Frank Casino

The only good thing in this casino is DESIGN. Dark colors, which I really like. Oh and the customer support answers fast, but that's because they don't have a lot of people on the website :)

1. Casino will delay your verification as much as possible. Even if your winnings will be $200 - they'll delay it for 48+ hours! And you know what's funny? If your payment will be divided for 2+ parts they'll actually withdraw 1 part with the smallest amount :) Is that a real verification, huh ?)
2. Commission for withdrawal
3. If money turnover (amount of bets) of the account is less than the tripled amount of your deposit, the Company reserves the right to retain 10%. That's a lot, for sure. There are casinos that take only 3%, so :)

They choose the wrong way of growth for sure. I don't want to keep playing here and I don't recommend you to use this casino.

Good design on site.. Customer support works 24/7 but it didnt seem helpful to me yet.. unlucky design of site is one of the less important things for player!

Warning! This casino is making everything to delay verification process/dont verify you after you trying to withdraw your winnings!!!

I started to play there only some days ago, site looked nice and some twitch casino streamer played there aswell so it looked trustful for me.. I registered and made few deposits, after like 3rd deposit I decided to verify my account so if I win I would be able to withdraw my winnings instantly.. I sent them all documents (that I have sent to 10+ casinos before and get verified there within few mins).. But I didnt get any answer after 24 hours! I uploaded some more documents, phone bill, screenshot from bank account, driving license, photo of id.. I won some money and tried to cashout but it wasnt possible.. Customer support advised me to make neteller account, I made it, verified my neteller.. They told me I have to make additional deposit with neteller to be able to cashout there! So after all this hassle I made it and sent them screenshots from my neteller account as they asked for..

I have been waiting another 24 hours without any single reply/e-mail!! I asked customer support, when I was creating neteller and they told me if I will make screens from neteller that should be all needed documents.. After 4 or 5 days I received first email, where im asked for bank statesmant with signature of bank, address, name, etc..! I went to bank and read them mail what I'm asked for and they didnt understand this request and told me its first time ever they hear something like this. But I sent 3 another documents from my 2 bank accounts additionally (btw. I dont understand why I need to send bank documents when I'm withdrawing to neteller but ok) and casino is still ignoring me..

This is definitely fishy casino that does everything for delay the withdraw and hoping that customers will loss their winnings.. Stay away from this fishy casino !!

Good range of slots available in the site, quick deposit and payouts. Support staff are also friendly and responsive and I get verified within a day, i'd recommend this to my closes friends.

When you place bets on sportsbook section, it doesn't contribute to your deposit turnover, so if a player decided to use the site for sportsbook betting, they are still gonna force the player to place bets on slots and casino to finish the turnover. Very bad rules for finishing turnover to request a withdrawal.

This one is my favorite! Huge amount of game providers and games, beautiful design, loyalty program, lot of payment methods, fast withdrawals. When you raise your level, they open more ways of payment for your account. Support is polite and responsive.

They really don't want to let their players away. And also there is some rude things my friends and i have faced earlier. Frank really attracts gambling addicts which losing their minds and money instead of stop depositing. Few years before when i wasn't a member of it my credit card were compromised and 450 or more euros from it were stolen and spent in this casino. I contacted support and asked them to block an account with my details and don't accept future payments from that user with my details. their answer was that they cant do anything with it and don't garant me that won't accept future payments from my banking account. i was shocked, but years later when got my interest to world of gambling I've decided to open an account here i find out that security level of frank raised up because need to provide a big amount of improvement documents. as i know they had some changes and corrected all malfunctions. So you can trust and play here. only the one thing left, Don't forget about a point from terms and conditions called “responsible gaming” ;)

Friendly support, super fast cash outs, quick to kyc documents I can't think of any negatives to be honest, accepts crypto deposits and withdrawals, massive game library, also a comp point system to exchange into cash is a nice touch for many players like myself and also Frank casino is one of the few casinos to give players a birthday gift on the day two thumbs up

One small thing that would be nice if bonuses offered on smaller deposits but that would nice but not critical minimum bet for the tourneys are a tad high for low rollers like myself

I like that they have most if not all of red tiger games, and that danish people can play there.

The chat support works great as well, fast response time and the support is nice to talk with.

And the most important thing they payout winnings pretty fast in most cases, once you have done the security process of sending in documents.

Don't like that they don't offer all slot providers, like blueprint. I can't see a single one even though they got a huge banner in the top saying play blueprint, so i guess they have them? Just not showing for danish people, even though most casinos offer blueprint to us, makes me wonder how many other providers that they don't show us...

Don't like that they show instant withdrawals on e-wallets when it some times take up to a day to get processed, but that's a minor thing since all that matters is you get the money out.

In this casino seems like impossible to close the account.
Instead of closing account instantly(like every single casino does), they are waiting minimum 7 days, in my opinion this is just insane. I wasted 45 minutes in chat just to create a request of closing. Support 7 times asked me why I wanna close my account, and giving me advice how to win at casino and what with next deposit I will be lucky for sure LOL pathetic
My recommendation to all players - avoid this place!
Thank you

Nice pages nice games but that’s it!!! But I can’t recommend this side.

I can’t recommend this casino. The casino accept deposits from restricted country’s like Switzerland. The keep the money and will not refunded. Bad service bad experience!!!

This establishment does not want to delete an account.

First, they give you a period of 7 days for deletion, allegedly after these 7 days your account will be blocked. You come in 10+ days, and they tell you that the application did not get sent and send a new application, again 7 days. You come in 10+ days, and you are told that will take more time. Then I went after 20 + days, and my account is all active. This institution wants me to replenish the balance, and when withdrawing to block my account, referring to the fact that I sent an application, but do not want to delete without a deposit.

A very nice-looking site, and fair amount of slots.

Support is not much help, and it doesn't seem English is their first language.
I would avoid this casino.