MyBet Partners - Stalling payment, affiliate team refusing help

This program had some serious issues since March were they migrated their software into a better and a better looking designed platform.
Since March and until start of June they could not pay me the commission i have earned during to some tracking issues.

I really could't understand why it took so long, and kept asking my manager (< name removed >) about the situation.. one day he had enough of me asking about my commission - at that time was around 6000 euros, and he blocked me from sending him e-mails.
The mails came back to my inbox with the reason that my mails was blacklisted from his filter.

Since then i only talked to < name removed >- without success.

For 3 weeks ago i finally recieved my commission for April ( Most of the commission earned this month - so thanks! )
but they still didnt pay me for March and May.

In the affiliate backend March commission stands as "Paid" but its not true, and 17 June they told me that March commission is going to be paid this week.. now its almost a month ago (see screenshot) and that May commission will follow.. now it time for them to pay July commission also, so i included the amount to this complaint.

I didnt recieve the March commission as promised and contacted < name removed > again, because my manager < name removed > after i found out that he blacklisted me e-mail has gone to silent mode..
26 June i got a e-mail from them telling me that the finance department are looking into it.. and now 14 days after i contacted them again and got the same answer.. screenshots attached..

I dont know why, they simply can't be honest with me or do something.. im waiting for commission earned 4 months ago! and the problem they had with transfering data was solved 1 month ago.. and they simply still cant pay me in full!

The owe me:
March: kr13,898.72
May: kr7,372.11
June:kr10,821.28
In total: 32092,11 swedish kroner.

This complaint has been reopened as per MyBet Partners request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Hello,

I would like to start by saying that we don't really do black listing of any email addresses. All emails land on our inbox and are read by either of the members in the marketing department. Due to the workload we cannot always reply on time, especially when the emails we receive are addressing the same issue and there is no update on our side.

With regards to the problem mentioned in the post. Due to the recent platform migration that Mybet performed in March 2017, some payment methods for affiliates have been disabled temporarily. Also, due to the change of database we performed the payments for February - May 2017 with a delay.

As part of the process to update our merchant wallet accounts, we had kindly asked affiliates to update their payment info and state their bank accounts so that we can pay directly there. Depending on the time of response to this request different segments of affiliates were created and we started paying directly to the banks. The time frame of the payments was mainly defined by the response of the affiliates to our mailer asking to update the information.

In certain cases, when affiliates hadn't updated the data until the moment we sent the payment lists for a specific month to finance, the payment for those affiliates would get pushed to the next batch of payments.

At the moment the vast majority of payments for the months of Feb - May 2017 have reached our affiliates. Pending payments are only those with details that were not updated when the relevant batches were sent to our finance team. But they are all scheduled to be paid normally in the next few days

We remain at your disposal for any questions
Mybet Partners