V.Partners - Negative Carry Over issue

So after couple of months that I had joined V.partners I realised there was a negative carry over althought there was supposed not to be one. That was back in 10/2018, I contacted the support via a ticket and they assured me that Negative Balances are reset at the beginning of the month. So i just thought there was a small bug and it would be fixed.
After having some personal issues I had to spent some time on other things and didn't check on the V.parters site since I thought I would be paid normally.
After quite some time that I was on track with my problems I checked to realise that there was still a negative carry over. Once again I contacted via a support ticket and then through Skype with no luck unfortunately.
They just told me that negative carry over is not for everyone althought in my first ticket they told me that negative carry over will normally take place in the first monday of each month
All in all the total ammount that should have been paid is 353.26 EURO.

Dear MRPOKOS

We would like to apologize for the inconvenience caused by the mistake of the manager who was a part of V.Partners team approximately two years ago. After internal investigation, was found out that in very deed there was an assurance from our side to change the conditions, however, it didn't happen. At the moment, T&C are completely different and unfortunately we don't offer anymore NNCO as a standard option of the Affiliate Program. Since we admit an error of our former employee, our team will activate NNCO on the account of yours and pay the commission in an amount equal to 353.26 EURO.
Please accept our sincere apologies!

Kind regards,
V.Partners team

Thank you for your Immediate response!

I will update here when everything is resolved!

Kind regards,
Christopher

Dear Christopher,

Your commission will be paid tomorrow. Please check and let us know if everything is ok. Or if we could help you with anything else.

Kind regards,
V.Partners team

Dear Christopher,

Your commission was paid and NNCO was set up in your account.
Please let our manager know if we could help you with anything else.

Kind regards,
V.Partners team

Dear @MrPokos,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Dear AskGamblers,

Everything has been resolved! I got both the payment and NNCO .
So you can close my complaint.
Also I would like to thank V.Partners as they have been really fast this time !

Kind Regards,
Christopher

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.