Frank Casino

The site is very well designed and easy to navigate, very wide selection of slots and games

One of the worst casinos I have ever played at and the first one where I really felt ripped off, I selected the my welcome offer, then an instruction appeared on my screen informing me that a 10 dollar deposit was required to activate the bonus so I followed the instruction and after the deposit the spins were not added and when I queried it with support she had the audacity to tell me that if I made another deposit she would then add the bonus, disgusting, I will never play there again.

Frank presents himself with the beautiful web of his casino. Large and big promotions offer. It belongs to a higher class where there is a quick selection and a high level of customer service. Good bonus offer, tournaments are interesting and there is a choice so I like this casino and it is fair to me.

For a long time, if you choose a bonus and wagering have 30 x D + B, a high amount will be created to make your own money.

Everything. Fast support fast withdraw. All the games I love to play. Friendly. The best casino I have ever played

I am reluctant to say anything positive, but the chat representatives were quick and courteous to respond when I raised the issue with them... despite that, this casino really should be avoided, there are hundreds of casinos to choose from - this is the only one operating the ridiculous terms I describe below.

The 3x wagering requirement is fairly standard across the industry. However, in every casino I have ever played at, the wagering requirement resets to zero once you've lost the deposit. At FrankCasino, the wagering requirements are carried forward indefinitely.

How does this impact players? To give an example, if you had a bad run, lets say 3 consecutive days losing 300 euro each day, your account is liable for 2700 wagering requirement (three times 900 euro) before being allowed to make a withdrawal. So on the fourth day, you log in, deposit a tenner, and win 500 euro... they will then tell you that you have to complete the 2700 wagering requirement from all the losses on the previous day (plus the additional 30 euro for the new deposit) before being allowed to withdraw. At every other casino I've played at, when you deposit the tenner on the fourth day, your wagering requirement would be thirty euro - wagering requirement for all previous deposits are removed from the account when the deposits are lost. Wagering requirements carrying forward over time on your account might mean you find yourself in a situation where you can't win at all due to vast wagering requirements accruing over extended periods of bad luck. Needless to say wagering isn't carried forward after you've made a withdrawal... it resets to zero then... so they only carry forward negatively on your account, never favorably... it should be a two-way street if things are being carried forward. It's like you're constantly playing with bonus money, despite not accepting bonuses.

They do allow you to withdraw if you haven't met wagering requirements but for a penalty of 10% of your winnings... another ridiculous policy that I haven't seen anywhere else... doesn't this enable people to launder money on this site... just pay a fee and the casino allows you to forego wagering requirements that are designed to prevent fraudulent activity... just saying.

Furthermore, play on jackpot games doesn't count towards any wagering requirements. What about those of us who only play Jackpot games? You'll never be able to make a withdrawal because you'll never accrue any of the wagering requirements (unless you're prepared to pay them 10% of your winnings). When you make a withdrawal, the money doesn't go from your in-play balance... it just stays there until they come along to process your withdrawal, making it ever more likely that you're going to lose it back.

I just find it all absolutely absurd. Most people don't read T&C's when signing up at a new casino, because we expect them to be largely standard and fairly consistent, but this policy of carrying forward wagering requirements on money that has been lost in its entirety is extremely negative for players, so I felt I should make this review to highlight it for other unsuspecting players.

Selection of games, great site. Didn't have any problems with widthraws.

I understand that maybe casino doesn't violate any it's rules.
But I would like to aware other players that Frank Casino is not about responsible gambling.
It doesn't have any instruments to limit your loss or amount of deposits, you cannot close your account by yourself.
And when you send them in chat that you cannot control your deposits and want to close account they reply that they cannot close it and technical department will review your request within 7 days (!!) ! And only after that they will shut down your account.

I don't see any help for players who feel addicted and cannot stop.

3 stars only for the wide selection of games and Malta license

Unfortunately, after depositing € 200, it is not possible to accept all the payment methods they claim to have on their site. Unbelievable that I have the possibility to deposit only by credit card, all the casinos licensed by Malta have various payment methods such as Skrill, Paysafecard, Neteller etc ... They say that the department of competence has received several reports for this, and that will make this implementation as close as possible, but it's been years since the casino is open and they have not yet succeeded.
Then as long as I withdraw from my account, I discover the bitter surprise that can not exceed € 700, even the anti-money laundering limit is respected considering that the limit per transaction is € 1,000, I ask in chat opinions and tell me that depends on my bank! In other words, they provide misleading information considering that with Neteller I can also withdraw € 10,000 per transaction, and the withdrawal limits are different depending on the single casino, if the bank will have those limits that say in chat, why not apply them equally in all others casino? Bad experience I think I do not play here anymore

Hey
Once I had issue with withdraw but they fix the problem and I can't say that free bonus can give you a lot but it's our choice to take them or not. But one I can say, customer service is excellent, I have my own personal manager and he is very helpful all the time, and he is nice person as well, his name is Victor, I don't know it's his real name or not but he is the best, really. For now I can't say anything bad about this casino, I like it. 🙂

Unfortunately, I have a same experience as avtonim. I’ve asked many times that i want to block my account immediately as I lost lots of money. The result is that I lost more than 7k$ in last 3 weeks. I know my mistake and stupidity but the casino says that they follows the responsible gaming, but it’s not true.

They do not follow responsible gambling code. I lost 2ķ$. Asked to block me because I'm addicted. They did nothing. I lost 5k more. And 2k more. I don't know when I will stop. These guys cannot be on the list anymore.

This Casino is terrible, ridiculous wagering requirements, unhelpful staff. I played for a number of months and reached the Platinum VIP status, all I received was a % deposit bonus. I contacted my 'Personal account manager' to explain my disappointment and all he tried to do was encourage me to deposit 30k a month to enroll to the next VIP level. Complete joke. Terrible bonuses, terrible customer service, avoid, avoid, avoid.