Dear Askgamblers,
Rajabets affiliate id - < affiliate ID removed >
We need your help recovering an unpaid commission of $650 from Rajabets casino.
We fulfilled our end of the agreement by delivering high-quality traffic, but the Rajabets has refused to pay. They are currently ignoring our follow-ups and have blocked us on all channels. We have all necessary proof, including agreements, delivery logs, invoices, and communication history.
The total payment due to us was $650, but they deducted the amount without providing any valid reason and informed us that we would receive only $250.
We did not accept this unjustified deduction and asked them to clarify the issue. After that, instead of discussing the matter with us, they blocked us.
After that, we contacted them through another account, and they only gave us the response shown in the screenshot I sent. Since then, they have not replied to any of our messages.
We are ready to accept the payment they offered, but they are still not responding or providing any further information. We simply want to resolve this matter and move forward.
Please help us to solve it.
We would like to clarify that the CPA deductions were not made arbitrarily.
We have detailed screenshots and supporting documentation showing the specific reasons why the CPA payouts for this affiliate partner were deducted. These materials clearly demonstrate the issues identified during our review and provide the basis for the adjustments that were made.
We are prepared to provide the relevant screenshots and supporting evidence to AskGamblers for review so that the matter can be assessed based on the documented facts.
We remain willing to cooperate fully and provide any additional information required to clarify the reasons behind the CPA deductions.
We have detailed screenshots and supporting evidence explaining the reasons for the CPA deductions.
Could you please provide us with the official email address to which we should send the complete evidence and documentation for review?
We are happy to provide all relevant screenshots and supporting materials so that the matter can be reviewed based on the documented facts.
Regards to AskGamblers Team
Hello,
There were a total of 13 FTDs delivered to you in August, for which the agreed payment was $650.
You have provided us with a formal report, but after checking everything from my end, I believe the figures in the report are not accurate. You have also deducted several multi-account cases without providing a clear reason, and failed KYC cases were deducted as well. I would like to understand how a failed KYC case can be excluded from the FTD count.
Based on our records, the total August payment should be $650. However, to resolve this matter smoothly, you can deduct around $150 as a cutoff, and we are willing to settle the August payment at $500.
In addition, we delivered 4 FTDs in September, which amounts to another $200.
Therefore, the total amount we are requesting to settle is:
August: $500
September: $200
Total: $700
We are happy to accept this amount and close the matter. If you can help us settle this payment, I would genuinely appreciate it and be grateful for your support.
As I mentioned in our previous chats, I am currently dealing with significant financial pressure and have also faced several payment-related issues and scams in the past. That is why receiving this payment would mean a lot to me.
I sincerely hope you can help us settle everything at $700 and close this matter on good terms. We value the relationship and would like to continue working together with mutual trust and transparency.
Thank you ❤🤝
AskGamblers
Dear Raja Affiliates,
The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the affiliate. Please make sure to state all the relevant terms that you believe have been breached by the affiliate, if any. Please send required information to support@askgamblers.com directly.
Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.
Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.
Thanks in advance for your cooperation.
Dear AskGamblers Team,
Thank you for your message.
We have sent the requested detailed explanation and supporting evidence to the email address provided by your team.
The documentation includes the relevant screenshots, affiliate/payment records, and the information supporting the reasons for the CPA deductions. The deductions were based on the results of our internal review and were not made arbitrarily.
We have also provided the relevant details regarding the accounts/FTDs in question and the reasons why certain conversions were excluded from the payable CPA calculation.
For confidentiality and to avoid exposing sensitive information publicly, we have provided the complete evidence directly to your support team by email, as requested.
We kindly ask you to review the submitted documentation and the supporting evidence when assessing this complaint.
We remain fully cooperative and are available to provide any additional information or clarification you may require.
Thank you for your assistance.
Regards,
Raja Affiliates Team
The detailed report you shared shows formal multiple accounts and some failed KYC cases that have been excluded from the CPA payout.
You have given us two options:
1- Accept the $250 payment.
2 - Thanks for your partnership.
Honestly, this is not the way we expected our partnership to be handled. If we want to build a strong and long-term business relationship, small and unclear deductions should be avoided, as they can create unnecessary misunderstandings and discourage further business.
However, if you have decided not to continue working with us, we are willing to accept the $250 payment for August and the $200 payment for September, for a total of $450.
As you already mentioned that $450 can be processed, please release that amount so we can resolve and close this matter smoothly.
We value our partnership and would prefer to settle this professionally and move forward on good terms.
Dear Raja affiliate,
I have already sent the crypto address to your official email for processing the payment.
Kindly process the payment and resolve this matter as soon as possible. I would really appreciate your cooperation.
Dear AskGamblers Team,
Thank you for reviewing the evidence and confirming your findings regarding the 17 players.
The CPA deductions were made following a review by our Risk & Fraud Team. All 17 referred players were identified as multi-accounts. Based on these findings, the players did not qualify for CPA commission.
According to the applicable Raja Affiliates Terms and Conditions, CPA players are subject to a detailed examination by the Risk & Fraud Team after their first deposit. The terms expressly provide that the Raja Affiliates program has the right to suspend, cancel, or decline income from existing CPA deals based on the Risk & Fraud Team's report.
The CPA terms also state that the affiliate program reserves the right not to pay a partner in cases where low-quality traffic is detected, including fraud, multi-accounting, spam, circuit traffic, and Rajabets brand-name advertising.
Therefore, the CPA amounts relating to these 17 players were deducted in accordance with our Terms and Conditions, following the Risk & Fraud Team's review and identification of the players as multi-accounts. The deductions were made based on the applicable contractual terms and the findings of the review, and were not arbitrary.
Our Terms and Conditions are publicly available here:
https://rajaaffiliates.com/terms-and-conditions/
The applicable CPA provisions are set out under the "CPA Deals" section of the Terms and Conditions.
We have provided the supporting evidence regarding the Risk & Fraud findings for all 17 players. We appreciate AskGamblers' review of the evidence and your confirmation that the actions taken are supported by the findings.
We trust that this explains the case, the reason for the CPA deductions, and the Terms and Conditions under which we acted.
Thank you for your cooperation.
Kind regards,
Raja Affiliates Team
The report showing the 8 FTDs rejected due to multiple accounts and failed KYC.
Your confirmation that the remaining 5 FTDs were payable for August.
Changing the position after providing these confirmations creates a very negative impression and makes it difficult to maintain trust in the partnership. We believe business matters should be handled based on clear communication, transparency, and previously agreed terms.
Also, this is not the right way to handle a business partnership. We are your partners, not your enemies, and I genuinely don’t understand why your position is changing over such a small payment.
We have all the relevant proof and documentation, including:
1 - The chat where you requested us to accept the $250 payment.
2 - The report showing the 8 FTDs rejected due to multiple accounts and failed KYC.
3 - Your confirmation that the remaining 5 FTDs were payable.
Also, for September, there are 4 FTDs. However, you have not shared the September report with us yet.
I kindly request you to please share the complete September report as soon as possible so we can review and confirm the details from our end.
We value our partnership and believe that both sides should communicate honestly and honor what has already been agreed. Changing your words at this stage is creating a very bad impression and affecting the trust between us.
I sincerely request you to please reconsider the situation and handle this matter professionally.
After providing the final settlement offer, hiding or removing the settlement proof is not the right way to handle a business relationship.
This is creating a very bad impression in the market. Deleting chat history and taking actions like this can seriously affect the trust of your partners. Anyone who sees such conversations may hesitate to promote your business or continue working with your brand in the future.
This kind of approach can negatively impact your brand’s reputation and future partnerships. I sincerely hope you will reconsider the situation, acknowledge the mistake, and approve the agreed settlement of $250 for August and $200 for September.
We value our partnership and would prefer to resolve this matter professionally and maintain a positive relationship going forward.
AskGamblers
Dear all,
Following a careful review and consideration of all the information, details, and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raja Affiliates management acted in accordance with their Terms and Conditions.
Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed.
