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PlayFrank Affiliates - Declined Payment

RESOLVED
posted on April 16, 2022

Hello,

I have promoted Playfrank casino from 2019, but I didn't get paid until now, total commission: 542 Euro. Last month, I contact the AM to pay my commission, he asked me to send an invoice, and I did it on 7th, April. But they didn't pay yet, the AM(victoria) didn't respond my skype, then I sent an email to hello@­fra­nka­ffi­lia­tes.com, and they didn't give me response either. I hope Askgambler can help me settle this problem.

posted on April 21, 2022

Hello, the AM contacted me, can you extend some time for us to deal with payment?

AskGamblers
posted on April 29, 2022

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

posted on May 3, 2022

extend time

posted on May 3, 2022

Dear Askgamblers,

We regret that we received the complaint about not paying an Affiliate Commission. Especially as we’re known for our fast payments to our appreciated affiliates.

In this case we contacted LinYanhua in 2019 to send in KYC documents. June 2021 we contacted Lin several times, because there was an open Affiliate Commission ready to be paid in his account.

March this year we received the first reply from Lin and we were in contact to pay the Commission. Because of National Holidays and a few days off there was no reply for a few days and during this time the complaint was made.

We of course will pay the Affiliate Commission, but we first need to verify the account and the affiliate, known as our KYC procedure. When this procedure is done and we receive the correct documents, we will make sure the payment to our affiliate LinYanhua will be done.

Thanks for the cooperation and we hope to see this complaint as resolved as soon as possible.

Best regards,

Team PlayFrank Affiliates

AskGamblers
posted on May 5, 2022

Dear @LinYanhua,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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