LeoVegas Affiliate - No response from affiliate manager and commission not paid

I am facing issues with Leovegas Affiliates. I started the campaign in the month of June and earned a commission of 960 euros. Since July, I have been asking my affiliate manager whether we can continue the campaign or not but he is not responding. Moreover my earned commission got rejected for no reason and no issue being reported. On asking about the same from the affiliate manager, he has no answer and is not bothered to respond. My affiliate never reported any issue with the traffic but he simply got my commission rejected. I have traffic for the players are still active even after a month so there seems to be no reason for rejection of commission. I want to use this platform so that atleast the affiliate manager responds and get my due commission paid.

Hello NITINYADAV,

We apologise for the delay in replying to your complaint, as our investigation is still ongoing.

It is our understanding that your AM has been in contact with you but due to further investigations being underway we cannot share any additional information at this point.

Kind regards,
LeoVegas Affiliates

The AM responded after this complaint was published. He never informed about any issue with traffic and without any intimation, the commission was rejected. If there was issue with the traffic, it should have been reported so that we could have changed the traffic sources. Rejecting the commission without* any notice and now also the investigations have not ended even after 2 months is not acceptable. We have invested a lot of money in doing promotions for the brand which should be acknowledged, so we would want the brand to pay the due commission and we will change the traffic sources as per the brand's requirements in future.

Hello NITINYADAV,

Thanks for your email.

Unfortunately, due to GDPR I am unable to look into this further for you here.

Kindly reach out to your AM or to our legal team should you wish to discuss this further.

Thank you and have a great day!

LeoVegas Affiliate Team