The 31st of July I signed an agreement with Livepartners for 60 CPA + 40% RS Hybrid deal which applied from the 1st of December 2021 to the 30th of November 2022 it was a retroactive deal.
During the 1st of December 2021 and the 31 of October 2022, Livepartners has only payed:
2626.84 Euros
But the 40% of RS during this time has been 21747,49 Euros
That leaves an unpaid difference of 19120,65 Euros
The agreement stated that I had to send new FTD over the next months to demonstrate that we had traction, and we did. We invest and brought traffic and FTD.
Now Livepartners says that the players brought are not Mexican and hence they will not pay. This was never a requirement, in fact all sites listed on the contract have Chilean extension (.cl) and Peru extension (.com.pe) as TLD, so this makes no sense, that they brought this up.
I tried talking to them, but they are not willing to move from their position.
I have the contract and backup of all conversations with the manager via Skype Chat.
I had no interest in bringing this up here, but they leave no choice.
Dear LUCHOPAS
Hope this finds you well.
We have discussed the case with the account managers that you have been speaking with, who have been thoroughly explaining to you every step of the way.
They have spoken to you regarding the traffic that you stopped bringing to the platform and also that they were not able to reinstate the contract if there was not quality traffic brought to the site.
For a couple of months there was not traffic brought to the site and after some time you stated that you brought some registrations from Chile and Peru.
You were told that for SEGOB Mexican regulations we cannot accept traffic from other countries besides Mexico "Only Mexican Traffic" . This was made very clear, as we cannot risk our licence.
You were told that the comission would get paid as regular contract statements (which we did pay) and we were not going to give you the same deal for traffic that does not belong to Mexico.
I hope this clarifies the issue again.
Thank you
AskGamblers
Dear @Luchopas,
Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.
Thank you for your cooperation.
Thanks for reply,
Let me clarify a few things:
1) The fact that "Mexican players" were requested as part of the agreement was advised in October 2022, almost 3 months later we signed the deal, and we invested resources to bring traffic and FTD, and now this is not valid?
2) More further, if Mexican players were requested as a "must" for the deal to work, why wasn't this requested in the contract? Is impossible we could ever comply with that because we don't and never had brought any Mexican traffic to you.
3) The contract states the sites that were involved in the agreement, and none of them are Mexican, so why was this signed then?
4) I have been a customer of Livepartners since 2014, and all our traffic, sites, FTD, and registrations have been 99% not Mexican, in fact they are from Chile, so this is no new information for you.
We signed an agreement under certain conditions, and those conditions were met. We cannot be responsible, for what you agreed and signed. We don't want gifts or special treatment, just what we agreed on.
Dear LUCHOPAS
When you contacted the manager for the Mexican market it refers that the geo traffic you will send is Mexican traffic.
The manager did his job helping you solving the issue with your commissions and advised you that to reactivate your account you should send traffic for Mexico, that way he could help you to reactivate the account and see if there was a way to run a retroactive on the commission depending on the Mexican traffic you would bring to the platform in the period of two months.
When the affiliate manager spoke to you regarding traffic not showing up he advised that he was not able to see traffic for Mexico on the platform and that is why he was not able to verify the traffic.
We don't stop any affiliate from using their URL's as long as they bring the correct traffic to the platform.
NetBet Mexico is running under all legal licenses and the SEGOB license allows us to work with the .com.mx domain only for Mexican players, this way we can pay earnings in the currency that belongs to the country and this is very important for us.
The low traffic you sent was not showing in the Mexican market system because those players are not able to verify their account or receive any payments regarding their earnings because they are outside of the country and we are not able to pay in other currencies besides MXN mexican peso.
If you had a prior arrangement with the other affiliate manager it's a totally different negotiation and that is why those contracts are not current any more.
If you know that 99% of your traffic is not Mexican you should know that the traffic was not valid for the country affiliate manager that you looked for.
The agreement was signed with the condition to bring traffic for Mexico which was not accomplished.
Your traffic belongs to a market that legally NetBet Mexico is not able to accept.
Thanks
Thanks for your reply:
Will respond item by item:
1) When you contacted the manager for the Mexican market it refers that the geo traffic you will send is Mexican traffic.
Response: This is inaccurate; I did not contact a Manager or any manager from livepartners for the Mexican market or any market. The manager itself was assigned to our account, I did not choose managers, they were assigned to us.
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2) The manager did his job helping you solving the issue with your commissions and advised you that to reactivate your account you should send traffic for Mexico, that way he could help you to reactivate the account and see if there was a way to run a retroactive on the commission depending on the Mexican traffic you would bring to the platform in the period of two months.
Response: This is incorrect, the fact that Mexican traffic was required to have this contract be active, was advised 2 or 3 months AFTER the contract was signed. Before, this was never mentioned, requested, or demanded. All conversations are recorded on Skype, timeframe are very important in this discussion.
More further, the “retroactive deal” was ensured which is why we signed the contract with the date of December 2021. The phrase “.. and see if there was a way…” is not correct, we established a way, and both parts signed the agreement.
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3) When the affiliate manager spoke to you regarding traffic not showing up he advised that he was not able to see traffic for Mexico on the platform and that is why he was not able to verify the traffic.
Response: That is correct, but this was 2 or 3 months after signing the contract. Before signing this was never mentioned or written in the contract. As an additional record, this never has been mentioned since I operate with Liveparterns since 2014.
4) We don't stop any affiliate from using their URL's as long as they bring the correct traffic to the platform.NetBet Mexico is running under all legal licenses and the SEGOB license allows us to work with the .com.mx domain only for Mexican players, this way we can pay earnings in the currency that belongs to the country and this is very important for us. The low traffic you sent was not showing in the Mexican market system because those players are not able to verify their account or receive any payments regarding their earnings because they are outside of the country and we are not able to pay in other currencies besides MXN mexican peso.
Response: I understand this perfectly, but this was never advised in the contract or in any conversation. This was advised 2/3 months after the signing.
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5) If you had a prior arrangement with the other affiliate manager it's a totally different negotiation and that is why those contracts are not current anymore.
Response: Of course, I understand contracts, but this contract was signed this year with the current manager.
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6) If you know that 99% of your traffic is not Mexican you should know that the traffic was not valid for the country affiliate manager that you looked for.
Response: As I have stated many times before in this conversation. Only after 2/3 months the contract was signed this was advised for the FIRST TIME. I have been operating with you since 2014 with you never mentioned this, why would we have thought that we were doing something wrong?
I did not look for any affiliate manager, I don’t choose managers inside Liverpartners, we don’t have so much relevance to be able to choose. The manager was assigned to our account, and he should know who his client is, what country he operates, etc…
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7) The agreement was signed with the condition to bring traffic to Mexico which was not accomplished. Your traffic belongs to a market that legally NetBet Mexico is not able to accept.
Response: Once again this condition was stated 2/3 months after the signing of the deal ( more further is not indicated in the contract) You cant change contracts or conditions, this is not how contracts work.
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FINAL WORDS:
We keep in the same loop, what is relevant here is that you as Livepartners establish terms and conditions for affiliates to operate. These terms and conditions are not written in the contracts you handle, and also in this case the manager never advised or enhanced the fact that only this works with Mexican traffic. We on the other side have been operating with you since 2014 bringing 99% of Chilean players, with commissions been paid and operating normally. We agreed on bringing more players, and we both signed a retroactive deal. We did our part.. and now this is not valid to be paid, because you added a new rule 2/3 months after the agreement. We understand this requirement perfectly, and it's Ok, but you can't change rules after signing agreements, this is not how it works. From our point of view with did what we agreed on, and we request our payment, we understand do you did a mistake not communicating these new rules but is not our fault, and it's unfair we don’t get paid for a mistake you did.
Dear LUCHOPAS
Thank you for the points, it seems however that the same information is being repeated and we have already discussed those points when you contacted us.
In conversations on Skype before October there is discusssion about this issue and it is made clear that if the traffic is from Chile, it will not be accepted.
Your affiliation kept showing traffic for countries outside on Mexico, and the account manager was very emphatic that your affiliation was a Mexico affiliation and that if you were not going to bring any Mexican traffic the affiliation was not going to be reactivated.
The contract was sent with the condition that it was going to be considered the moment that you bring traffic from Mexico. Could you please confirm that? The agreement was going to be reinstated, with the condition that the traffic would be brought from Mexico and not any other countries, like before.
Looking forward to your reply
Hi,
I revised the chat details.
The first time that the manager replied, that there was a problem with traffic was on the 3rd of October, from this date onwards, the issue was stated. But the contract was signed in July, 2 months before.
So the contract was signed under conditions that did not require Mexican players to be valid. But 2 months later this requirement was requested, on the 3rd of October.
So given this and in order to move forward with the discussion, the contract should be valid from the 1st of December 2021 to the 30th of September, when we acknowledged for the first time ever, that Mexican players are requested upon contract to be valid.
Regards
Hello
The agreement to sign the contract to reactivate the account was to bring valid traffic to the account.
The contract was esigned on July 31st and for 3 months you did not bring any traffic.
The manager spoke to you in October regarding this and that is when he noticed that you were not bringing valid traffic to Mexico.
You told the manager that you were trying to bring traffic but it was difficult.
Best Regards
Hello, will comment by point:
1) The agreement to sign the contract to reactivate the account was to bring valid traffic to the account.
Correct!
2)The contract was esigned on July 31st and for 3 months you did not bring any traffic.
False! I did bring traffic and FTD, just enter the Livepartners account and see the stats is written there, come on.
3) The manager spoke to you in October regarding this and that is when he noticed that you were not bringing valid traffic to Mexico.
The manager said in October for the first time ever, that the traffic must be valid Mexican to be valid! 3 months after signing the contract.
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Do you have any proof in the contract signed in July or before this, in any conversation that the manager requested Mexican traffic?
I have proof that the first time that the manager expressed that Mexican traffic was a MUST, was in October. I have attached a screenshot.
Also in the contract is not written, as I have expressed many times.
AskGamblers
Dear Live Partners,
The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements. Please make sure to state all the relevant affiliate terms that you believe have been breached by the partner, if any. Please send required information to support@askgamblers.com directly.
Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.
Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hello LUCHOPAS
What we can do is assign the account to the LATAM management to verify the agreement, deal and honor the traffic you brought this year for the specific country.
Retroactive for old players is unable to be run. And the agreement will be honored since the specific date that was signed.
We will have someone contact you privately.
Thank you
Hi,
At this moment nobody has contacted me privately.
Regards
AskGamblers
Dear Live Partners,
Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
Hello
Kindly note that we are doing our best to resolve this issue, however it seems that it will be resolved after this holiday period.
We are of course aware of it and all the interested persons are looking into it, and trying to find a resolution that will be fair for both parties.
Merry Christmas and thank you.
Hello, at this moment no one has contact me via email, phone or Skype..
Still waiting.
Regards
AskGamblers
This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.
AskGamblers
Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
