Unpaid withdrawal sent to wrong LTC address and history hidden

Hello,

I'm here to ask for help, please, and especially to prevent my situation from getting worse.

I'm explaining my problem. After losing more than €1,500 on the site, I decided on Tuesday, October 1st, to ask the site Spinight to permanently close my account due to addiction. I specifically specified addiction. Indeed, I'm a compulsive gambler and I can't control myself. I lose a lot of money. I'm under medical supervision and guardianship.

The site closed my account on Tuesday, October 1st, but on Wednesday, my urges returned, and I asked the site to reopen my account. They told me that all I had to do was send an email with an ID card and a sentence stating that I was responsible. Since I didn't have an ID card because it was held by my guardian, I sent a selfie with a health insurance card (carte vitale), which is not an official document at all, and it's not even an ID card; it's for medical checkups. In 5 minutes, they reopened my account, and I lost 270 euros. To prevent the situation from getting out of hand, I told them again to close my account. They closed it on October 4th, and I'm requesting a refund of the deposits made between the 2nd and 4th.

I'm here so they can speed up the processing of my complaint and, above all, so they don't do this to vulnerable players again.

Thank you for your help, Spinight. We will find a solution.

Sincerely,

Dear AskGamblers Team,

I hope this email finds you well. I am writing to bring to your attention an issue I’ve encountered with my Spinight account, and I would appreciate your assistance in resolving it fairly.

As an online streamer and community leader, I regularly review and promote casino platforms transparently during live sessions with my followers.
On December 4th, I decided to try Spinight in one of my streams to showcase its reliability. I registered and deposited €20 via Apple Pay, with no promotions, bonuses, or free spins involved.

Here’s a detailed timeline of events:

I played Sweet Bonanza Candyland by Pragmatic:
Bet €20 on number 1, winning €40.
Re-bet €40 on number 1, winning €80.
Repeated with €80, winning €160.
Finally, I wagered €160, hitting a multiplier followed by number 1, earning a total of €800.

I proceeded to withdraw €800 but encountered an error. After contacting support via email (chat was unavailable), I was informed about the daily withdrawal limit of €500. I followed their guidance and requested a €500 bank transfer, which was successfully credited to my account on December 6th.

Upon returning to the site to withdraw the remaining €300, I found that the funds had disappeared. Checking the transaction history, I noticed a €300 withdrawal marked as "cash," unlike the €500, which was processed via bank transfer.

I contacted live chat support, and the operator assured me the €300 had been processed successfully but couldn't clarify how or when I would receive it. I waited for further communication.

Upon attempting to log in later, I received a "login blocked" error. After reaching out again, I was informed that my account had been closed for allegedly violating terms and conditions, with the €300 being treated as "compensation."

I strongly believe I have played honestly and adhered to the platform's rules. My goal was to showcase Spinight’s integrity to my community, ensuring they could trust it as a gaming platform.

I kindly ask for your help in resolving this issue by processing the remaining €300 that I rightfully won. I value fair play and transparency and had hoped to establish a positive long-term relationship with your platform.

Thank you for taking the time to review my situation. I look forward to your reply and resolution.