Complaint #1707 1xBet Sportsbook

Cleared of fraud by the operaot but completed withdrawal never received

By 승윤 이.

1 day ago

Hello,

I am filing a formal complaint against 1xBet regarding a missing withdrawal after my account was closed.

- Casino: 1xBet

- My Account ID: < sent to the operator >

- Disputed Amount: 301,358 KRW

[Situation Summary]

After a rigorous KYC and security check, 1xBet sent me an official email stating that they are closing my account.

Crucially, in that very same email, they explicitly stated two things:

1. They cleared me of any wrongdoing: "This means that you did NOT use our site fraudulently. The security department made this decision after investigation."

2. They claimed they paid me: "The available withdrawal amount has been completed."

However, this is a complete lie. While they officially cleared me of any fraud and claimed they processed the withdrawal, the 301,358 KRW was NEVER sent to my bank account. It has been several days, and I have not received a single penny.

When I re-inquired about the missing funds, the support team completely changed their story and brazenly told me that "there are no funds to be paid out." They also kept giving me generic macro replies ("The Security Department has provided the necessary information") to dodge the issue.

This is a direct contradiction. They cannot officially claim the withdrawal was "completed" in one email, and then tell me there is "no money to pay" when the funds never arrived in my bank.

Since their own security department officially admitted I played fairly, and their email claims the withdrawal is complete, they must either provide the actual bank transfer receipt proving they sent it, or immediately pay me my legitimate funds.

I have attached the exact email where they state I did not commit fraud and claim the withdrawal is complete. Please help me get my money back.

Thank you.

Disputed sportsbook 1xBet Sportsbook

Reason Refund declined

Amount ₩301358

Discussion

60 hours left for 1xBet Sportsbook to respond.

There are no replies at the moment.

1xBet Sportsbook Complaint Stats

Resolved 113 / 118

Avg. Amount $22,470

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

1xBet Sportsbook Complaints

See all complaints for this sportsbook

Marked Completed but Funds Not Received in Bank Account

I am filing a complaint regarding a withdrawal from my 1xBet account that was marked as completed, but I have not received the funds in my bank account.
Details:
Operator: 1xBet
Withdrawal Request No.: 4938809435
Amount: 1000 INR
Request Date: 13.06.2026 at 10:24
Status: Approved / Completed
Payment Method: Bank Transfer (Electronic)
On 16.06.2026, I received a notification stating: "E-transfer No. 4938809435 made using Bank transfer, payment amount: 1000.00 INR, has been completed." The transaction history in my account also shows the withdrawal as completed.
However, despite the withdrawal being marked as completed, the funds have not been credited to my bank account. I have checked my bank account and transaction history and there is no incoming transfer for this amount.

31h left

₹1,000

Withdrawal not received

It's been 15days now and I still haven't received my funds. Payment query is stuck from last 15days. I am getting ai response from 1xbet fake UTR shared by 1xbet, no response. Simply getting ai response. I request you to please transfer my funds. I request you to please give a fair resolution and transfer my hard earned money as soon as possible.

74h left

₹59,000

Deposit issue of INR 27000

Hello askgamblers team,

I made a deposit of 27000 rupees on 12th June at 9:48 am but the problem is that I still haven't received the amount in my 1xbet which is quite concerning for me.

I have been waiting for the amount to be credited to my 1xbet account since yesterday but it's not happening.

27k is a big amount for me so it has started to bother me a lot. I have made multiple calls to customer care but I couldn't get any positive response.

I want you to look into this issue as soon as possible.

It will be a great help.

Thanks!

49h left

₹27,000

Endless verification process and repeated document requests

I would like to file a complaint regarding the handling of my account verification and withdrawal request.

My account has been under verification for an extended period of time. During this process, I have fully cooperated and submitted every document requested by the operator.

Documents submitted:

1. National ID Card
2. Verification Selfie
3. Official bKash Account Statement
4. Utility Bill (Proof of Address)
5. Passport
6. Government TIN Certificate

The main issue is that after submitting each document, I am asked to wait up to 72 hours for verification. Instead of receiving a verification result, I am repeatedly asked to provide another document. This cycle has continued multiple times.

I have also repeatedly asked for an update regarding the status of my case and an estimated timeframe for completion. However, most of the responses I receive are generic messages stating that my case has been forwarded to a specialist or that I should continue waiting for notification by email.

At this point, I am concerned about the length of the verification process and the repeated requests for additional documents after long waiting periods. I would appreciate assistance in obtaining a clear explanation from the operator regarding what remains to be verified and when a final decision on my account and withdrawal request will be made.
The documents i have sent is more than enough for kyc but they are delaying my verification process by doing drama.
They have hold my 1290700 bdt.

74h left

৳1,290,700

Unjustified withdrawal delay and verification issues ID 1300335797

Dear AskGamblers Team,

I am submitting this formal complaint against 1xBet regarding an ongoing issue with my fully verified account.

For over a month, I have been trying to withdraw my funds, but the platform continuously rejects my requests. Every time I complete the required verification steps and send the requested "selfie with support messages," they reject it under the repetitive pretense that the photos are "unclear," despite the fact that I have provided multiple high-quality, clear, and perfectly readable photos.

I have tried contacting their support and security teams via email and live chat to resolve this, but they either ignore my messages or reply with automated excuses to delay the payment. This continuous stalling is a clear violation of their terms of service, and they are withholding my legitimate funds without any valid legal or security reason.

I request the AskGamblers team to intervene, compel 1xBet to conduct a proper manual review of my account, and release my pending funds immediately.

Thank you for your assistance.

Resolved

₹90,000

Holding my winnings hostage with endless KYC delays

Dear AskGamblers Complaints Team,

I am filing this formal arbitration request against 1xBet for its predatory, unethical, and systematic refusal to payout my legitimate sports betting winnings of MYR 3,504.50. The operator is intentionally abusing the KYC process to hold my funds hostage, hoping to wear down my patience so I will gamble my winnings back.

Below is the irrefutable timeline of 1xBet’s deliberate stalling tactics:

* May 19, 2026 (Deposit & Win): I made three separate deposits via bank card, totaling MYR 610. I placed a legitimate bet on a sports match and won MYR 2,284.50, bringing my total account balance to MYR 2894.50.

* May 19, 2026 (The Payout Block): I submitted a withdrawal request for MYR 2,500. 1xBet instantly blocked my payout with a "Document required" alert. I contacted their security team immediately on the same day.

* May 19 – 21, 2026 (Phase 1): They demanded proof of my deposit history, National ID, and personal selfies. I fully complied and submitted everything on time.

* May 22, 2026 (Phase 2 Delay): Instead of approving my payout, they dragged the process further by demanding Utility Bills. I submitted it immediately.

* May 26, 2026 (Phase 3 Delay): They prolonged the delay again, demanding photos of my Driver’s License. I submitted it immediately.

* May 29, 2026 (Phase 4 Delay): They came back with yet another piecemeal demand for my Passport photos. I submitted it immediately.

* June 1, 2026 (Latest Robotic Response): Today, after 13 consecutive days of total cooperation, instead of processing my funds, they sent me yet another automated canned response stating: "Your request is still under review... We kindly ask for your patience."

The Breach of Regulatory Conduct:

Since May 19th, 1xBet has provided absolutely zero transparent communication regarding the status or timeframe of my verification. This is a textbook "Piecemeal KYC" strategy, which is heavily penalized under international gambling regulations. By requesting one document every two days and providing automated silence, 1xBet is intentionally weaponizing the verification process as a predatory psychological trap to delay payouts for low-tier winnings.

My identity is fully verified, and my deposit funds are clean. I have zero account violations.

I respectfully request the AskGamblers Team to officially intervene, investigate this predatory conduct, and compel 1xBet to release/approve my withdrawal immediately. I am attaching full, chronological screenshot evidence of all my document submissions, betting history, and 1xBet's repetitive robotic email responses.

My 1xBet UID: 1661484269

Resolved

RM2,500

Deposit not credited 40000 INR

Dear 1xBet Support Team,

I am writing to follow up on my unresolved deposit issue. Although the payment was successfully debited from my bank account, the deposit has still not been credited to my 1xBet account.

Query Details

Payment Query Number: 17485154

Query Status: In Progress

Query Created On: 30/05/2026 at 14:59

Transaction Details

Payment Method: UPI Fast

Amount: ₹40,000

Transaction Date & Time: 30/05/2026 at 13:53 IST

Recipient Name: <removed>

Recipient UPI ID: boim-580724541051@boi

Unique Transfer Number (UTR): 109910042869

The amount has been successfully debited from my bank account, and I have already submitted all required supporting documents, including the payment screenshot and bank statement, through Payment Query No. 17485154.

However, despite raising the query, I have not received any update or response regarding the status of my deposit. I kindly request that your team investigate this matter urgently and either:

Credit the deposit amount of ₹40,000 to my 1xBet account.

I would appreciate your prompt assistance, as a significant amount of money is involved, and the delay has been causing inconvenience.

Thank you for your attention to this matter. I look forward to your earliest response.

Regards,

73h left

₹40,000

Locked my 5200 USD balance for 9 days through endless KYC document requests

Player ID: < sent to casino >

Ticket Number: #93370959

Verification process started: May 17, 2026, 12:20 PM

Current status: Day 9, account locked, full balance of $5,200 inaccessible

CASE SUMMARY:

On May 17, 2026, I attempted to withdraw funds from my 1xBet account,

where my total balance is $5,200. The withdrawal request triggered a

"Data Change" verification process (ticket #93370959). Since then, my

account has been locked and I cannot access any of my own funds.

IMPORTANT: Deposits via Polymarket cryptocurrency wallet were processed

without any verification requirement. The KYC process was initiated

ONLY upon withdrawal request.

DOCUMENTS PROVIDED (all submitted in full):

1. Turkish national ID card (front and back)

2. Selfie holding ID card with security email correspondence visible

on screen (in the exact format requested)

3. Driver's license

4. Official residence certificate from Turkish e-Government system

(QR-verifiable)

5. Natural gas, water, electricity, and internet bills

6. Polymarket cryptocurrency wallet screenshots

7. Polygonscan blockchain transaction hashes (publicly verifiable):

- 0xe5e419568e9727fe1306a5340d5ed214fb070a33fb61b0e6d243e1918000d806

- 0x0c432c30f84ebd689d8280e1a7321ce8b0f6f58c2b27754461e7f60faa6a405c

8. 1xBet deposit receipts: 21629228987 and 21629161081

9. Handwritten verification code with selfie (today, day 9)

TIMELINE OF DELAY TACTICS:

The verification process has been deliberately extended through

sequential document requests. Each time I provide a requested document,

a new one is requested instead of completing the verification. The

72-hour clock effectively resets with each new document request,

making the "maximum 72 hours" clause in 1xBet's Terms and Conditions

meaningless.

CONFLICTING TIME COMMITMENTS:

1. 1xBet Terms and Conditions: "Verification can take up to 72 hours

from receipt of documents"

2. Live support agent Kerem (May 18): "Security team responds within

72 hours"

3. Brand representative on Şikayetvar (Turkish complaint platform):

"Process can take up to 11 days"

4. Live support today: "We cannot provide a definite timeframe"

These four statements directly contradict each other. The operator

is now at Day 9 (216 hours), nearly 3x the original Terms and

Conditions commitment.

PATTERN OF EVASION:

- Security email ([email protected]) sent identical

copy-paste responses 5+ times: "Documents under review, please wait."

- Live support agents (Kerem, Birol, Mine, Sarp) all gave identical

templated responses and refused to escalate the case.

- Telegram official channel admin acknowledged "I cannot contribute

to your case but I will forward it" — no result followed.

VIOLATION CLAIMS:

1. Breach of 1xBet's own Terms and Conditions (72-hour maximum

verification clause)

2. Discriminatory KYC enforcement (deposits not verified, only

withdrawals)

3. Inconsistent verification process (no upfront document list,

indefinite expansion of requirements)

4. Failure to provide reasonable customer service or escalation

path despite multiple requests

EXPECTED RESOLUTION:

1. Immediate completion of the verification process

2. Release of my full account balance of $5,200, which I have been

unable to access for 9 days

3. Written confirmation that no further documents will be requested

4. Acknowledgment of the time commitment violation

PERSONAL IMPACT:

I have been financially harmed by this delay. I had to borrow money

to cover obligations during this period while my own funds remain

locked. The verification process has crossed the line from due

diligence into systematic obstruction.

All correspondence, email records, live chat screenshots, and

blockchain proof are available and will be attached or provided

upon request.

Thank you for your mediation.

Rejected

$5,200

Account blocked - assistance need

Dear AskGamblers Team,

I am writing to file a complaint regarding my 1xBet account, which has been blocked without any clear explanation or proper support.

Here are my account details:

Account ID: < sent to the casino >

Registered Email: < sent to the casino >

Currently, I am unable to access my account. When I contacted local support, they informed me that my account has been blocked by the security department. However, despite multiple attempts, I have not received any response from the security team.

I am fully willing to cooperate and provide any required documents for verification. Unfortunately, I am not getting any guidance on what exactly is needed, and my issue remains unresolved.

I kindly request your assistance in reviewing my case and helping me restore access to my account or at least receive a clear explanation regarding the block.

Thank you for your time and support.

Rejected

Withdrawal approved but money not received

I requested a withdrawal of ₹39,760 on 6 May at 23:10 from my 1xBet account.

The withdrawal status shows approved, but the money has not been credited to my bank account yet.

I have contacted support multiple times, but they keep sending standard responses without resolving the issue.

I have also provided bank statements as proof that the amount has not been received.

I request that AskGamblers help resolve this issue and ensure my withdrawal is processed as soon as possible.

Rejected

₹39,760