Casiworx Partners - refuses to payout commission and lack of communication

Hi

Just want to share my experience with Casiworx Partners - they operate several brands such as RockstarWin, SlotoRush etc listed with major affiliates.

Its been almost a year since I am waiting to be paid my commission, during this time I've spoken to 3+ different managers and every chat went the same way; they apologized for delay, requested invoices, and then just empty promises/silence. At this point I believe they are okay with paying big affiliates and couldn't care less about the regular fishes (even though they reached out to me in the first place).

This is all written just for a fellow affiliates that are looking for new partners to work with/consider joining Casiworx Partners. My personal recommendation would be to stay away.

Dear @allgemcasinos,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hi!

The pending amount that is currently unpaid is 3,210.75 EUR for a period May 2025 up to November 2025 inclusive.

Dear Casiworx Partners,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

This complaint has been reopened as per Casiworx Partners request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear AllGemCasinos,

First and foremost, we sincerely apologize for the unacceptable delay in processing your commission and for the lack of clear and consistent communication from our side. We fully understand your frustration, especially considering how long this matter remained unresolved.

We can confirm that the full outstanding commission of €3,210.75 has now been paid. Following our direct communication with you, we understand that there are no further outstanding claims.

We take full responsibility for the way this case was handled. This experience does not reflect the standard of service we aim to provide to our partners, regardless of their size or performance. We are reviewing our internal payment and communication processes to prevent similar situations from happening again.

Please confirm receipt of the payment here so that AskGamblers can mark the complaint as resolved.

Once again, we sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve the matter.

Best regards,
Casiworx Partners Team

Hi. I confirm that the outstanding amount has been fully paid last week. This can be marked as resolved now.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.