Dear all,
Thank you for your patience. The matter is that, when registering in the affiliate program, partners agree to the Terms and Conditions.
According to these rules, traffic may be considered fraudulent if more than 70% of players make only the minimum deposit. In such cases, payments may be declined.
In the cohort in question, a significant portion of players made only the minimum deposit and showed no further activity on the product, which may indicate incentivized or low-quality traffic. According to the affiliate program's Terms and Conditions, such traffic is not eligible for payment.
Despite this, we proposed a compromise solution in good faith:
Payment for 20 FTDs has been processed
The remaining 16 FTDs would be placed on hold for additional verification and observation of player activity.
This proposal has been communicated to Chris multiple times.
Unfortunately, we must also address the tone and conduct of communication from the partner's side. In several instances, the messages contained threats, intimidation, and attempts to pressure our team by mentioning the disclosure of personal data in order to obtain both sensitive player information and full payment for traffic that violates the affiliate program rules.
Additionally, the partner has repeatedly disrupted the work of our team by sending numerous spam messages, threats, profanity, and insults toward employees of StarCrown Partners. In one instance, one of our employees was even threatened with being framed with illegal substances and reported to the police, which is documented in screenshots attached to the correspondence.
Best Regards,
StarCrown Partners
