Partners Casa - Unpaid Commission and Communication Issues

Hello,

On May 13th, we started sending traffic in cooperation with Manager < first name removed >. Just a day later, after generating 9–10 FTDs, he asked me to pause the traffic in order to "monitor the situation."

Since then, I haven’t received any response. The manager has been reading my messages but has not replied. Eventually, my account was disabled without any explanation, and my commission was never paid.

I’m kindly asking @AskGamblers for assistance in resolving this issue. The estimated unpaid commission is around €1000–€1200.

Thank you in advance for your help.

Dear Partners Casa,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, nope I have not not a single update.

AskGamblers Complaints Team is in communication with the Partners Casa and will provide update as soon as possible.

Thank you for an update! I appreciate it :-)

Dear AskGamblers team and community,

Thank you for the opportunity to share our side.

We’ve reviewed the case thoroughly and found that the activity delivered by this affiliate did not meet the standards outlined in our program’s terms and conditions. Key parts of the terms were breached, which led to the decision to withhold commission.

As soon as our KYC department noticed suspicious patterns, the affiliate was immediately notified and asked to stop sending traffic. A clear explanation was provided at that time regarding the reasons for this request.

All relevant evidence and supporting materials have been submitted directly to the AskGamblers team for their review.

Our terms clearly define acceptable traffic behavior, which can be found in the screens attached.

We remain fully committed to maintaining a fair, transparent, and high-quality environment for our partners.

Kind regards,
PartnersCasa Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Partners Casa management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed.