Merchant / Affiliate Program: Emperia Casino / Emperia Partners
Disputed commissions:
June 2026: €3,750.00
July 2026: €2,908.44
Total disputed amount: €6,658.44
Background
I am submitting this complaint regarding Emperia Partners and the non-payment of commissions generated by our website, GGSpin8.com.
We have extensive evidence of the agreement, communication, traffic, statistics, placements, and the commissions generated. We are willing to provide all relevant evidence upon request.
1. Agreement
On May 14, 2026, Emperia Partners contacted us via Telegram regarding the promotion of Emperia Casino on our website, GGSpin8.com.
We provided them with performance results from our other partnerships. Following the discussion, Emperia Partners offered us a deal of:
€150 CPA + 50% RevShare
We accepted these terms on May 27, 2026.
2. Placement of Emperia Casino
On June 9, 2026, we placed Emperia Casino on our website and informed the partner that the placement was live.
During our communication, Emperia Partners also promised to create a dedicated GGSPIN8 promotional code, with the intention of improving the results and building a stronger long-term partnership.
Unfortunately, the promotional code was never provided, despite the previous communication and promises.
3. June 2026 commission – €3,750.00
During June 2026, our traffic generated €3,750.00 in commission according to the affiliate system.
On July 16, 2026, Emperia Partners explicitly informed us that our June commission would be paid by July 25, 2026.
However, on July 20, 2026, we noticed that our June invoice had been marked as "canceled" in the system.
We had not received any prior agreement or notification that the invoice would be canceled.
On the same day, we received the following explanation:
"After looking at the traffic quality and player activity we decided to put the CPA payment on hold for now while we complete an additional review of the June FTDs."
They further stated that this was not a rejection of the traffic, but rather that they wanted additional time to evaluate the players' long-term value.
They also explicitly stated that they wanted to continue working together and evaluate the traffic based on complete data.
4. Removal of the brand
The unexpected cancellation of the invoice and the change in position regarding payment seriously damaged our trust in the partnership.
As a result, we decided to remove Emperia Casino from GGSpin8.com.
This decision was based on the uncertainty surrounding the agreed commercial terms and payment, not because we were unwilling to cooperate with a legitimate traffic-quality review.
5. July 2026 commission – €2,908.44
Despite the situation with the June commission, our website generated another €2,908.44 in commission during July 2026.
On August 25, 2026, Emperia Partners informed us that they had decided to terminate the cooperation because the results were not generating enough profit to cover their costs.
We understood and accepted their decision to stop the cooperation.
However, the issue is that both the June and July commissions were subsequently canceled/unpaid.
6. Latest response from Emperia Partners
After asking what would happen to our two outstanding invoices, we received the following response:
"They decided not to pay the full bill due to the traffic being reviewed for fraud. The only thing we can do is to pay RS for all players."
We strongly disagree with this decision.
At no earlier stage of the partnership were we informed that the traffic was considered fraudulent. In fact, their previous communication specifically stated that the June traffic was not being rejected, but was merely being reviewed based on longer-term player activity.
Furthermore, they previously confirmed that the agreed CPA was €150 + 50% RevShare and gave us a specific payment date for the June commission.
We therefore do not understand on what contractual or factual basis the previously agreed CPA payments are now being completely withheld.
Our position
We fully understand that an affiliate program may review traffic quality, player activity, fraud indicators, chargebacks, or other relevant metrics.
However, if there is a genuine fraud concern, we believe the partner should provide clear and specific evidence supporting such a claim.
We cannot accept simply replacing the agreed €150 CPA + 50% RevShare deal with a RevShare-only payment after the traffic has already been generated and the commissions have appeared in the affiliate system.
The traffic was generated through our website, and we have evidence and statistics showing the source and performance of the traffic.
We are prepared to provide:
Screenshots of the original agreement
Telegram conversations with Emperia Partners
The agreed €150 CPA + 50% RevShare terms
Evidence of the website placement
Traffic statistics
Affiliate dashboard screenshots
June and July commission reports
The June invoice and its cancellation
Communication confirming the promised June payment date
All subsequent communication regarding the traffic review
Any other relevant evidence requested by AskGamblers
Requested resolution
We respectfully ask AskGamblers to review this case and assist us in reaching a fair resolution.
Our requested resolution is the payment of the commissions generated under the agreed commercial terms:
June 2026: €3,750.00
July 2026: €2,908.44
Total: €6,658.44
We are not disputing Emperia Partners' right to terminate the cooperation or to stop accepting new traffic.
Our dispute concerns the commissions already generated under the previously agreed terms and subsequently canceled/withheld.
If Emperia Partners claims that the traffic was fraudulent, we respectfully ask them to provide specific evidence explaining which traffic, players, or activity allegedly violated the agreement and why the previously agreed CPA should therefore be withheld.
We believe this is a straightforward payment dispute and hope it can be resolved fairly and transparently.
We are willing to cooperate fully with any investigation and provide all available evidence to AskGamblers. https:Â//gÂofiÂle.iÂo/Âd/YÂjL6Otoy
Thank you for reviewing our complaint.
1 week ago
AskGamblers
1 week ago
Dear Emperia Partners,
Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
