Complaint #1707 1xBet Sportsbook

Cleared of fraud by the operaot but completed withdrawal never received

By 승윤 이.

2 months ago

Hello,

I am filing a formal complaint against 1xBet regarding a missing withdrawal after my account was closed.

- Casino: 1xBet

- My Account ID: < sent to the operator >

- Disputed Amount: 301,358 KRW

[Situation Summary]

After a rigorous KYC and security check, 1xBet sent me an official email stating that they are closing my account.

Crucially, in that very same email, they explicitly stated two things:

1. They cleared me of any wrongdoing: "This means that you did NOT use our site fraudulently. The security department made this decision after investigation."

2. They claimed they paid me: "The available withdrawal amount has been completed."

However, this is a complete lie. While they officially cleared me of any fraud and claimed they processed the withdrawal, the 301,358 KRW was NEVER sent to my bank account. It has been several days, and I have not received a single penny.

When I re-inquired about the missing funds, the support team completely changed their story and brazenly told me that "there are no funds to be paid out." They also kept giving me generic macro replies ("The Security Department has provided the necessary information") to dodge the issue.

This is a direct contradiction. They cannot officially claim the withdrawal was "completed" in one email, and then tell me there is "no money to pay" when the funds never arrived in my bank.

Since their own security department officially admitted I played fairly, and their email claims the withdrawal is complete, they must either provide the actual bank transfer receipt proving they sent it, or immediately pay me my legitimate funds.

I have attached the exact email where they state I did not commit fraud and claim the withdrawal is complete. Please help me get my money back.

Thank you.

Disputed sportsbook 1xBet Sportsbook

Reason Refund declined

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1xBet Sportsbook management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

1xBet Sportsbook

• Representative

1 month ago

Hello AskGamblers Team,

Thank you for your message.

At this stage, we are preparing the relevant information requested by the moderation team and will provide all available evidence directly to AskGamblers through the appropriate confidential communication channel.

We would like to note that the primary reason for the account restriction is related to the player's age, and this is the key basis on which our position is founded. Due to privacy and personal data protection requirements, we are not authorized to disclose or share the player's identity documents with third parties without the explicit consent of the document owner.

Should additional confirmation be required and if the player does not accept our explanation, the player is free to provide their own identification documents directly to the AskGamblers moderation team if they wish to confirm the relevant information themselves.

We remain available to provide any additional information that may be required through the confidential communication channel.

Best regards,
1xBet Team

dnjsdprshdoal

• South Korea

1 month ago

To the AskGamblers Complaint Team and 1xBet Support,

Explain why you promised to pay and then refused. Are you just lying?

1. You officially notified me via email that my withdrawal was "completed," but now you are changing your story to claim there are no funds to withdraw. This is an obvious lie.
2. After making me complete all identity verification (ID) checks, you suddenly brought up baseless excuses like "multiple accounts" and "underage" only after the verification was finished. This is merely a shameless excuse to cover up your scam.
3. If there was genuinely a rule violation from the beginning, you would never have sent a "completed" withdrawal email. This is nothing more than a fabricated excuse to steal my 300,000 KRW.

Answer clearly: Why did you demand document verification and change your words when you never intended to pay from the start? This is blatant theft and fraud.

1xBet Sportsbook

• Representative

1 month ago

Dear AskGamblers Team,

We are checking the possibility of providing the evidence from our inner system.

We will update you soon.

Best regards,
1xBet Team

1xBet Sportsbook Complaint Stats

Resolved 148 / 154

Avg. Amount $17,213

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaints

See all complaints for this sportsbook

Unjustified Account Freeze and Account Block Player ID 948212133

Dear AskGamblers Grievance Team,

I am officially lodging this public complaint against 1xBet regarding the arbitrary, unjustified freeze and complete block of my player account. My sole objective in filing this dispute is to have my account access fully restored.

Account Details:
- Player ID: 948212133
- Country: Algeria

Case Description:
On Friday, September 4th, I proactively initiated contact with the 1xBet Security Department via email to make a routine administrative inquiry regarding updating and activating secure withdrawal methods.To ensure absolute compliance, I immediately attached high-quality copies of my official biometric identity card along with a clear verification selfie.

Immediately after submitting my documents via email, my account was completely frozen, resulting in an "Account Not Found" error upon login. When I subsequently attempted to follow up on this freeze through the live support chat, the agents failed to provide any technical support or helpful assistance. All of their responses were generic, repeatedly telling me to wait for a reply from the Security Department email.

More than 6 days (over 140 hours) have passed since I complied with all verification procedures via email, yet the Security Department has failed to provide any formal response, justification, or update. My profile is entirely clean, and there is zero compliance ground to block my access.

Requested Outcome:
I demand that 1xBet immediately lift the precautionary freeze on my Account ID 948212133 and restore full access to my profile.

I am attaching full screenshots of the email notifications proving my account is under an unresolved review.

Thank you for your intervention.

Sincerely,
Verified Player

88h left

$119

Immediately after placing a withdrawal request my account was suddenly blocked

I am submitting this complaint against 1xBet regarding the unjustified freezing of my account (Account ID: [17807462731]) containing a balance of 63,900 EGP.
Key Facts:

My account was registered less than one month ago.
Immediately after placing a withdrawal request via an authorized agent, my account was suddenly blocked.
Customer support gave an unreasonable pretext regarding "gambling addiction" and demanded a medical certificate proving I am not addicted to unblock the account.
Requesting medical documentation for an account less than 30 days old—right after a withdrawal request—is an arbitrary tactic to withhold my funds.
Formal complaint emails sent to [email protected] and [email protected] have been completely ignored.
Requested Outcome: I request 1xBet to unblock my account immediately and release my funds of 63,900 EGP

34h left

ج.م.‏63,900

Delaying my withdrawal

I tried withdraw my remaining balance 6.9.2026 but they closed my account. Then they asked me to send email to security team and I did this, you can see answer in screenshot where they asked me to send email to block team to get account open so i can withdraw.

I send the documents and request 7.9.2026 time 08:43am +3gmt

But they still didn’t reply. I provided all what they asked and chat operator promised that i will get my remaining balance 300€.

I dont have screenshots from account or dont remember account number but email is correct. I am asking you to help me to get moneys from this casino

50h left

€300

Unresolved cash withdrawal 5206560041 Ticket no 21512534

On 26.08.2026, I initiated a cash withdrawal (#5206560041) for ₹4,000 INR via local cash agent Shahazad Ahmed (Kathua). The agent code expired, but ₹4,000 was deducted from my account balance and never returned.
Email customer support representatives (Faiz, Vineet) acknowledged this under Ticket № 21512534, confirming in writing that the transaction is held up for manual verification by their payments wing.
I have submitted complete PDF bank statements proving zero receipt of funds. Over 12 days have passed, and support continues sending generic stalling templates without executing the required manual ledger credit to User ID 1296530985. I am requesting AskGamblers' intervention to enforce a balance credit.

74h left

₹4,000

1xbet Payment of INR 50000 delayed for 45 days

Subject: Urgent Final Escalation – ₹50,000 Withdrawal Pending for 43 Days – Query No. 19925488

Dear Support Team,

I am writing once again regarding my pending ₹50,000 withdrawal.

It has now been 43 days since I have been waiting for this payment, and despite repeatedly providing the required documents and evidence, the issue remains unresolved.

I am again attaching my bank statement covering 24 July 2026 to 6 September 2026. This statement clearly shows that the ₹50,000 associated with Transfer No. 5097358649 has not been credited to my bank account.

For complete clarity, on 25 July 2026, I made two separate withdrawals of ₹50,000:

Transfer No. 5095959849 – ₹50,000: Successfully received in my bank account.

Transfer No. 5097358649 – ₹50,000: Still not received in my bank account.

I have already provided my bank statement multiple times, including video evidence showing the statement directly from my banking application. Yet I continue to receive the same clarification request.

I request you to please stop requesting the same statement repeatedly and escalate this case to your senior payment team for a manual investigation.

If you claim that Transfer No. 5097358649 was successfully processed, please provide the UTR/RRN/Bank Reference Number and proof of the actual credit so that I can verify it with my bank.

Query No.: 19925488

Player ID: 1369975713

Missing Amount: ₹50,000

Missing Transfer No.: 5097358649

Withdrawal Date: 25 July 2026, 19:40

Statement Period Attached: 24 July 2026 – 6 September 2026

Time Waiting: 43 days

I have fully cooperated with your verification process and have provided every document requested. Waiting for 43 days for a ₹50,000 payment is completely unreasonable.

Please provide a specific response regarding Transfer No. 5097358649 and resolve this matter immediately. If there is any issue with the attached statement, please clearly explain what is missing rather than sending the same automated response again.

I look forward to your urgent resolution.

Kind regards,

< full name removed >

87h left

₹50,000

Has Withheld My Funds for More Than Two Months Despite Full KYC Cooperation

I am submitting this complaint because I have been trying to withdraw my funds from 1xBet for more than two months, but I have been unable to access my money because my account verification has still not been completed.

I want to make it absolutely clear that I am NOT refusing to complete the KYC process. I have fully cooperated with 1xBet and have provided every document they have requested from me.

During the verification process, 1xBet requested proof of address. I provided a document obtained directly from the official Mexican government website. 1xBet rejected it, claiming that it was not an "original" document.

I downloaded the document again directly from the official government website and submitted it again. 1xBet rejected it once more, again stating that it was not an "original" document, without providing a clear explanation of what exactly was considered invalid or what they meant by an "original" document.

Because I wanted to resolve the issue and demonstrate the authenticity of the document, I recorded a video showing the entire process from beginning to end: accessing the official Mexican government website, obtaining and downloading the document directly from the official source, and then sending it to 1xBet.

I also specifically asked 1xBet to explain what type of document they consider to be an "original" proof of address so that I could provide exactly what they require.

They did not answer my question.

As another attempt to satisfy their requirements, I personally went to CFE (Comisión Federal de Electricidad) in Mexico and obtained a physical printed electricity bill. I submitted this document to 1xBet as an additional proof of address.

Despite all of these efforts, I have still not received a clear explanation of what specific requirement remains outstanding, and my funds remain inaccessible.

It has now been more than two months since I first started trying to withdraw my money.

I have also attempted to communicate with 1xBet regarding the situation, but there have been periods of more than a month without a meaningful response to my questions.

Again, my complaint is NOT that 1xBet has requested KYC verification. I understand that an operator has the right to verify its customers.

My complaint is that I have repeatedly cooperated with the verification process, provided the documents requested, provided additional evidence when those documents were rejected, and even obtained a physical CFE bill, yet my verification remains unresolved and my funds have been inaccessible for more than two months.

At this point, I am simply asking for 1xBet to clearly explain what specific requirement remains outstanding, allow me to fulfill that requirement, complete the verification process, and allow me to withdraw my funds.

I can provide AskGamblers with all the evidence necessary to verify my claims, including:

* The complete email correspondence with 1xBet.
* Screenshots of my conversations with 1xBet.
* Copies of the documents I submitted.
* The physical CFE bill that I obtained and submitted.
* The video showing the entire process of obtaining the proof of address directly from the official Mexican government website.
* Evidence showing when the documents were submitted and when 1xBet rejected them.
* Any other information or evidence that AskGamblers considers necessary to properly review this case.

I am fully willing to cooperate with AskGamblers and provide the video, chats, emails, documents, screenshots, or any other evidence required.

I am not asking for special treatment. I simply want the verification process to be completed fairly and transparently so that I can withdraw my own funds.

I respectfully ask AskGamblers to review this case again, taking into consideration that I have been cooperating with the KYC process for more than two months while my funds remain inaccessible and 1xBet has not clearly explained what is still required from me.

39h left

Not giving withdrawal amount and just indefinite delay

On 12th July 2026 I put withdrawal request of 2 amount of rs 7400 and rs 2600 respectively and it showed withdrawal successful. I used the bank transfer method for that. After almost 10 days when I didn't receive my money, I raised 2 query with query no. 1 - 19724306 and query no. 2 19724319 for rs 7400 and rs 2600.

I was very stressed as I was not getting any update nor did I recieve my money in next 24 hours, they told me I will recieve my resolution of query by 23rd July evening but nothing happened.

Fast forward to today i.e September 1st, and I have raised almost 100 customer support calls and tension of mails and 6 times shared my bank statement again and again and begged the 1x bet team to give my money. They kept reading the standard script and told me to wait for few more hours and I will recieve my money. Multiple times I asked them for a utr and proof of transaction so that even I can contact my bank, but nothing was given, not even a notification regarding the update let alone any money, it's been 40 days since I have raised the queries and it's been 50 days since I placed the withdrawal request. I feel I am made fool around by the support team and have been absolutely waste of time to ask assistance from them, this is my hope to get my rs 10000 combined of both the query amount and please donthe need ful.