Hi,
This complaint concerns Haz Casino which is held by Moonshine Partners which also holds Horus Casino, Vegaz Casino and Kryptosino.
To be clear, all amounts mentionned in this complaint are related to Haz Casino only.
**Context**
On February 8, 2023, we were contacted by Helena from Moonshine Partners.
She informed us that our stats were great and wanted to negotiate more trafic.
After a few exchanges, we updated the deal and took the opportunity to confirm previous stats amounts.
She confirmed the FTDs and rev' share amount, an invoice was prepared and sent out on the same day.
The preferred payment option was explicity stated as "Wire Transfer".
Invoice #1 with Haz Casino amount : EUR 2,658.59
On March 8, 2023, a new invoice was sent out.
Invoice #2 with Haz Casino amount : EUR 2,420.00
On March 31, 2023, we inquired about the payment of invoice #1 and invoice #2
On April 4, 2023, we were told that they had issues with their bank/processor and they asked if we would be open to receive payment through Crypto or Skrill. We refused those options and she said she'll provide proof of payment (POP) soon.
On April 5, 2023, a new invoice was sent out and a reminder was made.
Invoice #3 with Haz Casino amount : EUR 5,283.84
Reminders for the payment were sent on April 6, April 11, April 12, April 13, April 17.
On April 19, 2023, a new conversation started with a new manager, Pontus which informed us that he was trying to figure out why it was not reaching us. He asked for a payment in skrill/crypto, we explicitely refused.
Reminders for the payments were sent on April 21, April 24, April 28 and May 2.
On May 4, 2023, a new invoice was sent out and a reminder was made.
Invoice #4 with Haz Casino amount : EUR 2,040.00
Reminders for the payments were sent on May 11, May 19, May 22, May 23, May 29, May 31, June 1, June 2, June 5, June 6, June 7.
On May 23, 2023, Pontus confirmed (without proofs) that everything was sent out and that it should only be "a few more days".
On June 1, 2023, Pontus asked us to "please give me an update if it reaches you today or tomorrow".
On June 8, 2023, a new invoice was sent out and a reminder was made.
Invoice #5 with Haz Casino amount : EUR 1,010.08.
Reminders for the payments were sent on June 9, June 15, June 19, June 20, June 22, June 26, June 27.
On June 14, 2023, the payment of invoice #4 was received.
On June 27, 2023, the payment of invoice #1 and invoice #2 was received.
On July 6, 2023, a new invoice was sent out and a reminder was made.
Invoice #6 with Haz Casino amount : EUR 913,39
Reminders for the payments were sent on July 19, July 31.
On August 7, 2023, a new invoice was sent out and a reminder was made.
Invoice #7 with Haz Casino amount : EUR 563.50
Reminders for the payments were sent on August 9, August 14, August 22, August 23, August 25, August 29, September 1.
On September 5, 2023, a new invoice was sent out and a reminder was made.
Invoice #8 with Haz Casino amount : EUR 1,882.52
Reminders for the payments were sent on September 7, September 11, September 15, September 19, September 20, September 25, September 26, Septmber 28, September 29, October 2, October 3, October 4, October 5.
On October 6, 2023, a new invoice was sent out and a reminder was made.
Invoice #9 with Haz Casino amount : EUR 1,331.00
Reminders for the payments were sent on October 9, October 10, October 12, October 16, October 18, October 20, October 23, October 24, October 31, November 1, November 2.
During the whole conversation, we were promised countless times that we would be paid "in two days" "by the end of the week" "it should reach you soon" "it has been paid" etc but never receive any proof of payments, nor any additionnal payments since June 27, 2023.
All amounts have been confirmed by the manager before each invoice was sent out.
** Current Situation **
At this stage, empty promises are still being made on the following owed amounts
Invoice #3 : EUR 5,283.84 (March commissions)
Invoice #5 : EUR 1,010.08 (May commissions)
Invoice #6 : EUR 913.39 (June commissions)
Invoice #7 : EUR 563.50 (July commissions)
Invoice #8 : EUR 1,882.52 (August commissions)
Invoice #9 : EUR 1,331.00 (September commissions)
TOTAL : EUR 10,984.33
The new promise that is being made is that we will get paid in the next batch which should happen by mid-November.
Considering the previous empty promises, we are still writing this complaint to publicly inform other affiliates regarding the payment issue that we are facing with this program.
We will make sure to update this complaint as soon as a new payment reaches us.
I remain available to provide all the necessary proof if needed.
Best regards,
1 year ago
AskGamblers
1 year ago
Dear Haz Casino Affiliates,
Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
