Dear AskGamblers Support,
I would like to submit an official complaint regarding the Lemon Affiliates program.
After several months of collaboration, we have decided to terminate our partnership due to the deactivation of our Facebook page and discontinuation of promotional activity.
Before closing the account, I requested the payout of our last commission of €50.
Despite multiple messages, the Lemon Affiliates representative, Anna, repeatedly sent generic responses stating that “payments are made between the 5th and 18th of each month,” without addressing my specific request.
As the amount does not reach the €100 threshold for automatic payment, I asked for a manual payout, since we are officially closing the account. Anna acknowledged this might be possible, stating:
“But if you want to close an account we will request to send it to you [...] I am not 100% sure [...] will need to check additionally.”
This confirms that manual payments are possible in such cases – yet no solution has been provided, and the process continues to be delayed without a clear answer.
Additionally, I noticed that one of the messages sent by Anna was modified afterward. I have a screenshot with the altered part clearly marked in red as evidence, which I am including with this complaint.
While €50 may not seem like a large amount, this is a matter of principle and fairness. I believe the communication from Lemon Affiliates has been unclear and unprofessional, and I am still waiting for a proper resolution and the official closure of our partnership.
I kindly ask AskGamblers to review this case and assist in ensuring the amount is paid out correctly and promptly.
Sincerely,
Tinna S
Hello, AskGamblers Team,
As additional evidence to my complaint regarding Lemon Affiliates, I’m submitting the following screenshots and documents:
A conversation where the affiliate manager (Anna) confirms that manual payments can be requested if the account is being closed,
A screenshot of my current balance showing €50,
A capture of the modified message (highlighted in red),
Repeated replies I received without any concrete resolution,
My request to close the account and the lack of proper response.
These materials demonstrate the lack of clarity and support I received regarding my payout request and account closure.
Thank you for reviewing the attached evidence and for your continued assistance in resolving this matter.
Best regards,
Tinna S
Dear AskGamblers Team,
Dear Tinna,
Thank you for your message and for previously collaborating with our Lemon Affiliates program.
We would like to clarify the situation and provide a full explanation in line with our Affiliate Agreement, which all partners agree to upon joining our program (available here: https://www.lemon.partners/agreement/).
According to Section E.17 of our Terms & Conditions:
"The minimum payable commission threshold is set to €100."
This means that commissions below this amount are not paid automatically. However, in the event of account closure, as in your case, we are happy to process such manual payouts upon receiving an invoice for the outstanding commission, which was communicated by our representative.
Additionally, Section E.16 states:
"The earned commissions will be automatically paid until the 18th of the month."
At the time of your request, your account balance reflected €50. As you mentioned closing your account, our team confirmed that a manual payout can be arranged after the accounting period closed.
As of today (June 12), we are still within the official payment window, which ends on June 18.
We would like to take this opportunity to kindly remind you that we are still waiting for your invoice, which is necessary for processing this payout manually. Once received, your payment will be issued without unnecessary delay.
Please send your invoice to:
affiliates@lemon.partners
We wish to assure you that our goal has always been to resolve your case in accordance with our terms, respectfully and professionally.
Thank you for your understanding and support.
Kind regards,
Casino Representative
Lemon Casino
Dear Lemon Partners Team,
I would like to kindly confirm that I have already sent the invoice for the €50 commission to your email address (affiliates@lemon.partners), as requested.
Please let me know once it has been received and when I can expect the payment to be processed.
I appreciate your assistance and look forward to your confirmation.
Best regards,
Tinna S
Hello Tinna,
Thank you for your prompt follow-up. We confirm that your payout is now scheduled for processing and will be completed by the 18th of this month, in line with the standard payment cycle outlined in our Affiliate Agreement (Section E.16).
Should you have any further questions, feel free to reach out.
Kind regards,
Casino Representative
Lemon Casino
Dear Lemon Affiliates Team
Thank you for your reply.
I would like to refer back to your earlier message where you mentioned that in the case of account closure, the payment would be processed without unnecessary delay upon receiving the invoice.
Since I have already submitted the invoice and this payout relates directly to the closure of our partnership, I kindly request that, if possible, the payment be processed today.
To be honest, I don’t understand why a manual payout needs to be delayed until the 18th, as this is not part of the automated payment cycle. We have already received manual payouts from all our other affiliate partners — only Lemon Affiliates has yet to process it, despite several follow-ups.
I would truly appreciate your assistance in ensuring this payment is issued promptly so that we can officially and respectfully conclude our collaboration.
Thank you in advance for your help and understanding.
Best regards,
Tinna S
Dear Tinna,
We would like to clarify that when we mentioned the payout is "scheduled for processing and will be completed by the 18th," this was not intended to suggest that we would wait until the 18th to initiate the payment. Rather, it reflects our standard communication in line with the terms of the Affiliate Agreement, indicating the latest possible date by which the funds should arrive.
And, to answer your question - We’re happy to confirm that your payment has been scheduled for processing today. Please note that once processed from our side, the actual time it takes to reach your account may vary depending on the payment provider and is unfortunately beyond our direct control, but usually it takes from 1 to 5 business days.
We appreciate your patience and trust this clarifies the situation.
Best regards,
Casino Representative
Lemon Casino
Dear Lemon Casino Team,
Thank you for your clarification and for confirming that my payment has been scheduled for processing today.
I appreciate your update and understand that the transfer time may vary depending on the payment provider. However, I kindly ask you to keep me informed once the transaction has been completed on your end, so I can track the incoming funds accordingly.
As mentioned previously, this payment finalizes our partnership, and I’m hoping to close everything smoothly and without further delay. Thank you again for your cooperation and support in resolving this matter.
Best regards,
Tinna S
AskGamblers
Dear @Slots2024,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear AskGamblers Complaint Team,
Thank you for your message. We would like to inform you that we have not yet received the payment. As soon as the payment is received, we will notify you immediately with an update.
Thank you for your understanding and patience.
Best regards,
Tinna S
Dear Lemon Casino Team,
I would like to kindly follow up regarding my €50 commission payment, which – according to your previous message – was scheduled for processing on July 12. However, as of today, the funds have not yet arrived in my USDT TRC20 wallet.
Since this payment represents the official closure of our partnership, I respectfully ask for an update on the current status. If the payment has indeed been processed, please provide a transaction confirmation or reference number so I can verify it with my provider.
I trust this matter can still be resolved promptly and without further delay.
Thank you for your cooperation.
Best regards,
Tinna S
Dear AskGamblers Team,
I would like to inform you that I have now received the pending commission payment from Lemon Affiliates.
Thank you very much for your support and assistance throughout this process. I truly appreciate your help in bringing this matter to a resolution.
Please feel free to mark this complaint as resolved on your platform.
Best regards,
Tinna S
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
