WestCasino

Good selection of providers. But not different than most other casino's. Seriously no more positive things to say !! There are better casino's to play, so stay away here.

I had a pending withdrawal for the 3rd time. First 2 of them were pending for 5 days and I roll back the amount. 3rd one was pending for 11 days and also rolled back. No responsible gaming. They only hope that you cancel your withdrawal. Chat always want to hug you and finger cross for the payment to be approved but its terrible. I do not reccomend this casino !!!!!!! Alot of other casino's to play with fast withdrawals. Oh account was already fully verified.

Live-Chat = 10/10 so kind and understanding but completely powerless here

Everyone I talked to was super friendly.
1st Withdrawal has been processed within just a few hours.
Great games with high RTP, the only thing that's missing: NoLimit City.

Verification is done via E-Mail (but they're lightning fast)

I made a grave mistake with my account; I was certain that they wouldn't approve my withdrawal. Live-Chat told me to contact the Finance Team directly, it took them >72 hours to resolve the issue.

It would be neat if WestCasino had it easier to check your current progress on the wager. (atm you need to go to withdrawal > select amount/method. Then it shows the current wager-progress)

Second withdrawal is taking ages. 3 days later it's still pending. According to Live-Chat & Finance Team, they're processing the submissions in the order they have received them. (Totally fine, but 3 whole days, some texting with the live-chat and the finance team, but yet the withdrawal is still pending)

- Seit circa 800.- EUR (in kleinen Schritten eingezahlt) kein Gewinn mehr. Nicht einen.
- Standartanworten beim Support
- ACHTUNG! Der Status des Kontofortschrittes ist seit Wochen blockiert! Antwort vom Support "Wir arbeiten daran." Das bedeutet, dass jede Einzahlung nicht mehr gewertet wird und viele Boni verloren gehen.
- Boni muss man stets selbst einfordern bzw. regelrecht nach betteln. Sie werden NICHT automatisch vergeben.
- Seit ca. 1 Woche keine GAMOMAT-Slots mehr dabei ... Warum nur?
- Boni viel zu selten und kaum Anreize, weiter einzuzahlen.
- Seit meiner letzten Beschwerde über den Chat und der Anmerkung, diesen Zustand hier zu veröffentlichen, kein Support mehr für mich.

I like the casino having most games.
I like and support is nice powerless but very nice. Had a lot of fun until I won and requested a withdraw that I am still waiting for days. After I made the request and was told it would be in my bank shortly..

I've requested a withdraw with ewallet 14th on the morning, its now 16th 19:20.
So I asked support if they could compensate me with free spins or funds even with wager, since the casino even states that a withdraw with ewallet should not take longer than 24hrs but they responded while I have a withdraw request I cannot be given such a thing, which I find weird being a paying customer.

The overall site design is fun and the bonuses are plenty. Also, the collection of games are providers is amazing and it is available to countries which are normally restricted by others.

The site is a bit hard to navigate which I am sure can be easily fixed by the casino. The chat support is a bit underinformed particularly on withdrawals.
Withdrawals take a long time to be approved, I made a withdrawal for 2000euros through Skrill that has been sitting there for 2 days already, I have been playing with other casinos and more than 24hour withdrawals through e-wallets is not the norm.

Das Casino bietet eine Große Spielauswahl und viele Anbieter .
Ein Mobiles Casino mit dem Smartphone gut zu spielen. Live Chat ist vorhanden. Viele einzahlungs Methoden.

Die Auszahlungsdauer ist unverhältnismäßig.
Ich warte seit einer Woche auf die Auszahlung. Der Livechat vertröstet einen nur. Es kann doch nicht sein daß ein Casino mit MGA Lizenz länger als 3 Tage für die Verifizierung und Auszahlung benötigt. Einfach nur lächerlich!!

Just now nothing. When a casino doesn't do the right thing in the negative way all the positive is gone. It Would have been a great site it they do what a casino site should do.

Made a Max withdraw of 2000euros 1sept. Still pending today the 7 sept. No answer from finance, the chat use superlative, all good, no worry, u get your money. But I am not sure anymore?
The Worst a casino site can do it is not pay out a customers winnings.. I really hope they do the right thing. I made a deposit without a bonus so they can not blame on that.

Interesting website design, some of the best promotions from casinos and I have visited a lot of them.
There's a really high level here.
Various deposit options.

Tragic support, they do not know what they are writing, they try to mislead you to break the rules.
No contact regarding account verification and balance withdrawal.
Terribly disrupted my fun at the casinos.

Greatest promotions in the industry, topnotch chat support and great selections of games and providers. Never any technical issues and I have been playing here for a while.

The withdraw process is awful. I have been waiting for a full week to process my withdraw, 48 hours is not true. I even use trustly the fastest method there is. It´s awful because as soon you win and try to withdraw money, they turn in to another site. They stop answering mail, the financial team has still not answered one of the 3 emails that I sent. Chat support can´t tell you anything just copy-paste answers as soon, shortly etc. It´s sad because this is the thing that will make me stop playing here.

I made a payout of 7/7/2021 of 700 euros and I got it until 7/13/2021 and I didn't get anything. The tax office said that I have to wait until the payout with him, but garbage.
I had to cancel and refuse on 7/13/2021 I made a new order from my payout. I thought it would work, but no.
Today I don't get any correct answers. I also verify everything and I made the payout via Trustly but nothing easier and for more than 3 days and I'm slowly losing hope I get my money in a month, or no warning in any case.
I tell people don't make money in this casino. Here is an absolute rip-off.