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Moonwin Casino

Unsere Bewertung CasinoRank
8.8/10
CasinoRank
Spielerbewertung 76 Bewertungen
Beschwerdebeantwortung 5 Beschwerde
4 Tage durchschn. 5 Beschwerde

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Ansicht des Herausgebers

Insgesamt haben wir keine Bedenken bezüglich des Casinos. Die Benutzeroberfläche ist benutzerfreundlich, und wir konnten die Website reibungslos und ohne Probleme nutzen. Der Live-Chat ist leicht zu finden, die Menüs sind zugänglich, und die Spielelobby ist benutzerfreundlich.

Was uns gefällt
  • 24/7 LIve Chat
  • VIP-Programm
  • bekannte Spielanbieter
Was uns nicht gefällt
  • Auszahlung in Raten nach 15.000 Euro möglich
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Moonwin Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.moonwin.com/
Gründungsjahr
2023
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Italienisch, Französisch, Deutsch, Englisch, Norwegisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Download

Allgemeine Informationen über Moonwin Casino

Moonwin Casino ist ein Online Casino mit einer umfangreichen Auswahl an Spielen von führenden Anbietern. Die Website unterstützt mehrere Sprachen, die jederzeit ausgewählt werden können.

Sie können das Casino von praktisch jedem Web- oder Mobilgerät aus nutzen. Wenn Sie mobile Casinos bevorzugen, können Sie sich einfach über die neuesten Smartphones und Tablets anmelden oder registrieren.

Als Mitglied haben Sie möglicherweise die Möglichkeit, dem "Cosmic Cash Club" beizutreten, der für VIPs gedacht ist. Dort können Sie Punkte sammeln und gegen Belohnungen eintauschen.

Weitere Informationen über das Casino finden Sie in unserer nachfolgenden Online Casino Bewertung.

StallCation

Moonwin Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Moonwin Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

Alle Boni entdecken
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
1. Einzahlung
100% bis zu 5.000 € + 100 Freispiele, 1.Einzahlung
Umsatzanforderung 40xb
Bonus Prozentsatz 100%
Mindesteinzahlung €20
Match-Bonus
75% bis zu 1.000 € + 50 Freispiele, 2. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON75
Mindesteinzahlung €20
Match-Bonus
50% bis zu 500 € + 30 Freispiele, 3. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON50
Mindesteinzahlung €20
Reload Bonus
50% bis zu 300 € + 50 Freispiele Reload
Umsatzanforderung 40xb
Bonus Code WED50
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Moonwin Casino hinterlassen haben.

Alle Beschwerden anzeigen
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Gelöst
€11845

Beschwerde-Statistik

Gelöst 5
Durchschn. Betrag $ 4,514
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 4 Tage

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Spielerbewertung
9.1/10 76 Bewertungen

Top-Bewertungen unserer Spieler

Moonwin has been such a lifesaver during my long work hours. I’m always looking for quick-play options, and here I can jump into speed baccarat or live roulette whenever I’m stuck waiting for passengers. It runs smoothly, feels comfortable to use, and is exactly what I needed. I also have to say the withdrawals are really, really fast.

Dear Player, Thank you so much for sharing your experience. We’re delighted to hear that the platform fits perfectly into your busy schedule and allows you to enjoy quick-play options like speed baccarat and live roulette whenever you have a moment. It’s great to know that everything runs smoothly and feels comfortable to use. We’re especially happy that the fast withdrawals stood out for you, as providing quick and reliable payouts is one of our top priorities. Your feedback truly motivates us to keep improving and delivering a convenient, high-quality real money online casino experience with exciting live casino games. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

From the moment I signed up, I found it super easy to navigate, and the customer support agents are some of the friendliest and most welcoming 🥰. It has all my favorite slots, and the graphics are absolutely on point 🙌. I’d highly recommend giving this casino a try 💯.

Dear Livin, Thank you so much for taking the time to share your amazing feedback. We’re delighted to hear that you found the platform easy to navigate from the very start and that our customer support agents made you feel welcome and well supported. Friendly and responsive assistance is something we truly value. It’s great to know that you’re enjoying your favorite slots and that the graphics stood out for you. Creating an engaging slots experience with high-quality visuals and smooth gameplay is always one of our top priorities. We truly appreciate your recommendation and your kind words. If you ever have questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

The live chat service is incredibly fast, and the answers are always clear and right to the point. I finally got the chance to play without even making a deposit, and the selection of slots is absolutely huge! There’s always something new to try!!

Dear Laura, Thank you so much for sharing your positive experience. We’re really happy to hear that you found the live chat service incredibly fast and the answers clear and straight to the point. Providing quick and helpful support is something we place a lot of importance on. It’s also great to know that you enjoyed the chance to play without making a deposit and that the huge selection of slots kept things exciting, with always something new to try. Creating a varied and enjoyable slots experience is exactly what we aim for. We truly appreciate your feedback and your high rating. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Nice casino, my friend! Good bonuses, smooth payments, and fast withdrawals. There’s also a huge selection of slots to enjoy. I won 150 euros right away, and the verification process was super easy and quick.

Dear Player, Thank you so much for taking the time to share your great feedback. We’re delighted to hear that you’re enjoying the good bonuses, smooth payments, and fast withdrawals. It’s especially nice to know that the verification process was quick and easy, and that you had an early win. Congratulations on that result. We’re also glad you’re having fun exploring the huge selection of slots. Creating a seamless experience with rewarding bonuses and reliable withdrawals is always our goal, and your comments let us know we’re on the right track. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Moonwin ist ein Casino, das man auf keinen Fall verpassen sollte. Die gesamte Struktur und die Qualität der Angebote sind wirklich beeindruckend und vielversprechend. Der Kundenservice ist freundlich und immer schnell hilfsbereit. Einige Spieler kennen die beliebten Slots vielleicht schon, aber es werden ständig neue hinzugefügt, die auf jeden Fall einen Versuch wert sind.

There are a lot of games, big incentives, and a loyalty program for frequent players. I made my first withdrawal on December 8, 2025, and I'm extremely thrilled with it 🤑

Dear Linda, Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that you’re enjoying the wide variety of games, generous incentives, and the loyalty program for frequent players. It’s especially great to know that your first withdrawal went smoothly and left you extremely happy - that’s exactly the experience we aim to deliver. Your positive comments truly motivate us to keep improving and providing a rewarding slots and overall gaming experience. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

A couple of things really made my experience with Moonwin a great one - the huge variety of game providers to choose from and the customer support, which was super helpful and quick to respond!!

Dear Player, Thank you so much for your excellent review. We are delighted to hear that the wide variety of game providers and our customer support made your experience such a great one. Offering a diverse selection of slots and games, along with fast and helpful assistance, is a key part of delivering a high-quality real money online casino experience. Your positive feedback truly motivates our team to keep improving our services, expanding our game library, and maintaining quick, reliable support for all players. If you ever have any questions or need assistance, please feel free to contact our support team via live chat or email [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

The sign-up bonus is a great way to start, and I’ve genuinely enjoyed my time playing here. All my favorite games are available, and depositing with crypto is super convenient. There were a few small glitches along the way, but nothing that spoiled the fun- support was quick to fix everything, and I was back to playing in minutes. Using a VPN for my region isn’t a big deal either, just a small extra step. Overall, it’s a solid platform that keeps me coming back for more!!

Dear David, Thank you for taking the time to share such detailed feedback. We’re really glad to hear that the sign-up bonus was a great way for you to get started and that you’ve genuinely enjoyed your time playing. It’s great to know that all your favorite games are available and that depositing with crypto has been convenient for you. We also appreciate your understanding regarding the small glitches you encountered. It’s reassuring to hear that our support team was able to resolve everything quickly and get you back to playing within minutes. Your comments help us continue refining the experience and keeping things smooth for our players. Thanks again for your honest review and high rating. If you ever need assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

The casino offers a great variety of games, and the site is super easy to use and navigate. Identity verification goes smoothly without any issues, and there are plenty of deposit and withdrawal methods available... Making the whole process quick and convenient.

Dear Pamela, Thank you so much for taking the time to share your excellent feedback. We’re delighted to hear that you’re enjoying the great variety of games and found the site super easy to use and navigate. Creating a smooth and intuitive experience for players is always one of our top priorities. It’s also great to know that the identity verification process went smoothly and that the range of deposit and withdrawal methods made everything quick and convenient for you. Your positive comments truly motivate us to keep improving and maintaining high standards. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Moonwin confused me a bit at first, but it turned out to be a really impressive casino. It not only offers a great selection of software providers but is also among the first to launch the newest games, which definitely keeps things exciting.

Dear Lisa, Thank you so much for your excellent review. We truly appreciate you sharing your experience. We are glad to hear that, even though things felt a bit confusing at first, the experience turned out to be impressive. Offering a wide range of software providers and being among the first to launch the newest games is something we focus on to keep gameplay exciting and fresh. Your positive feedback motivates us to continue improving usability, expanding our game selection, and delivering a high-quality real money online casino experience with top slots and live casino content. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email - [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

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