Coastline Affiliates - Missing affiliate commission payments

Since March 2025, Coastline Affiliates has begun deducting commissions from our earnings, referring to it as a “Highroller Adjustment.” To date, the total amount withheld is €12,550.54. Since these deductions started, they have been unresponsive and have refused to provide any explanation, despite the fact that this adjustment is not part of the hybrid deal we originally agreed upon.

Dear partner,

Thank you for raising this issue publicly. We acknowledge your concern regarding the High-Roller Adjustment.

To address this transparently, the Adjustment you are seeing is the direct result of the High-Roller Policy. A player from your account was classified as a High-Roller according to this policy, which is a standard industry clause and is transparently included in our T&Cs.

The full €12,550.54 adjustment data has been recoreded and is fully visible & transparent in your secure affiliate account portal since the initial adjustment in March 2025. These records includes the dates, the adjustment description and the specific High-Roller Player ID for you to review at your end.

Please note that the High-Roller Policy does not affect the commission generated through other players. The adjustment is applied only to the earnings from that single high-roller player and is never applied to the revenue generated by your other customers.

We encourage you to go through our T&Cs regarding the High-Roller Policy. We remain at your disposal for any questions that might arise or for any additional explanation of your statements and the policy details through our official email info@c­oas­tli­nea­ffi­lia­tes.com.

Best regards,
Coastline Affiliates

Dear @VmgFinance,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Partner,
Thank you for your reply.

After reviewing the matter, we could not find any record that you informed us of the policy changes made since our agreement. In particular, our agreement was entered into in 2023, while this addition appears to be listed as an update in June 2024 — such small details make a big difference. We would greatly appreciate it if you could confirm when and where we were notified of these changes regarding your policy towards high rollers.

We also find it unfortunate that communication from your side ceased following this issue. It would have been preferable to resolve this matter internally rather than publicly.

Thank you in advance.

Dear partner,

Thank you for your follow-up. We fully acknowledge your concerns regarding the notification process and the application of the High Roller Policy to your account.

We want to assure you that the foundation of our partnership is built on clear, accessible documentation.
Our Terms & Conditions are publicly visible 24/7 on our official site, and the High Roller Policy is included as a core provision within this Agreement. Maintaining compliance with these terms is a shared obligation of our partnership.

We confirm that all actions taken have been strictly in line with this Policy. All relevant data regarding the adjustment is fully visible and transparent in your secure affiliate account portal. It is our commitment to provide you with complete visibility into this data.

To ensure you have absolute clarity on this matter, our dedicated Affiliate Relations team will be reaching out to your official email address immediately to provide a full, detailed overview of the player's data and a personal walkthrough of the High Roller mechanism and its application.

We thank you for your time in raising this issue. Please always feel free to reach out to us directly should you require any further assistance or clarification.

Best regards,
Coastline Affiliates

Dear @VmgFinance,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Partner,

Thank you for your message.
While we appreciate your clarification, we must respectfully emphasize that simply publishing Terms & Conditions on your website cannot be considered sufficient notice in a contractual relationship. When new provisions are introduced that materially affect the cooperation between our companies, it is essential that explicit consent is obtained from each partner. Otherwise, terms could be unilaterally updated and enforced without the knowledge of the contracting party, which undermines the very foundation of trust in such agreements.

We therefore kindly request that you provide a clear record of when and how our company’s consent was obtained regarding the High Roller Policy. To our knowledge, we have not been informed of or agreed to this addition at any stage. Without such confirmation, we cannot recognize the retroactive enforcement of these changes.
We remain committed to resolving this matter fairly and transparently, but it requires mutual respect for contractual obligations and proper notification of changes.
We look forward to your clarification.

Dear partner,

Thank you for your latest message. We acknowledge your concern regarding the High-Roller Policy and the impression that it may have been added unilaterally.

We would like to clarify that the High-Roller Policy has been a core provision of our T&Cs since the start of our partnership. The High-Roller adjustments applied to your account are based on these original T&Cs, which you agreed to when registering. There has been no retroactive change or new addition applied to your earnings.

Our goal has always been to operate fairly and transparently, with full visibility into any adjustments applied. To maintain this absolute commitment, all relevant data regarding the High-Roller adjustment, including dates, descriptions, and player IDs, has been fully visible and transparent in your secure affiliate portal since the adjustment was made (March 2025).

We remain at your disposal for any questions or additional explanations through our official channels and are happy to provide a detailed walkthrough whenever needed.

Best regards,
Coastline Affiliates

Dear @VmgFinance,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Partner,

Thank you for your response.
We must respectfully reiterate that we do not believe the High-Roller Policy was included in the Terms & Conditions we confirmed at the time of entering into our cooperation. If you maintain otherwise, we kindly ask you to provide clear documentation that demonstrates the policy was indeed part of the T&Cs we originally agreed to.
Without such evidence, it remains our position that this policy was not part of the agreement we consented to at the outset.

Dear @VmgFinances,

We have been informed by the CoastlineAffiliates that the needed evidence has been shared with you. Our team has been cc'd to the email in question as well.

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Partner,

Thank you for providing the documentation. We acknowledge the proof that the High-Roller Policy was included in the Terms & Conditions at the time of our registration, and we therefore consider this case closed.

That said, we do find it unfortunate that the matter could not have been resolved privately between us before external parties became involved. We trust that in future situations, communication can remain internal to avoid unnecessary escalation.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.