Spinanga Casino

One positive point is that the website is well designed, user-friendly, and easy to navigate, which makes the overall experience smooth despite the issues with customer support.

Self-exclusion request due to gambling addiction was ignored. No response from support, automated chat is useless, and emails go unanswered. Very poor and unresponsive customer service

Positive points: the interface is great! The diversity of games is also good (slots / online casino / betting). The roulette and interaction with the dealers is pleasant. The idea of unlocking collections is attractive.

Withdrawal payment times are really too long. Also, the lack of processing on weekends is a nightmare as withdrawals are only processed from the following Tuesday. It has been 8 days since I requested 2 withdrawals that have still not been paid. The 24/7 chat system is useless: automated responses inviting to wait, no way to contact a real advisor. The email support service is also useless as we again receive automated responses inviting to wait. The general conditions are not respected regarding the payment of winnings. I have been actively playing on Spinanga for several months, and I have rarely cashed out my winnings in 3 business days; most of the time I am told that the financial service is overwhelmed with requests and that I need to wait. For the progressive jackpots of the slots: the RTP does not seem justified compared to the contribution on each spin compared to the chances of the wonderpot triggering. The number of FUT needed to unlock collection items is too high compared to the FUT that can be obtained by depositing and playing. In my opinion, it is essential to improve the withdrawal processing system, even to recruit additional financial staff to cope with the players' request load. For the 24/7 chat: it would be interesting to allow players to interact with real advisors and not AI programmed bots, even if it means reducing chat hours.

From start to finish, verification was smooth, fast, and hassle-free. Clear instructions, friendly support, and quick approvals. Definitely one of the best verification experiences I’ve had at any online casino.

Julia was very patient while helping me verify my documents. She even reviewed my submission in real time to make sure everything was correct. Once approved, my withdrawal took only a few days to arrive in my bank account. Best customer experience I’ve had with an online casino.

The website is perfect for players of all ages. I didn’t need to ask for support once. I signed up, deposited, and played my first slot in under five minutes. It’s clear and simple. Really well done!

My bank declined my card deposit. Sarah from support called me and walked me through an alternate method. Then I succeeded. She also gave 50 free spins. That made me trust the casino more.

Good amount of games, and a lot of options for sports bets. I really did like the layout and design of the site, however, it was very smooth! I got very lucky from the free spins!

Very disappointing experience. The site might look fine at first, but the withdrawal process is a nightmare, my request kept getting delayed and eventually canceled. Support was unhelpful and gave me no real answers. Definitely not a site I’d recommend.

Withdrawing $150 was an easy process. I used my e-wallet and the money arrived in less than a day. Support was friendly and confirmed everything quickly. I will definitely keep playing here.

I requested a 4,000 NOK withdrawal and was happy to see it in my account within 24 hours. Everything went smoothly, and I didn’t have to contact support at all. Very satisfied!

War wirklich lange lange Zeit sehr zufrieden. Nun kann ich durch das sammeln von coins eine weitere Sammlung abschließen, hierfür fehlt mir nun nur noch ein Feld, von insgesamt 12. Danach würde ich 200€ erhalten. Obwohl ich die Coins hierfür bereits gesammelt habe, erhalte ich beim abschließen immer wieder eine Fehlermeldung. Die größte Frechheit daran: Habe das Problem vor nun mehr 5 MONATEN und seitdem mehrfach im live Chat und per Mail (inkl. Screenshots, verwenden anderer Browser etc) an spinanga gemeldet. Es passiert absolut gar nichts! Ich bekomme immer die Antwort und diese habe ich auch schon vor verdammten 5 Monaten erhalten: „ihre Anfrage wird mit hoher Priorität bearbeitet. Es wird sich bald jemand melden“.. einfach lächerlich. Habe noch nie, nichtmal annähernd so einen schlechten Service erlebt. Ich gehe hier von Betrug aus, da derartiges nicht über 5 Monate dauern kann. Und das natürlich genau dann, nachdem man mit jahrelangen Einzahlungen sich einmal so einen kostenfreien Bonus, über das selbst zur Verfügung gestellte Angebot von spinanga nutzen kann… unfassbar!!!