Betcart Partners - Unable to login to my affiliate account simply vanished, problem not solved after months

Earlier this year, Betcart changed their software from http:/­/af­fil­iat­es.b­et­car­t.c­om/­log­in.asp to http:/­/af­fil­iat­es.b­et­car­tpa­rtn­ers.co­m/l­ogi­n.asp
Unfortunately, with that, also my login stopped working, it seems like my account has totally disappeared. The password reminder function on the new site also doesn't find my user name.
I contacted Betcart in order to find out what's wrong, they claimed to have technical problems and promised several times, the new system would soon be working. Last email from them was June 21st, since then they've been ignoring me and the issue. I cannot accept this, I want to check my statistics which I have a right to, of course, in order to see whether or not there's still revenue coming.

Dear Dirk,

We’re sorry that you’ve had these issues whilst we go through our integration. We aim to keep all our affiliates updated via constant contact. It has taken longer than we would have liked to finish this implementation, hence you've not been able to login with the same password.

Please contact me directly so that I will gather all the information that you need, contact me at [email protected]. Please also note that the email changed to affili­ate­s@b­etc­art­par­tne­rs.com as reported on the site. I aim to sort this issue for you this week.
I hope to hear from you soon, again apologies for any inconvenience caused during this implementation.

Best,
Natalie

Good to see that publicity works! My email to Natalie is out.

Thank you Dirk,

Received and replied! :)

We're always active and available on various channels for our Affiliates. Let's get this sorted.

Thank you
Natalie

Dear @dirk20, 

Please let us know if the issue could now be considered as resolved. 

Thank you for your cooperation. 

I'm afraid, it's far from being solved. I still don't have access to my affiliate account. Betcart said that this wouldn't be the case before end of September. So, even when they manage to do it this time, then I will have been without access for about 6 months, since April as the migration started.
I haven't received an explanation how this is even possible. Furthermore, Betcart already stated in June that things will soon be sorted out, which was false. Which company does such a migration where affiliates are locked out half a year - doesn't make any sense.

Dear Dirk/Ask Gamblers,

We've had communications with Dirk, where we explained why he does not have access to our program, as well as other affiliates. This is a major technical implementation, and with the new verticals we're adding to increase the value of our product, this has taken longer than initially envisaged, to make sure all works perfectly. In no way Betacartpartners has ceased communication with Affiliates, in fact, we're always available, online and at all major events to meet all our affiliates.

All tracking has been transferred over and we are shortly to send what has been discussed (won’t be posting here for obvious reasons) and with new offering.

Thank you
Natalie

Dear Dirk/Ask Gamblers,

We sent Dirk the requested information, with relative notes and explanations, finally we also sent a proposal on how we can work in the future.

We are looking forward to hearing your feedback, and we will post here for updates.

Thank you

Betcartpartner

Hello,
I've received a spread sheet with data, indeed - but this only shows the numbers until March 2017. This doesn't really help, unfortunately, I'm still missing data for 5 entire months, April till August.
In general, I still don't have any idea why the old running system gets disabled without the new one being ready to launch. That's obviously insane, especially when there's no access for affiliates to their accounts for an entire 6 months.

So, next step, please answer my questions: When will I have access to my affiliate account again and when will I see the affiliate statistics from April through August?
We had been in contact until June about this, that's true, unfortunately, you stopped answering at a certain point ... The whole situation is still way too weird to be true, I cannot even believe that all Betcart affiliates share this problem of being locked out 6 months. My theory is that my account got simply disposed, of course I cannot prove that.

Kind regards,
Dirk

Dear Dirk,

We have also sent you the stats for all the accounts tagged to you since April (please check sheet 2), as well as an explanation on the integration. We've been providing affiliates with data as you have received. Also, we have made you some offers, which I see you failed to mention on here. We sent you all the accounts tagged with your tracking and their history during this time period, which is what you requested, as well as an explanation on their upkeep. You asked to keep lines of communications on here, but obviously your sensitive information cannot be shared, however it's duly noted that only part of the communication gets posted on here.

We feel Betcartpartners has done its utmost to come to a satisfying conclusions to solve your issues, and since the beginning, we've informed affiliates that we will announce when the new program will be live. In the meantime, we are, and have been available, for any clarifications.

Best,

Betcartpartners

So, the stats on sheet 2 are aggregated since April? I don't want this, I like to see individual statistics for every single month, please send them to me.
In general, you're not being honest here. Fact is, I've never once received any data beforehand, not once in 5 months (!!!), so please don't lie here. Furthermore, I cannot remember that I have ever been informed about the shut-down of the old affiliate system or the launch of a new one - I had to find out about this on my own.

The most important questions are unanswered:
- When will I have access to my affiliate account again?
- Why was the old account disabled when the new one wasn't ready for launch yet?
- What the heck are you doing for an entire 5 months and more?

I still don't have any clue what's going on here, no sane person can really claim, it's totally okay to lock affiliates out from their accounts for half a year. Seriously, what is wrong with you!?!?

P. S.: "Also, we have made you some offers, which I see you failed to mention on here." --> < vulgarism removed >, I didn't ask for any "offers" and don't want any, why should it be my duty to report something like this here!? Jesus.

Dear @dirk20,

Please keep in mind that AskGamblers Complaints Team maintains zero tolerance towards verbal aggression or any other kind of behavior which could be considered as offensive. Please refrain from using abusive epithets from now on, otherwise it may result in your current complaint being rejected.

Thank you for your cooperation.

Well, apologies. Describing the word I used as "vulgarism" is a little far-fetched but okay.

By the way, it seems like Betcart have changed their affiliate software AGAIN the recent days or so.
http:/­­/a­f­f­il­­iat­­es.b­­et­­car­­tp­a­r­tn­­ers.co­m/ isn't online anymore after being launched 5 months ago. Now, all of a sudden, they're using http:/­/ww­w.b­etc­art­par­tne­rs.c­om­/login with a different software which also doesn't know my login or my email at the lost password function.

So, it looks a bit like they're simply getting rid of affiliates every half a year in order to cut expenses or whatever, very weird. I haven't experienced something like this before. Not to mention again, I wasn't informed about any new affiliate software launch, also not this time ...

Okay, as everybody can see, Betcart doesn't like to answer or solve the problem. Well, the most important thing for me here was to make their shady business practices public. So, everybody thinking of working with Betcart can see, it's not worth it, you're simply getting screwed.

Though I was wrong above with the new affiliate software being already offline again after half a year (I got confused when this website turned the URL into http:/­--/­a-f­-f-­il-­-ia­t--­es.b­--­et-­-ca­r--­tp-­a-r­-tn­--e­rs.c­o-m/ when copying it), the basic points don't change.

Let me summarize them here:
- My affiliate account with Betcart simply disappeared sometime in April this year. I was never informed about this and had to find out about it on my own, including the new (and different) affiliate login page.
- Surprisingly, my login didn't work on the new page as well as the password reminder function for my specific user name or email address.
- I contacted Betcart, they said they are still in the middle of the migration which will soon be finished. This was always wrong, the conversation went back and forth with absolutely no results whatsoever until June when Betcart stopped communicating from their side (which was falsely represented here).
- Now being September, my affiliate is still vanished and gone forever (as it seems). Betcart cannot explain what they were doing for more than 5 months, other than simply ridiculing me.

Sorry, I couldn't describe it any shorter. Anyway, this entire behaviour is very untrustworthy (or even criminal?) and Betcart isn't willing to change something about this.
Thanks for the publicity.

Hi Dirk,

AskGamblers, thank you for stepping in.

Dirk, the site has been like this for more than two months. What you posted is the admin login for the site, and not the affiliate login, which, again, is not live yet, and yes, it’s still with Income Access.

We feel we have exhausted ways of explaining what we are doing, your data, and what has happened, plus ways to move forward once we’re live.

We don’t appreciate being called criminals, we’ve done everything we could to explain, again and again to you the technical implications of our work, and sending you all the data. Betcartpartners is a reputable company and well appreciated in the industry. Betcartpartners will no longer respond to such accusations, especially after trying very hard to solve the situation.

All the best,

Betcartpartners

I cannot believe this nonsense.
- You did NOT send "all the data" to me, that's insane. I explicitly asked for detailed statistics month-by-month but never received any. The only data I EVER received was a sheet with accumulated revenue in September, not before - and only after I went public with this case.
- You did NOT explain the technical background of why it would be necessary to put affiliate accounts offline for 5+ months, NOR did you ever explain why a running system gets shut-down while the new one isn't accessible yet.
- You trying HARD to solve the situation is the joke of the life-time. You locked out affiliates from their accounts 5 months, nobody else does something like this, obviously. And "we're migrating" is NOT a reasonable explanation for this mess, of course.

You don't wish to respond anymore? Very well, what's the difference between you responding or NOT responding!? Have we moved one single inch since the start of this thread!?

I simply wanted to emphasize and summarize the wrongdoings of Betcart and I think, I succeeded very good. Hope at least some people can get themselves out of trouble reading this.

Dear Betcart Partners,

Please make sure to support the statements your representative here left on September 13th with all the relevant proofs. These proofs you could send to suppor­t@a­skg­amb­ler­s.com directly. 

Thanks for your cooperation. 

Dear AskGamblers,

We've written to you.

Thank you

Betcartpartners

Dear @dirk20,

Please confirm that you agree Betcart Partners to share the requested information and evidence with the AskGamblers Complaints Team so that we could move forward with our investigation.

Thank you.

That's fine for me, you're allowed to see the "evidence".
I just don't get yet, what this would be - since Betcart don't even deny that my affiliate account has been gone for 5+ months and that they cannot give any date when I will have access to it again. Well, we all know that my account was deleted forever, obviously. But even if it appears again all of a sudden in future, we still don't have any explanation whatsoever why it should be acceptable (or even thinkable of) to lock out affiliates for half a year ...

We're liaising via email.

Quote: "We're liaising via email."
--> I've got no idea what this is supposed to mean. I've received no email and Betcart is obviously not able and/or interested in solving the problems. Until now, I don't have my affiliate account back, also I've never received any monthly statistics since May.

Betcart clearly thinks they can somehow manage to trick the audience in this thread that they are reliable or take care.
Forget about this, don't allow to be deceived by Betcart and their nonsense posts here. NOTHING has changed or happened for FIVE months.

Dear @dirk20,

Please keep in mind that AskGamblers Complaints Team requested additional evidence and information from the Betcart Partners team due to that fact we considered the information and proofs they presented so far as not justified enough.

Hi,

That was indeed the meaning, that the liaising has been with AG.

Regards

This doesn't explain why you're denying to send the monthly statistics to me.

Hi,

We are liaising with AG in order to propose a solution.

Regards,

Betcart Partners

Still no progress? That's astonishing, indeed.
Well, I guess, there's two possible explanations for this mess: Either Betcart deleted my affiliate account accidentally when they changed their software in April or they did this on purpose as they thought, they can easily get rid of me like this.
Unfortunately, they are not honest enough to admit this - but the situation is pretty obvious. I don't even believe that all Betcart affiliates are without access to their accounts since April like me. That seems to be an obvious lie, the public outburst against them would definitely be different in this case.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Betcart Partners management will soon jump in with an update on this complaint.

@AskGamblers: Could you please send me via email the exact information you're requesting from Betcart, so that I can get a picture of the situation which I currently don't have? You might as well put me in CC in future.

Please everybody also note that Betcart already made wrong announcements long time ago, quote from May 6th (!!!):
"Please be kindly informed that betcart and betcartpartners is still going under some refurbishments. We are at final stages of launching and hope to go live by next week.
We will surely give you an update when we are live and you should be able to log in by then."

---> A lie, until now I cannot login and wasn't provided an explanation for that.

Dear @dirk20,

Considering the fact that the information provided so far on behalf Betcart Partners in response to the concerns raised by you as their partner was definitely not detailed enough nor supported with all the relevant proofs that could back up their statements, AskGamblers Complaints Team requested further clarification on the matter from the affiliate program management as well as clear, adequate and justified response to all your concerns.

Hope the above clarifies the situation.

Well, I don't even know what the "statement" of Betcart actually is. All they told is: Affiliates haven't had access to their accounts for 5+ months and still don't have and we don't know when they will have access again in future. Why? Because reasons.

Do you have more information then I have? Anyway, please explain what exactly do you want Betcart to prove right now.

To emphasize again: Until now, I haven't received any monthly statistics for my account for the months April till September. The only thing Betcart ever sent were aggregated numbers, not monthly, also missing any details at all. (So, they could as well be completely made up, which I cannot prove, of course.)

Hi Dirk,

Thank you for the summarizing of the issue.

As also confirmed by AskGamblers, we've been liaising with them. In the meantime, to address this point:

To emphasize again: Until now, I haven't received any monthly statistics for my account for the months April till September. The only thing Betcart ever sent were aggregated numbers, not monthly, also missing any details at all. (So, they could as well be completely made up, which I cannot prove, of course.)

We cand send all details in the format you require and on a regular basis, which will address the above.

Best,

Betcart Parnters

"We cand send all details in the format you require and on a regular basis, which will address the above."
--> Then why don't you do so? How often do you want me to ask for it? Do you need more time to make up the numbers!?
Any reasonable format is okay, of course. Well, best would be an online affiliate account but that is gone forever, I see.

@AskGamblers: Please come back to me, I wanted to know from you what exactly do you currently like Betcart to prove.

Dear @dirk20, 

In response to your demands for further clarification, AskGamblers Complaints Team strongly encourage you to read out post from October 10th. In addition, keep in mind there was and still is email communication between our team and BetCart Partners management started as per their initiative in an attempt to provide further information and details regarding your issue. AskGamblers Complaints Team found that information as not justified enough nor supported with the relevant proofs and therefore additional info has been requested which we are still awaiting to this very moment. 
 
We hope you will soon receive the disputed data referring to your affiliate account with BetCart Partners. Once received, please make sure to update your complaint accordingly so that we could move further with your case and close it accordingly. 

@AskGamblers: I read this post, of course. But as you can see for yourself, it doesn't answer my question. What exactly do you currently like Betcart to prove? Please respond to this.

Furthermore, why should this complaint be closed once I received detailed monthly statistics from Betcart?
This is obviously only a small part of the problem. The main issue was and still is of course: Why was my affiliate account deleted without reason, why cannot I login into the new system? Please read my posts.

Dear @dirk20, 

Please keep in mind that BetCart Pertners informed us that most of the concerns you raised with your complaint were due to certain changes to their affiliate program platform as well as the integrations of new features. In order to confirm this, AskGamblers Complaints Team requested further detailed information supported by all the relevant proofs where possible. 

As for your complaint's status, please make sure to read our posts carefully as we have already explained we expect from BetCart Parners to address and answer ALL your concerns which you raised so far.  

I read your posts carefully, it doesn't make any sense what you're saying. Again, Betcart doesn't deny that the affiliate account cannot be accessed and they also refuse to name any date when it will be available in future.

So, what's the point with this prove nonsense!? Obviously, it cannot be accepted on any circumstances that a login suddenly disappears, without any notice at all, and still isn't accessible after 6 months. That's just literally insane, not to say criminal.

Just by the way, another 3 days went by without Betcart sending any statistics, of course. Well, what do you expect, the data is probably gone forever, together with my affiliate account, and Betcart lied several times beforehand ...

It's incredible, after 6 months and a tremendous number of messages wasted in this matter, I've now received something like monthly statistics for my affiliate account from Betcart.
I asked them another time, when will my affiliate account be accessible again and I'm currently waiting for an answer. I have to agree, though, it's a stupid question, Betcart has sent wrong information about this in the past, so an answer is hardly worth anything.
Furthermore, I will never get to know why they think, locking out affiliates for 6+ months was ever an option in the first place ...

Hi Dirk,

This data will be sent to you periodically as agreed, and our Affiliate Manager will be keeping in touch with you on the date of the availability of the program.

Ask Gamblers has also been informed of the communication and stats as per procedure.

Thank you for all your assistance in this matter.

Betcart Partners

Betcart wrote via email: "Unfortunately we don't have a date yet", referring to my question when the affiliate account will be accessible again.
Please answer right here: How on earth can this be considered normal or acceptable? We're 6 months after the "migration" of your affiliate system, in words: six. I don't any example of some company ever having pulled something like this.
Furthermore, why was the new affiliate system even launched when it's not ready yet? So, a trustworthy operator would have obviously kept the old system online and running until a change is possible.
Has anyone an explanation for this!? I'm still thinking, this must be a dream here ..........