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PokerStars Partners - Owed unpaid commission & bad customer service

RESOLVED
PPStaking United Kingdom Message
6 years ago

On Sunday, April 08, 2018, I sent an email to Pokerstars Partners enquiring why I had not been paid of January, February and March 2018.
I received a reply informing me that my affiliate account was closed by Pokerstars Partners. I wasn't warned or told about this. They closed my account without saying anything to me.
After numerous emails to them, I was informed that my account was reactivated on 04/05/18 and I was paid $2306.59 in the middle of June.
Please see attachment #1 showing the numerous emails proving this. (Please read from bottom up).

Please see attachment #2.
The last reply I had from Pokerstars partners was on July 15th 2018, and they have ignored my emails since then.
They will not give me any information about the players that were tracked to me.
On their pokerstars partners website my affiliate commision for August onwards is showing as $0. Please see 'website.png' and 'Affil­iat­eRe­por­tNe­w.csv' showing no activity.
I believe that is unrealistic given I was paid $2306.59 on 12/07/2018 for the previous three months. I believe this amount is an underestimation because I was being paid significantly more than that before my account was temporarily closed and I lost all tracked players.
I believe none of the players have been retracked to my account, and that is the main problem, because I am no longer in the automated system of being paid.

I would like the players to be re-tracked to me (as I have requested before), so the automated system functions properly for me, and I don't have to continue to email Pokerstars Partners to get any commisions that I am owed.
I would like to be paid for August and September including fulltilt double revenue share.
I would like to see what players were included on the $2306.59 calculation, for the payment on 12/07/2018. Because otherwise how can I know or trust that the money I received is what I am truely owed, including fulltilt double revenue share.

Thank you to all involved for taking the time.
All the best,
Luke

AskGamblers
6 years ago

Dear @PPStaking,

Please keep in mind that currently you could only attach graphic files to your case due to a system glitch we hope will be resolved asap.

Thank you for your cooperation.

AskGamblers
6 years ago

This complaint has been reopened as per PokerStars Partners request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

6 years ago

Dear Luke,

Thank you for your patience while your account had been temporarily closed to allow us to investigate a breach of our T&Cs. Your account has since then been reinstated. In addition, have contacted you privately with more details concerning this and the resolution of your other concerns.

Thanks,

The Stars Affiliate Team

6 years ago

Pokerstars partners emailed me stating that they will pay me what is owed.
I am happy that the dialogue has been reopened, because previously my emails were being ignored.
Thank you very much AskGamblers.
Please assume the issue is resolved, and my complaint can be closed.

AskGamblers
6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

AskGamblers
6 years ago

AskGamblers Complaints Team have been informed that PokerStars Partners have not yet paid to the player as promised, therefore this complaint has been reopened as per submitter's request.

6 years ago

Correct. I have still not been paid, despite receiving an email on 10 August 2018 (over 3 months ago) saying that I would be.

6 years ago

Good day,

Please note that payment will be made this week.

Best regards
PokerStars Partners

6 years ago

I will request the complaint to be closed when I am paid.

AskGamblers
6 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
6 years ago

AskGamblers Complaints Team have been informed by the complaintant via email that their complaint has been successfully resolved. 


The case is being officially closed now.

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