you are playing with my orginal documents.
I am extremely frustrated and disappointed with the way you are handling my document verification.

i demand 1xbet will understand this situation.

1xBet Sportsbook Complaint Stats

Resolved 159 / 167

Avg. Amount $15,919

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 108 out of 111 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

Complaint Status

91h left

৳1,592,700

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Two Missing Deposits of 10000 MAD Over One Month Without Resolution from 1xBet Morocco

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The funds were deducted from my bank account, but they were not properly credited to my 1xBet account. For the first transaction, the application reflected only 100 MAD instead of the 5,000 MAD deposited.

I have been pursuing this issue for over one month through multiple support channels, including email, Telegram, live chat, and international telephone support. I have provided the requested evidence, including banking-app screenshots and videos, as well as an official bank statement bearing the bank’s stamp confirming the transactions.

My cases include tickets 22610401 and 22519133. Despite repeated follow-ups and submission of the requested documents, I continue to receive generic responses stating that my case is being processed, without a concrete explanation, a final decision, or a clear resolution date.

I am requesting AskGamblers’ assistance in obtaining a formal response from 1xBet and ensuring that both transactions are properly investigated. I expect the missing 10,000 MAD to be credited to my account or refunded, with a clear written explanation of the outcome.

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Dear AskGamblers Team,

I am writing to formally submit a complaint against 1xBet regarding an unjustified delay in verifying my account and releasing my pending withdrawal funds.

- Account ID: 1825653579
- Issue: Account verification and merged accounts under review, with severe payment delays and a complete lack of proper communication from the 1xBet security team.

I have fully cooperated with all security procedures and provided necessary identification, but my withdrawal remains stuck and support has failed to provide a resolution. I kindly request your mediation to help compel 1xBet to resolve this issue and process my payout.

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1800 EGP Deposit Deducted Never Credited Account Closed

Account ID: 629193127
Transaction Date: 04/10/2025
Transaction ID: 024354392379
My Wallet: 01100559857
Merchant Number from 1xBet: 01106424158
Amount: 1800 EGP via e& Money Egypt

On 04/10/2025, I deposited 1800 EGP to my 1xBet account 629193127. I transferred 1800 EGP from my wallet 01100559857 to merchant number 01106424158 provided by 1xBet app. Transaction ID 024354392379 was successful and deducted.

Funds were never credited. Immediately after deposit, my account 629193127 was closed/blocked and I cannot log in.

I contacted live support and emailed [email protected] with receipt. No refund received.

Since my gaming account is closed, I request refund of 1800 EGP to my original wallet 01100559857.

Proof attached.

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Prolonged verification

I am unable to withdraw funds from sportsbook as my verification is in process since 10 days now and security department keep asking for different documents every 2 days which i have provided everytime but still they have not completed my verification. So I kindly ask them to complete it asap and process my withdrawal at earliest convenience.

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Deposit not credit my account

Dear 1xBet Payment Support Team,

I am writing to formally complain regarding my unsuccessful deposit of BDT 19,000, which has still not been credited to my 1xBet account.

Query Number: 23322890

Transaction Date & Time: 05/10/2026, 14:46

Amount: BDT 19,000

Payment Method: LightSpeed bKash

Unique Transfer Number: DJ50FXM456

Query Created: 05/10/2026, 11:52

My payment query has remained “In Progress” for several days, but I have not received the deposited amount or any clear update regarding the investigation.

I have already provided the necessary transaction information and proof. I kindly request you to urgently investigate this transaction and either credit the BDT 19,000 to my 1xBet account or provide a clear explanation of the current status and expected resolution time.

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I would appreciate an urgent response and resolution.

Kind regards,

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Player ID: 1714389609

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Hello,

I am having a problem with a 1xBet deposit made through CIH Mobile.

1xBet account ID: 1791223137

On September 21, 2026, I deposited 300 MAD into my 1xBet account using CIH Mobile. The money was successfully deducted from my CIH account, but it has still not been credited to my 1xBet balance.

Payment details:

Sender CIH account: 6975400211001700
Receiver/account: 230330725267722500580067
Amount: 300 MAD
Date: September 21, 2026

I contacted 1xBet support and they opened a case under ticket №22664661. I provided the requested transaction screenshot/proof of payment.

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I also contacted CIH about the transaction and I am currently waiting for their response.

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Dear AskGamblers Support,

I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

My name is < full name removed >

1xBet User ID: 504475939

I have been trying to withdraw my available balance from my 1xBet account. I originally attempted to withdraw using the same payment method that I had previously used successfully for both deposits and withdrawals. However, the withdrawal option was blank and greyed out, and I received the following message:

“Withdrawal can only be made using the same payment method.”

I contacted 1xBet Customer Support regarding this issue. Initially, they informed me that there was a technical problem with this withdrawal option. They then instructed me to use an alternative method by making a minimum deposit with a different payment method, placing a bet with the deposited amount at minimum odds of 1.10, and sending the required information for approval to [email protected].

These instructions were given to me directly by 1xBet Customer Support, and I followed them exactly. I made the required deposit using the new payment method, placed the required bet at minimum odds of 1.10, and sent all the requested information to the Security team as instructed.

However, I never received any approval or response from the Security team at all.

Despite not receiving any response or approval, I proceeded according to the instructions provided by Customer Support and submitted a withdrawal request using the new payment method but the withdrawal request was declined.

Unfortunately, 1xBet has not responded to either email, and I have not received any clear explanation or solution from customer support regarding my withdrawal.

I have attached all relevant evidence, including the original withdrawal error showing that the withdrawal option was blank and greyed out, my previous successful transactions, the new deposit, the required bet at minimum odds of 1.10, the information sent to the Security team, the new withdrawal request showing as declined, and the emails I sent to 1xBet.

I have followed the instructions provided directly by 1xBet Customer Support and completed everything requested from my side. I am simply trying to withdraw my existing available balance.

I therefore ask AskGamblers to contact 1xBet and assist in resolving this matter. I have followed their instructions, provided the requested information, and contacted them multiple times, but I have received no response or clear solution.

I would appreciate it if 1xBet could review my account, confirm the new payment method, and provide a clear solution so I can withdraw my funds without further delay.

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> Hello AskGamblers team,
>
> Account ID: 1618631553
> Bet Slip No: 87909268323
> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
> I bet on NO GOAL in minute 1-3 for 8 matches. 4 legs were settled as LOST but should be WON.
> Evidence from http://mlssoccer.com shows first goal in those 4 matches was after minute 3:
> - Atlanta 2-2 NYC: first goal 5' OG
> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
> - Seattle 3-1 Minnesota: first goal 16'
> All intervals 1-3 were 0-0, so "Neither" should win. Please review attached screenshots.
>
> Thank you.

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Dear AskGamblers Complaints Team,

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

In the system and transaction query logs, the status of this withdrawal shows as "Processed". However, the funds have NEVER been credited to my bank account.

I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

Even today, I received another generic email response from them stating they are still working on it, without providing any real update or resolving the issue.

To date, I have not received my payout. I kindly ask the AskGamblers team to assist me in mediating this dispute and requesting official proof of transfer or the release of my funds.

Summary Details:

Player ID: 231500185
Withdrawal Amount: 5,000 TRY
Date & Time of Request: 09.09.2026 / 11:09 PM
Transaction / E-Transfer ID: 5265542843
Payment Method: Bank Transfer
Current Status in System: Processed (but funds missing)

I am attaching all relevant proof, including screenshots of the "Processed" status, my bank statement showing the money was never received, my chat logs, and the latest email response I received today.

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