Amerio Affiliates - Terminated receivables and no communication from team

We have faced a problem when we have terminated receivables for December services and current receivables for January.

Our history of cooperation starts from May 2024, and there was no problems. Till December all was great, and Anna as our affiliate manager was in touch even at night. All the issues were solved in time, and cooperation seems to be ok. But from January the communication has changed. We received number approvals on time on 20th Jan. The payment deadline for Dec services was 31. Jan.

After 20th of Jan Anna was sick (as we were told), but even thought once a day we received replies from her. on 14th of Jan to our chat another manager was added, he was @Traff_Meister, but we can`t receive any reply from him, nor in chat, nor in direct messages.
All the requests from our side are still ignoring, and we can`t get both communication and our approved commission.

Also we tried to get in touch with Amerio Affiliates via email, but there was not any reply too.

I`m attaching screenshots from our chat to prove my complaint.

Dear Amerio Affiliates,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear partner , we apologize for the delay caused by internal investigation with other partners concerning fraudulent and non-quality traffic for the period of November - December.

We are going to get back to you to resolve the issue in upcoming working days.

We appreciate your patience and apologize for any delays.

Thank you ,

Amerio.bet Affiliate team

One more week has ended but we still have not receive any solution from the team.
Anna has answered us once with promise to add management to the chat, but only words, without actions. No other replies were received. We understand that Anna is sick and can`t work, but only Anna is working at Amerio Affiliates?

We are sorry to hear about you fraudulent cases, but it doesn`t refer to us. we have sent you live traffic, and were in touch with Anna regarding quality. We received approvals and are waiting for our commission. I believe that fraudulent cases must not effect the partners you are working with for a long time.

We apologize for the troubles caused by these delays . Our management will get in touch with you on the next 24 hours to solve the issue . Thank you for your patience

Since 24 hours we have not received any reply from your management.
How long will it take more to solve the problem?

We have not received any reply since it was last promised on 18th of January. Only replies we got were from Anna, with promises that she will push the management, and asked to get in touch with Ant Atam and Traff Meister. Both contacts are ignoring all the messages.

For today Amerio Affiliates are open for new deals, but they don`t pay their old partners.
Today Affstelar posted a scam case on Affhub, and we are going to do the same, but not only on Affhub, but also using other public sources.

Dear Partners, we apologise it took us more time to get back to as promised. You have been contacted in the workgroup to set up a call with management next week. Thank you

We are fully aware of these cases and taking measures to communicate with our partners accordingly. Every query will be handled individually.

We would like to emphasize our management agreed with you to have a call Wednesday the 26th 15:00 CET to resolve an ongoing issue.

Thank you.

Hi!

The invitation was received and accepted. Will come back here to update the results of our discussion

Dear Amerio Affiliates Program,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello everyone, this message is to notify our management has contacted your management on the call and we are waiting for the case resolution from both parties. Thank you for your assistance and we look forward for resolving this issue.

Kind regards,

Amerio.bet affiliate team

Dear @CG_SOLUTIONS,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Hi!

We have made a call, discussed the problem, but it’s not resolved yet. For now we are waiting for retention report, to check the customers that were sent to AmerioBet. Also we are checking the campaigns that was set up in dec-jan.

Hello. We are replying to this message in order for the case to not get closed until situation is resolved, thank you

Amerio.bet affiliate team

Hi!

we can`t receive any reply for one week.
Seems like we have lost the team again.