Mr Affiliate - Missing September commissions

I have missing September commissions and I have been told the data issues have been fixed, see my Report on 45% RS I am still owed from September around 262 euro. I also was told that the commissions were sent on Nov 15th, this is not the case, no balance on my account and nothing in the payment report. I understand that commissions are cur since the end of OCTOBER so owed are September commissions as a final payment.

Please pay my September commissions.

Good morning,

Apologies for any inconvenience caused so far.

Please can you confirm have you sent an email to int_se­con­d_o­pin­ion­@mr­gre­en.com and raised your complaint with our team?

If not please can you email this address from your registered email address so that we can look into this for you and advise you further.

Thank you!

Kind regards,
Mr Green

I was adviced by a memeber of staff to send an email to affili­ate­s@m­rgr­een.com no one has come back to me there yet. I dont feel I need to send a bunch of email where I would have to wait days for a reply if any. So last cvhance to pay me my commissions today or I will make a formal complaint to MGA it is really as simple as this. We are talking about September commissions here that should have been long paid.

Good morning,

Thank you for emailing us and I am sorry that you have not yet got a reply from us.

I can assure you we are looking into this for you now and we will contact you back via your complaint email.

Many thanks for your patience.

Kind regards,
Mr Green

I replied to the email I got from one of your teams but not yet get a reply if we can resolve the issue quickly by sending you a simple invoice. - Once the entire issue has been delt with the commission has been paid I will gladly close this issue.

thanks.

Good morning,

I can confirm I have informed the relevant team to get back to you as fast as possible. Thank you for your patience throughout.

Kind regards,
Mr Green

hello, yes now I am being told that there is data issues with October again, these are only excuses, why not just send me the invoice details and get it over and done with.

Complaint stais open until Balance is resolved

Thanks

Good morning

Unfortunately we have been experiencing issues with this and this is being resolved so I apologise for the delay but this is being worked on as quickly as possible for you from our end.

Thank you.

Kind regards,
Mr Green

So why was I told that all was fixed and all aff commissions have been paid out from september, since I did not get mine, it is clear that this has not happened. so again I will keep this complaint open until the Balance is resolved.
thanks

1Good morning,

Apologies for the delay. I can confirm this is being worked on as quick as possible for you and you may email affili­ate­s@m­rgr­een.com if you have any further questions as they are working on this for you.

Many thanks!

Kind regards,
Mr Green

I still dont understand since the issue was fixed why my commissions were not paid with everyone elses. I am still waiting for the payment, thanks.

Good morning,

Please contact affili­­at­e­s­@m­­rgr­­ee­n.com if you have any questions regarding the funds as they are processing this for you.

Many thanks!

Kind regards,
Mr Green

I have and we keep this open until the funds are paid

I can see the Balance now, all you guys need to do now send the moneys, thanks

Good morning and apologies for the delay,

Can you confirm has this been resolved for you?

Many thanks!

Kind regards,
Mr Green

Hi, this issue is only resolved once you send the moneys to the account, thanks.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.