iGaming Partners - Declined Payment of Igaming Partner

Hello,

I have promoted two brands of igaming partner, casino extra and lucky31 from 2019, but I didn't get paid until now, total commission: 1338 Euro. Last month, I contact the previous AM, it seems they are not on job, then I contact sales@­iga­min­gpa­rtn­ers.com to pay my commission, he asked me to send an invoice, and I did it in 7th, April. But they didn't pay yet, and they didn't reply my email either. I hope Askgambler can help me settle this problem.

This complaint has been reopened as per iGaming Partners request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Hi LINYANHUA,

We hope you are doing well.

The Affiliation department had previously gotten in touch with you via Email and Skype numerous times requesting the relevant information from the invoice.The invoice has to have specific information which is required by our Affiliation department.
The invoice was sent without company info, without a total amount outlined, without negative figures etc.)

Moreover if you refer to the emails that you have received from us you can see that we are still unable to pay out the player given that we do not have the accurate information.

To resolve this matter as soon as possible we will ask of you again to send us the relevant information.

From our end we aim to resolve these queries as soon as possible.

Please discuss this directly with the relevant team so they can assist you further.

Thank you,
Matt
Customer Support Management

Hello，I have sent the required invoice to the AM, he said he passed it to your team. He got a leave on these days, so I'm waiting for his reply.

Hi LINYANHUA,

Thanks for getting back in touch with us.

We have checked with the affiliation department, and we have confirmed that at this moment in time we are awaiting the invoices with the full information required to process the payments.

Please refer to the most recent email sent to you from Mr.Wilson, which outlines the missing remaining information.
Once we have the above information, the payment will be processed instantly from our end.

From what we can understand, we can see that you are in communication with the team for the payments to be processed.

Thank you,

Matt
Customer Support Management

Dear @LinYanhua,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.