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Betsedge Affiliates - Trying to convince me they never transferred hundreds of players to their new affiliate system

UNRESOLVED
posted on June 18, 2020

Hello,
I started cooperation with BetsEdge affiliate on Dec 19 - it is some Direx NV brand, the affiliate program was operated via Direx NV as well. I provided them good exposure on my websites and generated few hundreds of registrations here. They changed the affiliate system to Netrefer about 3 months ago and my players have not moved to a new affiliate system. What can I do, anybody can help? I invested a lot of money to provide good places on websites, some CPC traffic, emailing, etc. Affiliate manager, Chris told me that they haven't access to the database of players - of course, those players still exist. Chat with proof below, on attachments

posted on June 24, 2020

Hey Anakinsss,

thank your for bringing this to my attention!

I double checked the situation with my colleagues and of course Chris, who you had the screenshotted conversation with.

Our site www.betsedge.com recently changed owners. With this change came new staff, new design, the change to Netrefer and also a reset database.

In one of your provided screenshots Chris already explained, that the players you are referring to, are not in our ownership. This is still the case as the reset database was part of the change of ownership of www.betsedge.com

We'd love to help you further in this case regarding the "old players" but at this point there is nothing we can do. To quote Chris from your screenshots: "It's really out of our hands".

That being said, we would be more than happy to start a cooperation with you in the future and I am certain that it would be of mutual benefit.

Have a wonderful week Anakinsss and happy Midsummer.

Cheers,

Andy

posted on June 25, 2020

Hey,
You didn't reset any database of players - I always create a test account to check my tracking link, and as I see I can make a deposit and play without any problem. I am receiving promotional offers from you as well. I don't care in your personal deals with "old owner" - maybe you had this type of deal, maybe you just stole my affiliate traffic or maybe "old owner" even not exist. I know one thing - I had a few hundreds of players here and quite good earnings, and now I have 0. I lost lot of money for exposure and paid ppc traffic and you even don't have any intention to pay reparation for failure affiliate rules.
I can't find any rule in your T&C "we can confiscate players of affiliate for no reason"

posted on June 29, 2020

Hey Anakinsss,

thank you for your reply to this matter.

I am sorry about the situation. The contract and cooperation you agreed on though was with the previous company owning the brand betsedge.com

At this point I'd have to advise you to contact the previous partner you worked with.

I hope you'd consider cooperating with us in the future and wish you a wonderful week ahead.

Cheers,

posted on July 2, 2020

Unbelievable! You are not sorry about the situation. You have no intention to pay for players. The agreement was simple - I will bring players to Betsedge and you will pay lifetime 50% NGR (proof in attachment). You broken affiliate T&C rules! The company is responsible for clarifying everything. I just check company details - Betsedge is owned by the same company from the beginning. Everybody knows (you too), that is impossible to check Curacao company owners. And now you even don't deny that you haven't got access to database of players - of course, you have. I am not interested in cooperation with scammers, give yourself away with this corporation slang.

AskGamblers
posted on July 2, 2020

Due to technical problems, we have attached a screenshot on behalf of the submitter.   

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