Betplays Partners with the brand Betplays owes us 4350.00 EUR from the september/october campaign in 2023. i sent invoice 21 november 2023 then they said they will forward to finance department. 30 november they said they are waiting for confirmation from the risk department, checking the players. latest 22 december they still said the players where under risk checking. tried messaging in januar and febraur with no response.
Dear Partner,
Thank you for bringing this matter to our attention. We truly appreciate your patience and trust.
As we understand, our Partner Program department has already reached out to you to address the issue. Rest assured, we're committed to resolving this promptly and ensuring a positive outcome.
We’re confident this matter will soon be resolved and we look forward to close this complaint with a happy resolution.
Best regards,
BetPlays Team
AskGamblers
Dear @printercertified,
Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.
