Thunder Partners - Don't receive my commissions

I am writing to request urgent assistance regarding two pressing issues.

Communication: My assigned Affiliate Manager, Igor, has been consistently ignoring my attempts to contact them for a considerable time. This lack of response is hindering my account management.

Pending Commission: I have an outstanding commission of €317.87 that is long overdue. I have not received any information regarding its status or payment timeline.

I need an immediate update on the €317.87 payment and a designated point of contact for future support.

I expect a response within 48 hours.

Sincerely,

Dear Thunder Partners,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.