We are affiliates promoting Deckmedia brands (including SlotoCash), and we are having serious problems with unpaid commission and unexplained changes inside our affiliate account. We believe Deckmedia is acting unfairly and we would like AskGamblers to help us get a clear answer and, if possible, a resolution.
What we earned and what we saw in our account
For October 2025, our affiliate stats showed:
Confirmed monthly earnings: 4,483.17
This amount was also shown as our Payable Balance
On 2 November 2025, we asked Deckmedia if they could pay October early because we were in financial hardship. They replied that there was a “bug” with their invoicing system, so payments could not be processed yet.
On 4 November 2025, the problem seemed to be fixed. In the Balance Transactions section, we saw this line:
“Confirmed monthly earnings for 2025-10 – 4,483.17”
Our Payable Balance was also 4,483.17 at that time. So at that point, October earnings were clearly confirmed and marked as payable.
There was no mention of any issue with our traffic, no problem player, and no chargebacks.
What happened afterwards
After this:
The October 2025 payout line disappeared from the Payouts section.
Instead, we saw a line called “Nov 2025 – Pending” with an amount that matched our October commission (after currency conversion), but it was not paid.
On 14 November 2025, a new line appeared in our November Daily Rev Share report:
“Refund: 9,546.05”
NET: –9,546.05
Earnings: a large negative amount
This is in a month where our player made no deposits at all. So this 9,546.05 refund came completely out of nowhere from our point of view and turned November into a big negative month.
We then wrote to Deckmedia to ask what this 9,546.05 refund is and why it appeared on 14 November.
Deckmedia’s explanation
On 15 November 2025, Deckmedia sent us an email saying:
There is one player in our account
This player is “threatening the casino with chargebacks for previous months’ deposits”
Because of this, Deckmedia says they cannot release any affiliate earnings “at this time”
They referred to “earnings that were made on deposits from potential future chargebacks”
Important points:
They spoke about “threatening chargebacks” and “potential future chargebacks”.
They did NOT say that any chargeback has actually been processed.
They did not clearly say that the 9,546.05 “refund” is an actual chargeback, or show any breakdown or proof.
Also:
This player has been playing at SlotoCash for around 12 years with no previous chargebacks on their history (as far as we have ever been told or seen).
The first time Deckmedia mentioned this player threatening chargebacks was after we asked them what the 9,546.05 refund was.
So, from our side, the situation looks like this:
Our October commission (4,483.17) was confirmed and marked as payable.
The October payout line disappeared and was moved under “Nov 2025 – Pending”.
A 9,546.05 “refund” suddenly appeared in our stats on 14 November in a month with no deposits.
Only after we questioned that refund did Deckmedia mention a player threatening chargebacks.
They are now using this threat – not a confirmed chargeback – as the reason to withhold all of our commission, including the October earnings that were already confirmed and due.
Why we feel this is unfair
We understand that real chargebacks are a risk in this industry, and that if a chargeback actually happens, the commission on those deposits can be removed.
However:
Deckmedia has spoken only about a threat and “potential future chargebacks”, not a confirmed chargeback.
They have never clearly confirmed to us that the 9,546.05 refund is from a processed chargeback, and they have not given us a breakdown of that amount.
Despite this, our stats show a huge negative “refund”, and our entire October commission (4,483.17), which was already confirmed, is being held back.
We believe:
They should not be withholding all of our confirmed October commission based only on a threat of future chargebacks.
If there really is a chargeback, they should show proof and only adjust the specific amount related to that chargeback, not freeze everything.
What we are asking AskGamblers for
We are asking AskGamblers to please:
Contact Deckmedia and ask them to clearly explain what the 9,546.05 “refund” is, and whether any real chargebacks have actually been processed (with dates and amounts).
Ask why our confirmed October 2025 commission (4,483.17), which was marked as payable on 4 November, is being withheld completely.
Help us get our October commission paid, if there is no real, documented chargeback that justifies holding the full amount.
We are happy to provide all screenshots and emails to support this complaint. We have:
Screenshots showing October earnings confirmed and payable
Screenshots showing October disappearing from payouts and moving to “Nov 2025 – Pending”
Screenshots showing the 9,546.05 refund in the November stats
The email from 15 November about the player “threatening” chargebacks
Thank you for your time and for looking into this.
FORMAL DEMAND FOR PAYMENT
Date: November 17, 2025
To: Deckmedia Affiliate Program Management
Affiliate ID: ***
Re: Breach of Affiliate Agreement – Demand for Immediate Payment of October 2025 Commission
SUMMARY OF DEMAND
I am writing to formally demand immediate payment of my confirmed October 2025 commission in the amount of $4,483.17 USD, which was due no later than November 15, 2025, per Section 4.4 of our Affiliate Agreement.
Your failure to pay this confirmed commission, combined with the retroactive insertion of an unexplained "refund" and reliance on a mere threat of chargebacks (not actual chargebacks), constitutes a material breach of our Affiliate Agreement.
CHRONOLOGY OF EVENTS
November 4, 2025:
My October 2025 earnings were confirmed as payable in my account
Balance Transactions showed: "RevenueShareEarnings – SlotoCash – Confirmed monthly earnings for 2025-10 – 4,483.17"
Payable Balance displayed: $4,483.17
November 9, 2025:
Your representative responded to my inquiry on AffiliateGuardDog
No mention was made of any chargeback, player dispute, or threat
You stated payment would be made by the 15th of the month per your standard terms
November 14, 2025:
A "refund" of $9,546.05 suddenly appeared in my November 2025 Daily Rev Share statistics
This occurred in a month where my referred players made zero deposits
This "refund" appeared after I raised concerns about non-payment
November 15, 2025:
Only after I questioned the mysterious refund did you send an email claiming a player is "threatening" chargebacks
Your email explicitly refers to "potential future chargebacks" – confirming no actual chargeback has occurred
You failed to make payment by the 15th as required by Section 4.4 of our Agreement
CONTRACTUAL VIOLATIONS
Your actions constitute multiple breaches of our Affiliate Agreement:
1. BREACH OF SECTION 4.4 – FAILURE TO PAY BY THE 15TH
Contract Language:
"We will pay you Advertising Revenue no later than the 15th of every month"
Breach: You failed to pay my October 2025 commission of $4,483.17 by November 15, 2025. This payment was confirmed and invoiced on November 4, 2025.
2. IMPROPER APPLICATION OF SECTION 4.2 – CHARGEBACK DEFINITION
Contract Language:
"A charge-back is defined as un-collectable CC transaction from the CC companies as a result of customer non payment or fraudulent credit card use."
Breach: Your November 15th email confirms that no chargeback has occurred. You refer to a player "threatening" chargebacks and "potential future chargebacks." A threat is not an "un-collectable CC transaction." The Affiliate Agreement does not authorize withholding confirmed commission based on threats or potential future events.
3. VIOLATION OF SECTION 4.3 – PROCESSING PERIOD TIMELINE
Contract Language:
"If a charge back or credit occurs during the fee payment-processing period (12 business days), we reserve the right to deduct the associated fees from the owed Advertising revenues."
Breach: The 12-business-day processing period for October 2025 earnings would have concluded before November 15th. The $9,546.05 "refund" that appeared on November 14th falls outside this processing window and cannot be applied retroactively to earnings that were already confirmed as payable.
4. MISUSE OF "SOLE DISCRETION" UNDER SECTION 1.6
Contract Language:
"Deposits reversed (or credits given) by us, in our sole discretion, to negate fraud, error, Player non satisfaction or through charge-backs."
Breach: Even contractual "sole discretion" clauses must be exercised in good faith and cannot be applied arbitrarily. Your actions demonstrate bad faith:
No chargeback has occurred (only a threat)
The refund appeared only after I complained publicly about non-payment
A player with a 12-year clean history suddenly becomes a "threat" at the exact moment payment is disputed
The timing and amount of the "refund" appear designed to justify withholding my commission
5. BREACH OF GOOD FAITH – SECTION 3.4 MISAPPLICATION
Section 3.4 addresses "traffic not generated in good faith" and fraud. You have not alleged that I generated fraudulent traffic or acted in bad faith. This provision does not authorize withholding legitimate earnings due to a third-party player's alleged threats.
ADDITIONAL CONCERNS
Retroactive Stats Manipulation: The sudden appearance of a $9,546.05 "refund" in November 2025—a month with zero player deposits—only after I raised payment concerns, raises serious questions about the integrity of your reporting system.
Inconsistent Communications: Your November 9th public response made no mention of any payment complications, yet five days later a massive refund appears, followed by an explanation referencing "threats" rather than actual events.
No Negative Carryover Policy: Your affiliate program promotes a "no negative carryover" policy, yet you have created a significant negative balance in November based on activity allegedly from prior months, using this to justify withholding October's confirmed earnings.
DEMAND FOR RESOLUTION
I hereby demand the following:
Immediate payment of my October 2025 commission: $4,483.17 USD
Written explanationwith documentation supporting the $9,546.05 "refund," including:
Specific transaction dates and amounts allegedly subject to chargeback threats
Evidence that actual chargebacks have been filed with credit card companies
Justification for applying this to November statistics when no November deposits occurred
Correction of my account statistics to accurately reflect legitimate player activity
Confirmation that future payments will be made in accordance with Section 4.4 of our Agreement
DEADLINE FOR RESPONSE
I require your complete response and payment no later than November 18, 2025 (24 Hours from the date of this letter).
If this matter is not resolved by that date, I will have no choice but to pursue all available remedies, including:
Filing a formal complaint with the Curaçao gaming authority
Pursuing legal action in accordance with Section 11.1 of our Agreement
Escalating this matter through industry watchdog organizations
Publishing a detailed account of these events to warn other affiliates
I have maintained complete documentation of all communications, account screenshots, and timeline evidence.
GOOD FAITH RESOLUTION
I have been a loyal affiliate and have referred a legitimate player to your casinos and this player has been playing in the casino for almost 13 years without issues.
I understand that actual chargebacks must be deducted when they occur—that is standard industry practice. However, withholding confirmed earnings based on unsubstantiated threats and retroactive stat manipulation is not acceptable.
I am willing to resolve this matter amicably if you:
Pay my October commission immediately
Provide transparent documentation
Commit to honoring the terms of our Agreement going forward
I await your prompt response.
Hi Gamblersorbit & AskGamblers team,
Thank you for the submitted complaint. We acknowledge receipt and will provide an update here as soon as we can.
Kind regards,
DeckMedia
I would appreciate a reply as soon as possible, as I am struggling financially and in sever financial hardship because of this matter. These complaints could have been easily avoided had you communicated properly via email.
I do not wish harm towards your program but I do expect to be paid.
For clarity,
For the month of October the player spent $17,415.73 comission was $4,474.77.
They confirmed the comission payout November 4th.
November 9th they told me my payment would be done on the 15th, this was posted publicly on a forum. No mention of any issues with payments.
November 14th a refund transaction appeared in November stats NOT Octobers of -$9,546.05 and the negative comission from that was -$2,863.82.
Even if this was the charge back subtract -$2,863.82 from $4,474.77 leaves a comission balance still owed to me of $1610.95 that they should have released at the least.
It is very suspicious that this refund appeared 1 day before they should have released my comission. They had released everyone elses comission the week prior.
But bear in mind they have placed the refund on Novembers Stats not my october comission. There for the full amount of comission should have been released.
This matter has now been resolved. Commission has been paid in full.
Hi GamblersOrbit,
Thank you for the update. We’re glad the matter has been resolved and the payment has been received. We appreciate AskGamblers’ assistance and kindly request that the complaint be marked as Resolved.
Kind regards,
DeckMedia
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
