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Grande Vegas Affiliates - No reply to emails and no payment!

RESOLVED
darkhorse Australian Capital Territory Message
posted on May 27, 2017

Hello Ask Gamblers Staff Members,

I hope my email finds you all doing well today?

I'm hoping that you can give me a helping hand with Grande Vegas Casino. I really don't know who to turn to anymore.

I have not yet been paid my April 2017 commission and it is only a very small amount of $28.16.

I am also very worried that I will also not be paid any other commissions due to the fact that this 'Technical Error' will never be fixed from RTG's side.

I have sent out several emails to Tony my Affiliate Manager and he told me that there was a 'Technical Problem' when they tried to make out the payment to my player account. This was on the 12th of May. Since then, I have sent out several emails to him with no response and no payment.

Every time I have a live chat with their operators, they just keep telling me that my problem is being sorted out at the moment and has been escalated but nothing at all has been done. Every week passes and I still have no answer from anyone at Grande Vegas Casino.

The email address that I have been sending my messages to for affiliates is:

grande­veg­asa­ffi­lia­tes­@sw­ift­ass­ist­anc­e.com (for Tony my affiliate manager)

Thank you very much for all of your help and kindness!

P.S. I will send you some more information very soon.

Have a great day!

Sincerely,

Eissa

posted on May 29, 2017

Dear Eissa,

We sincerely apologize for the delay in paying your commission!

Our software provider could now resolve the technical issue and you have been paid accordingly.

Kindest Regards,
Grande Vegas Affiliates

posted on May 29, 2017

Hello Grande Vegas Affiliates,

Thank you very much for your help and kindness! It is very much appreciated.

I have now received my funds and the technical issue has been fully resolved :-)

Thank you very much again for all of the assistance that you have provided me with.

Also, thank you very kindly AskGamblers staff :-)

This complaint can now be closed.

Have a very good day!

Sincerely,

Eissa

AskGamblers
posted on May 30, 2017

AskGamblers Complaints Team is happy to know both parties involved into this dispute reached to a satisfactory resolution and the case is being officially closed now. 


Thank you all for your cooperation. 

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