AffRepublic - Payment Delay And No Response

Subject: Complaint Regarding Unresolved Communication and Payment Issues with AffRepublic

Dear AskGamblers Support Team,

I am writing to file a formal complaint regarding my ongoing issues with AffRepublic, particularly concerning communication with their affiliate manager and a lack of payment resolution.

**Background:**

I am an affiliate for AffRepublic and promote their casino brand through my streams. Recently, I've encountered several issues, including vague reasons for withholding payments and a lack of proper follow-up from their affiliate manager. Below is a summary of the communications I’ve had with their affiliate manager up to this point:

**1. Initial Communication (Early September):**
On the 5th of September, I received a message from the affiliate manager informing me that their risk department had reviewed the traffic I was sending, and they were not satisfied with the results. He mentioned concerns over:
- Minimum deposits and players depositing only once.
- A low Return-to-Depositor (RDC) percentage.
- An average deposit of €55 per player, which he considered too low compared to other streamers who had much higher deposit averages (around €600).

In response, I explained that as a streamer, I do not have control over how many times a player deposits or the amounts they spend. I provide advertising through my streams, and while some players deposit multiple times, others may only deposit once. Additionally, I explained that August is typically a slow month in Greece due to holidays, which impacted the overall performance.

**2. My Response:**
I also pointed out that despite August being a tough month, my players still deposited around €1.4k, and in July, deposits exceeded €2k. I explained that I expect September to be a better month as activity picks up again. I even offered to lower the CPA (Cost Per Acquisition) temporarily to help meet their expectations, as I believe the quality of players will improve over time.

**3. No Follow-Up:**
On the 10th of September, the affiliate manager acknowledged my points and said he would provide feedback, but as of today (17th September), I have received no further communication from him. Despite repeated attempts to resolve the issue and ensure timely payment, I have not received any updates or clarification.

Complaint:

- **Lack of Transparency:** The affiliate manager has not provided a clear explanation of what exactly is wrong with the traffic or deposits beyond general terms. I need specific details to understand their concerns.
- **Payment Withholding:** Despite providing traffic and results, I have not been paid or given any timeframe for payment.
- **No Follow-Up:** I was promised feedback and resolution after the 10th of September, but I have heard nothing from AffRepublic.

I would like to request AskGamblers' assistance in mediating this issue, as I am concerned that I am not being treated fairly by AffRepublic. I have invested time and effort into promoting their brand, and I would like a resolution to both the payment issue and clearer communication moving forward.

Thank you for your attention to this matter. I am happy to provide additional information or evidence upon request.

Best regards,
SimplyGamblersTeam

Dear @SimplyGamblersTeam,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Thanks for cooperating the AskGamblers Complaints Team.

Dear AffRepublic,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

There was a remaining amount of 2070€ and we came to an agreement and I got 1100€. The case can be closed. Thank you very much for your valuable time and help.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.