I am filing a complaint regarding the termination of my affiliate account and the withholding of my pending commissions.
On June 16, 2026, I agreed on a CPA deal with my manager. Everything went smoothly, and my June commission was subsequently paid in July without any issues being raised regarding the traffic.
On July 14, my manager suddenly claimed that the results were poor and that players were only depositing slightly above the baseline. I provided affiliate statistics showing that the players were depositing approximately twice the baseline.
I was then told that the issue was that players were not redepositing. I provided further statistics showing that approximately 90% of the players had redeposited. Instead of addressing this, I was then told that the baseline needed to be increased to €40, despite the players already depositing above that amount.
On July 31, I was simply told to “stop the traffic.” When I asked what had happened, I received no explanation.
On August 6, I was suddenly informed that my account had allegedly engaged in “CPA abuse and fraudulent traffic,” and that all pending commissions would be voided.
I immediately requested the fraud report and specific details of the alleged fraud, but received no response.
What I find particularly concerning is that the reason for the rejection appears to have changed from poor performance, to insufficient redeposits, to a higher baseline, and finally to alleged fraud — without any evidence ever being provided.
I am not asking the operator to pay fraudulent commissions. If they genuinely believe there was fraudulent traffic, they should provide the relevant evidence and identify the specific players or transactions involved.
I am therefore requesting a fair review of the case and payment of the commissions that were legitimately earned under the agreed CPA terms, unless the operator can provide concrete evidence justifying their withholding. The total amount they owe me: 4,070 eur.
AskGamblers
Dear Diversum Partners Affiliate Program,
Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
AskGamblers
This complaint has been reopened as per Diversum Partners request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.
Hi there,
Following a review by our team, we have confirmed that the traffic referred by this affiliate did not consist of genuine players.
The affiliate’s activity constitutes CPA abuse as defined in sections 10.2 and 6.3 of our Affiliate Terms and Conditions, and commissions are forfeited under section 10.4.
Evidence has been shared with the AskGamblers team.
Kind regards,
Diversum Partners Team
AskGamblers
Dear all,
Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Diversium Partners management acted in accordance with their Terms and Conditions.
Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed.
