CasinoWilds Affiliates - Not paying commission

First I have been told that payment will be issued on the 19th of July. Then I've been told that there is a lock on the payments. Then I've been told that the director has to approve the payments and that he has something with his wife and has a day off. Next thing was that all decision makers are on vacation and no payments will be processed until their return. On the 26th I've been told that a new person starting for them will process the payments same day. And yet nothing has been paid. After that I've sent another 4 emails trying to get it resolved, but all four have been ignored. I tried to resolve it without making it public and gave them several opportunities to reply.

I am happy to provide email communication to confirm the claims.

Could you please assist with the issue?

Thanks a lot

Dear @lisis, 

Please make sure to update your complaint accordingly and clarify the total amount of the disputed commission/s. 

Thanks for cooperating the AskGamblers Complaints Team.

Thanks for getting back. The total outstanding payment for June and July is € 548.70

June - 397.56€
July - 151.14€

Hi guys,

did you manage to get any feedback from casinowilds by any chance? How do you usually handle this kind of issues?

Thanks,

Sisi

Dear @lisis, 

The AskGamblers Complaint Service is a turn-based process. Each side involved into the complaint process has 96 hours on its disposal to respond to the complaint. Of course, both sides as well as AskGamblers Complaints Team could respond to the complaint at any given time regardless of the current turn order. However, the clock time is being reset only after the side, whose turn to respond has done that. Each time when a response is being posted, the other side and the complaints team are notified automatically by email generated by our complaints system. The final stage of the complaint process is taking a decision regarding a given case and it is based on all the information and evidence presented during the complaints process. The final decision regarding any complaint case is being taken by AskGamblers complaints managers by consensus to avoid any personal biases.

You may find more information about the AskGamblers Complaints Service in our Knowledge Base.