My Share Partners - My revshare balance has gone

When I log back in a few days later on my dashboard, I see that my revshare balance has gone from $1062 to $319, more than $700 less. My referent told me that it was a "calculation error" and that they had made an "administrative adjustment" and did not want to give me any other explanation. I specify that it is 2 times that I am the victim of a so-called "calculation error" with this same partner and that the first time, 2 years ago, I had thought that it was normal. However, I see that they do this systematically when affiliates submit invoices to them that they do not want to pay. I am attaching the video of my dashboard BEFORE (https­://­you­tu.b­e/­4LU­PrH­vX9sM), and the screen of my dashboard after the presentation of the invoice, and I specify that no payment has ever been made to me paid.
Thank you for your attention, I can give you other element if needed
Best regards
Aurélie

Dear My Share Partners,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi,

Do know, this account is under review and we will respond soon as possible.

Regards,
Levi Hogan
Communications manager.
Affiliation director.

Ok, i'm waiting, thank you for your time
Best regards

Hello,

I've thoroughly examined your account and noticed that you had a significant win in the past, which led to your high roller being fenced in accordance with our terms and conditions. The fenced player caused your account balance to be -€20,000. However, because of our policy that prevents negative carryovers, you were able to start earning again the following month. This is caused a manual adjustment to your earnings in the past.

The current issue pertains to your fees being miscalculated, resulting in an overestimation of your earnings without proper deductions. This technical error is now being rectified on an account per account basis and is visible on your dashboard. It's not possible to have earnings of €1062 meaning a NGR of €10,804.00 when your deposits total only €11,258.60, and there have been withdrawals amounting to €9,290.00 over the lifetime of your account.

You currently have a Carried Balance of €327.89, which is 25% Revenue share based on the correct Net gaming revenue. Which you can withdraw at any time.

All affected accounts, including yours, were informed of this error via email and within our platform. Please see attached image notice from within your account.


Regards,
Levi Hogan
Communications manager.
Affiliation director.

Good morning
First of all, I thank you for your constructive response and not as derogatory as the one I received from your colleague Simon.

It's been 2 times that I have been "victim" of a calculation error and financial adjustments of which I did not understand the origin. And even if I still have difficulty understanding it after these explanations since I am faced with the problem, I can try to appreciate your efforts to explain them to me :).
On the other hand, I don't see an image attachment in this message (but maybe I'm not looking in the right place ?), and I was never informed of these calculation and readjustment problems, neither by e-mail, nor even in my myshare partners platform (except for a mention of “adjustments” which appeared after I sent my invoice).
Since this has already happened twice, do you think it will happen again in the future? Or are all problems like this now resolved and my current balance is stabilized and will no longer be reduced downward for unexplained reasons?
Thank you in advance for your time
Best regards

Hi Hellza,

I appreciate your positive feedback regarding our communication. I'm genuinely sorry to hear about the issues you've encountered and any confusion it has caused. Your concerns are important to us, and I'm here to provide you with some clarity and assurance. I understand that experiencing calculation errors and financial adjustments can be frustrating, especially when their origin is unclear. I apologize for any inconvenience this has caused. We are committed to resolving these matters and providing you with explanations that are as clear as possible.

Regarding the image attachments. This may be a privacy issue for Askgamblers platform not displaying the images that were attached. However, you can find relevant communications sent to all affiliates on the left side of your dashboard under the "NEWS" section, dated as follows:
11/08/23 Update: Regarding Earnings Distribution for July 2023
05/08/23 Important Notice Regarding Earnings Distribution for July 2023

Email archive of communications you were sent regarding the technical error is also there under
From: affili­ate­s@m­ysh­are­par­tne­rs.com Fri 11 Aug 2023 09:21:05 EET

Concerning notifications, it's crucial that you are kept informed of any financial adjustments. We will review our notification processes to ensure that they are more transparent and reliable moving forward.

As for the future, our goal is to prevent such issues from happening again. We are actively working on improving our processes to ensure a stable and predictable financial relationship with you. Your current balance is now stabilized.

If you have any further questions, require additional information, or need assistance with specific concerns, please do not hesitate to reach out. We are dedicated to addressing your issues promptly and enhancing your experience as our affiliate partner.

Thank you for your patience, and we appreciate your partnership.

Best regards,
Regards,
Levi Hogan
Communications manager.
Affiliation director.

thank you for your clarifications,
Can you give me a direct contact with your services in case of problems in the future?
I don't think that the person I had to deal with before you took my request into account on this platform is the best contact unfortunately...
Thanking you,
Best regards

Dear @hellza,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear HELLZA,

Thank you for reaching out we appreciate your feedback and understand your concerns regarding your previous interactions on our platform.

We acknowledge that not all affiliates and managers may be the ideal match, but our commitment remains steadfast in enhancing our partnerships and fostering mutual growth

To ensure that you have a direct point of contact for any future inquiries or issues, we will assign a new account manager who will be dedicated to assisting you. You may also reach out to us directly at affili­ate­s@m­ysh­are­par­tne­rs.com. We will be more than happy to assist you promptly and efficiently.


Regards,
Levi Hogan
Communications manager.
Affiliation director.