Hello,
I was a streamer for stake.com a few years ago, my username at stake is TheBestDegen1 (I don't care if my username is made public fwiw). As many know the main goal for streamers is to get as many signups as possible using their affiliate code(s)/link(s) (aka referrals). Despite my streaming career being somewhat brief (I played on-stream with my own money, and the losses I incurred were too big for me to continue) I managed to amass a decent number of referrals (viewers who signed up at stake using my affiliate code/link). Of my referrals there are a handful of players who are daily depositors that wager a lot, thus, generating me a decent amount of commission.
The issue is, I have one player who, over the last 7 months has wagered $33,571,262.32 from which, I should have made $48,140 in commission from (screen shot 1).....however, for some reason, I have not received at least ~$30,810 of that commission. Please see below in which I will explain (with proof) how I am able to determine they wagered 33 million over the last 7 months, and how I know how much commission I am missing from that wager.
Sometime last year (about 7 months ago) I had noticed my (at the time) top playing referral (not the player in question-a completely different user) stopped depositing altogether. Assuming they switched casino's I decided to offer them a 50% commission split on all their future play in a bid to get them playing on stake again. On August 22, 2024 I reached out to said player on Telegram detailing my proposal, which included me sending screen shots of my affiliate panel that would show them how much in commission I made from their play already as a base line starting point, then from there, I would split everything 50/50. For transparency reasons I said I would send him screen shots of the commision earned from that point on and then would send them 50% of it (these messages with time stamps will be important later on). This can be seen in the second screen shot provided labeled "2."
Now, the player this screen shot was sent to has the username which ends with the letter "A" but rather, it is the player above that, who's username ends in the number "6" that this issue deals with.
As you can see, as of August 22, 2024 the player in question (the top player in the screenshot whose username ends with the number "6") had a total wager of $2,170,285.06 with me having made $3,119.09 in commission. Fast forward to today, as you can see from the screen shot labeled "1" the players total wager is now $35,741,816.48, which was SUPPOSED to have generated me $45,021.85 in commission. I immediately knew something was wrong because over the last year the commission I was earning slowed down to a trickle, and there was no way I had made $40,000 in commission from one player alone, since as of August 2024 in total from all my referrals, I had made about $25,000-$30,000. I immediately contacted stake support.
Before I get to stakes response about this, it is important to note that wagering on stake is done in crypto and not in FIAT. The actual wagering and commission is calculated in Crypto value and the USD amounts displayed in stats, site-wide, fluctuate with the price of the crypto used to wager; however, the amount of raw crypto used does not change. Example: If I made 1 BTC in commission from a referred player when BTC is valued at 10k it would show my commission earnings being 1BTC and 10k USD, now if the value of BTC went up to 20k, it would still show my earnings as 1BTC but now it would show 20k USD in earnings. The same is true when viewing a players wager...if they wager 1 BTC when 1 BTC equals 10k USD their wager would show as 1 BTC and 10k USD, if the value of 1BTC went up to 20k, on my end it would show their wager as 20k, but still show 1 BTC. So the only static figures are the raw crypto amounts used for wager/earned in commission. Knowing this, here are the raw crypto amounts from my affiliate panel for the player in question:
Screen shot labeled "3" shows that to-date the player wagered 139,445,553 TRX (equaling about $34 million USD at current TRX value). From that wager, screen shot 4 shows my commission earnings being 175,338 TRX (equaling about $42,660 at current TRX value). HOWEVER, as screen shot 5 shows, the total amount of TRX commission I have ever had available/claimed from all my referred users combined is 49,187 TRX (equaling about $11,940 at current TRX value). As such, I am missing 124,151 TRX worth of commission (equaling just over $30,600 at current TRX value). Once again, the raw crypto amounts do not change with the fluctuating crypto prices/values. Whether TRX is valued at $0.01 or $100 USD if they wagered 140 million TRX than they wagered 140 million TRX; the USD values will change, but the amount of TRX wagered will not. Ever.
Now, back to what support had told me, when I became aware of these missing funds (screen shot 6): "We've had some issues with the TRX coin in the past and most probably wager the amount at the time the issue occurred since the value of TRX was way higher then it actually was so it might be related to that." At the time I thought "okay, that makes sense" as I remembered reading on reddit about this issue taking place on stake. The next day I still felt odd about this and when I realized in my affiliate panel the player in question was positioned right above the player whom I started doing the 50/50 commission splits with back in August of 2024, I decided to look back at our telegram convo's to see if the player in questions wager amount was included in the screen shots I was sending that other player as proof of his wager and the commission that was earned off it. As shown in screen shot 2, luckily, the player in questions info was included in those screen shots.
Having proof of the player in questions total wager amount as of August 2024, I looked back to see when the TRX bug on stake happened, which the support rep referenced as the reason it seemed like I was missing a ton of commission. For those that don't know, this bug temporarily over-valued the USD value of TRX (1 TRX was being shown as equaling millions of dollars), but stake quickly fixed it and adjusted anyone's wager that was skewed due to it). As you can see from the provided link, and screenshot 6, THIS BUG TOOK PLACE 2 YEARS AGO, as the initial post is dated Friday August 18th, 2023: https://www.reddit.com/r/Stake/comments/15ux5vf/trx_for_those_who_missed_it/
As I mentioned, the telegram screenshots are very important since they show that on August 22, 2024 OVER A YEAR AFTER THIS TRX BUG TOOK PLACE ON STAKE, the player in questions wager was 2.1 million, meaning, that TRX bug has no bearing on my commission figures. Furthermore, whether TRX was valued at $1 or $10 million at the time of wager, it has NO BEARING on the amount of raw TRX that is being wagered....so again, the support agents explanation is simply irrelevant to the issue at hand.
I contacted my VIP host who told me to email "[email protected]" which I did (and CC'd Eddie-site owner, Akhil-my old affiliate manager, and Wasim-the head of affiliates) 2 weeks ago. I have received zero response from them despite following up and asking for an update of any kind, even if only a simple "we are looking into it," but nothing. I have even sent telegram messages to Akhil and Wasim, which were read by both them, but ignored (screen shot 7 an 8).
Lastly, I have even reached out to one of stake's biggest streamers (screen shot 9 redacting streamers name as i will leave the pic public) who I used to talk to when I was streaming for stake and he was just starting out. I asked him if he could contact eddie, or anyone high-up at stake and get some answers for me, as he has contacts regular players just don't. Initially, he was skeptical, of course, as he doesn't really know me personally, and, understandably so, he didn't want to contact a big muckety-muck at stake and end up looking silly if I was lying or this was a non-issue....after sending him all the screen shots etc I have, EVEN HE agrees that this does not make any sense (and he is a HUGE affiliate who understands how this all works better than anyone!). Once seeing there is a real issue here, he is nice enough to get involved and contact people at stake on my behalf about this (screen shot 10-making private as it has the streamers name plus other pertinent sensitive information) since I can't seem to get any response.... It's been 3 days and even he is yet to get a response (he sent a follow up yesterday as well).
So that's it. I cannot get a response from anyone about this, and I am clearly missing ALOT of money. Once reading another players complaint with their affiliate earnings that you guys were able to get resolved, I realized you are almost certainly my only hope to get any sort of resolution here. Thank you in advance and please don't hesitate to contact me if anything else is needed! I have so many more screen shots and screen recordings I can share if need be!
