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Frank Casino

Spielerbewertung 58 Bewertungen
Beschwerdebeantwortung 14 Beschwerden
2 Tage durchschn. 14 Beschwerden
Was uns gefällt
  • Riesiges Spielesortiment aus über 2.000 Titeln
  • Sicher und vertrauenswürdig durch MGA-Lizenz
  • SSL-Verschlüsselung schützt Ihre Daten
  • Regelmäßige Bonusaktionen
Was uns nicht gefällt
  • Kundendienst nicht ganztägig erreichbar
  • Kein Hilfebereich
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Frank Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://frankclubcasino.com/de/
Gründungsjahr
2014
Lizenzen
Malta Gaming Authority (MGA)
Unternehmen
Partnerprogramm
Sprachen
Bulgarisch, Deutsch, Englisch, Finnisch, Französisch, Indonesisch, Italienisch, Japanisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Spanisch, Thailändisch, Türkisch, Vietnamesisch
Typ
Instant Play, Mobile

Frank ist ein 2014 gegründete Online Spielothek , die von Avento MT Limited betrieben wird. Frank Spielothek besitzt die gültige Glücksspiellizenz der renommierten maltesischen Glücksspielbehörde (MGA). Frank ist mittlerweile seit mehr als fünf Jahren in der Branche etabliert und in 16 Sprachen verfügbar, darunter auch Deutsch. Etablierte Spielehersteller wie Microgaming, NetEnt, Play’n GO, Playson, Endorphina und Habanero sorgen für eine umfangreiche und vielfältige Spieleauswahl, auf die wir später in diesem Online Spielothek Test noch genauer eingehen werden.

Nicht zugelassene Länder

Spieler, die in einem der folgenden Staaten ansässig sind, dürfen sich aus rechtlichen Gründen momentan leider kein Spielerkonto bei Frank anlegen und somit nicht am Echtgeldspiel teilnehmen: Australien, Großbritannien, Griechenland, Portugal, Litauen, Slowakei, Serbien, Tschechien, Slowenien, Rumänien, Italien, Türkei, Frankreich, Schweiz, Spanien, Dänemark, Belgien, USA u.a.

Bitte beachten Sie, dass es stets in Ihrer Verantwortung als Spieler liegt, sich darüber zu informieren, ob Glücksspiel in Ihrer Gerichtsbarkeit erlaubt ist.

Online Spielautomaten

Die abwechslungsreiche Spielesammlung von Frank besteht aus über 2.000 hochwertigen Spielen. Diese stammen sowohl von etablierten Branchengrößen als auch von innovativen Nischenstudios. Eine kleine Auswahl für Sie: Microgaming, NetEnt, Evolution Gaming, Betsoft, Play'n GO, NextGen Gaming, 1x2Games, Blueprint Gaming, Quickspin, Yggdrasil Gaming, Playson, Thunderkick, Amatic Industries, Betdigital, Big Time Gaming, Elk Studios, Endorphina, Lightning Box, Booming Games, Push Gaming, Habanero, Pragmatic Play, Red Tiger Gaming, Chance Interactive, Red Rake Gaming, EGT Interactive, Playtech, Tom Horn Gaming, Iron Dog Studios, Oryx Gaming, Fantasma Games, Rabcat, Relax Gaming, Just For The Win, Genesis Gaming, SG Gaming, Nolimit City, Wazdan und viele andere.

Im sehr nutzerfreundlich gestalteten Spielebereich der Frank Spielothek können Sie aus den folgenden Kategorien wählen: Beliebte Spiele, Neue Spiele, Spielautomaten, etc. Sie können sich die unzähligen Frank Spiele praktischerweise nach Hersteller sortieren lassen. Eine Suchfunktion steht Ihnen ebenfalls zur Verfügung, um schnell Ihr Lieblingsspiel zu finden.

Frank Spilothek legt den Fokus bei seinem Spielesortiment klar auf Online Spielautomaten. Die meistgespielten Spiele sind Hotline, Dead or Alive 2 und Bronco Spirit.

Mobile Spiele

Der mobile Frank Spielothek wird dank des modernen HTML5-Standards ganz unkompliziert über Ihren mobilen Internet-Browser ausgeführt – Eine App müssen Sie sich also nicht besorgen. Die Spilothek mobil ist mit sämtlichen mobilen Betriebssystemen kompatibel, läuft somit auf iOS- und Androidgeräten gleichermaßen reibungslos. Das mobile Spieleangebot der Frank Spielothek umfasst Hunderte Slots und wird ständig erweitert.

Kundenservice

Den Kundendienst der Frank Spielothek erreichen Sie täglich von 10:00 bis 19:00 Uhr per Live Chat. Selbstverständlich wird Ihnen bei Frank Spielothek auch per E-Mail zügig weitergeholfen

Leider gibt es bei Frank Spielothek jedoch (noch) keinen Hilfebereich, der Antworten auf häufig gestellte Spielerfragen geben könnte.

Sicherheit und Fairness

Die Frank Spielothek verwendet die neueste SSL-Verschlüsselungstechnolog, um den Schutz Ihrer persönlichen Daten und Transaktionen zu gewährleisten. 

Durch die Lizenz der renommierten maltesischen Glücksspielbehörde (MGA) wird außerdem sichergestellt, dass alle in der Frank Spielothek verwendeten Zufallsgeneratoren zertifiziert und vertrauenswürdig sind. Somit wird Ihnen stets ein faires Spiel mit absolut zufälligen Ergebnissen garantiert.

Online Spielothek im Test: Frank Spielothek

Die Frank Spielothek hat in unserem Online Spielothek Test einen überaus positiven Eindruck hinterlassen. Das liegt zum einen an der gigantischen Spieleauswahl, zum anderen an den schnellen Auszahlungen und regelmäßigen Bonusaktionen. Auch in puncto Sicherheit überzeugt Frank durch den Einsatz der vertrauenswürdigen SSL-Verschlüsselung. Der Kundendienst ist kompetent und freundlich, sollte allerdings in Zukunft ganztägig verfügbar sein.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Frank Casino hinterlassen haben.

Alle Beschwerden anzeigen
Frank Casino - No one to talk to and huge amount of funds nonwithdrawable
Hello.

On 23 May 2025, I made 4 deposits:
1 - 45,000 SEK (equivalent = 4700 USD)
2 - 45,000 SEK
3 - 45,000 SEK
4 - 15,000 SEK

The goal was to have a balance of 150,000 SEK.
I've deposited the exact same amount in 2023, had my account verified.
But back then it took 2 whole weeks to get my money back.

Today on the 26th of may, the money was finally deposited to the account.
I then played roulette - a total of 260 Roulette spins.

I ended up with a balance of 525,000 SEK (Equivalent = $55,140)

And because the maximum amount you can withdraw from Frankcasino is 25,000 SEK / 2550 USD,
I made 21 withdrawals.

I then accidentally cancelled one.
IMMEDIATELY after, I tried to withdraw the 25,000 SEK again.

Only to be met with this text - no explanation as to why at all, and no one to talk to, no emails received, nothing:
"ATTENTION: WITHDRAWAL UNAVAILABLE. PLEASE CONTACT OUR SUPPORT TEAM TO GET MORE INFO"

... Well, the problem here is that there is no support to contact.
There is no live support. The "live chat" only says the opening hours of it. But you can't type anything.
There is literally no one to talk to. I've emailed them - nothing. I tried contacting on Messenger and on Telegram, but the code you're supposed to receive on your phone or on your email never gets sent out.

I'm afraid to be stuck in limbo on a company that holds this amount of my funds.
As mentioned, I've already deposited this amount in 2023 - but back then it took forever, many weeks, to get my money back, and they were more active. In 2025 it seems there are no one to talk to at all.

I sincerely hope that this post brings awareness and a response from FrankCasino.se,
So that I can get my funds out and an explanation as to why I cannot make my last withdrawal.

May is my last gambling month. I don't do it in June because I have other responsibilities.
Sincerely hope I get this resolved this week, or at the very least, get ANY TYPE of response from Frankcasino.
Because contacting them have been fruitless so far.

Thank you in advance.
staus Gelöst
kr25000
Frank Casino - Missing funds following Evolution Gaming software glitch

Played in Frankcasino. They had a tecnical problem. My screen went on black and I could not login for 5 minutes.

After ii could login i saw missing funds of a total amount of 331,20 euro

Frankcasino did not wanted to investigate the situation an said that i make those bets of

first 55,20 EUR, 2nd of 165,60 EUR and the 3rd of 110,40 EUR.


The information they gave me totally false.

One i did not make those bets.

Two i got evidence of it. Because when i look up in Evolutiongaming history i lost that day 1181,50 in Evolutiongaming one person using Frankcasino.


In Frankcasino I lost that day a total amount of 1512,70 euro.


1512,70 - 1181,50 is exact my missing amount of 331,20


Help me out with this.


I got evidence of my losses that day in Evolutiongaming using Frank Casino.

I got evidence of not placing any bet in Frank casino during their technical issue.

I got evidence that i only played in Frankcasino using Evolutiongaming one person.


How could Frank Casino says that i placed those bets and lost it all. This is totally not acceptable and its sure not the truth.


Now they did an investigation and they are telling me that the technical department checked it out and they said i make those bets. Very weird because i also send them the evidence. I got the feeling that they did not look at my evidence and that they

dont wanna solve this escalation. It happened on Oct 30.


This is what Frank Casino is telling me now:


we have came to the same result, there was bets made in this time period that was mentioned before.


Can you please help me with this situation.

staus Gelöst
€331.2
Frank Casino - Delaying verification progress multiple times to lose bonus money and locking account

All started month ago when i won 600€ bonus money that had to be used in few days. I wanted to withdraw 620€ real money before accept bonus to my account. (risk to lose my real money as well) They asked account verification. I send all documents that they asked in same day (and those were accepted by multiple other casinos). They declined first because i didn't send those in PDF mode. Problem is they accept only JPEG, PNG and TIF on site. Tried to ask if they could put my real money to pending withdraw so i could accept that 600€ bonus. Didn't accept that. I send those documents via email and got accepted. (of course after time of my bonus was ended) Tried to make withdraw again. Withdraw was still declined reason was first "Your account is on additional check of your trustly payment system" and after that "at the moment we are going trough some technical issues" Then they recommended me to make minimum deposit with other method and withdraw with that new method. Did what they asked and then surprise they wanted new verification and bank statement in PDF that includes that minimum deposit with new method. I asked bank statement from my bank. Got one day statement that includes deposit. Downloaded that in JPEG in my account but it was declined because not PDF. Send it in PDF by email. Still declined because it didn't show them my full month statement??? Had to wait around week for that full month bank statement from my bank. Finally got my withdraw after send that full month bank statement in JPEG and PDF. This full process took three weeks and lost that 600€ bonus because of all this.

Thought i made account full verification now and playing should be easy now. Until.... i played for while without problems, but asap when i won 500€ bonus money (have to use in 2days) they asked new verification. This time "we will need you to take one selfie holding your id-card (front side) or passport, close to your face, so that both your document and your full face are inside your selfie picture." I send it couple times and now its accepted. Got email that my account is verified now again. Logged in to my account and tried withdraw 980€. Surprise this time my cashier was locked without any information to me. So i still can't withdraw my money. Had to go ask what is problem this time. Now reason for this locking is "Your account is being checking by our Security department" "Additional checking just to check your game history" Now theres one day before i lose that 500€ bonus also because of this ridiculous delays.

staus Gelöst
€980
Frank Casino - Delays the verification process and paying my winnings
I registred on Frank casino just like 2 weeks ago, i made a few small deposits from Paysafecard, during that period i sent some documents which are usually requied by all other casinos to get vertifed (screen from bank acc., photo of ID, bill) but these was pending for days and did not get any email or info what else should i upload.. i kept playing there, made another deposit and win 150 EUR that i wanted to cashout..when i tried to cashout to bank account,there wasnt possibility to do that so i contacted support. They told me i have to make neteller account and make a deposit with neteller to be able to withdraw there. I asked if i sent already all documents needen and then told me i have to make screenshot from neteller account to have all documents ready for full vertification and ability to withdraw my winnings. I did that and casino kept me waiting 24 hours for reply, then they wrote me i have to upload paper from bank which consists of "your address,
full name,your bank account number,seal of the bank and signature of the employee.". I went instantly to my bank and showed them this email and they looked like that has no clue what should they do. They print me statement from bank account, i sent them additionaly also pdf from another bank account i got + official papers from bank which i got after i created my bank account years ago.
I have no clue why they are asking for bank info while im making withdraw to neteller but fine,i thought everything will goes fine then, but after another 24 hours i received another email, where they asking me for inreasonable questions like "What are your annual earnings?" , "Do you own your residential property?" ,etc. I have been never asked questions like this but its already 5 days after i sent them documents, when i contact customer support they always tells me wait 24 hours, after that 24 hours im always asked for some other no-sense docs.
I have send them already: photo of id, photo of driving license, bank bill, 3 documents from bank, screenshots from neteller and casino is still delaying the vertification process and obviously doesnt want to pay out my winnings.
Askgamblers, I kindly ask you for help to get my winnings out from this fishy casino, thanks.
staus Gelöst
€100

Beschwerde-Statistik

Gelöst 11
Durchschn. Betrag $ 2,023
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
5/10 58 Bewertungen

Top-Bewertungen unserer Spieler

Inaktiver Benutzer
3/10

Games provided, but that the only positive thing I could find.

Ridiculous bonus terms. Bonusses should not be offered standard due to the ridiculous terms. Design of the website looks like it has been done way to quick. No focus on any details and extreme hard to find any information.

I don't know why this casino got a 7,5 on AskGam. Since this is one of the poorest casino's around.

Dear Joebanjo88! Thank you for your feedback! We would appreciate if you tell us more detailed what exactly have you found ridiculos in terms of bonuses? As for design, we still can not understand what exactly you didn't manage to find. In the future, in case of having any problems, you can have answear by contacting our Support Team. Best Regards.

user avatar

Frank casino payed me all my winning in 48 hoursthe have a big quantity of games Netent AND Microgaming and other software, fast spinning play, no software errors errors, when live chat is available you get best service, thank you Serge from support, I advice all to play here, if you are not convinced withe the bonus rules, don't take it, I deposited 15 US, I had 600 first then I lost one hundred and cashed out 500 US.

I would give them 10/10 today.

Frank casino is one in a line of new online casinos that offer games from two popular software providers: Microgaming and Netent. These two software providers are probably most popular in the online gambling world.

What is most interesting and most original at this casino is that when registering you have a choice between 4 special bonus options, beside the welcome bonus. I will briefly describe each of them. The first is the 10 free spins. You need to make a deposit of at least € 3 and you will get 10 free spins without wagering requirements. The second option that you can choose is the free Franks i.e. you will receive a certain amount on your deposit and that is also without wagering requirements. Then, Double Franks or double loyalty points which can be converted into real money later. And finally, option for those who's playing big, "Extra Refund" or extra cash-back bonus. To activate any of these offered special bonus options you need to make a deposit and to verify the e-mail and phone number.

In addition to these, there is also a regular welcome bonus of 100% with low wagering requirements but with restrictions on the maximum cash-outs. Because of this restriction, the maximum that you can withdraw is 30% more from the amount of your deposit, this offer is not attractive to me at all, but the Frank Casino has a few interesting offers more for regular players.

I had prepared a few questions for the casino support but unfortunately although they offer live chat for contact, at the moment when I wanted to contact them the live chat was offline. Most of the questions that I had prepared were related to the bonus rules. My intention was, before possible deposit here, to clarify all the ambiguities and dilemmas with the casino support, which I had related to the bonus rules. However, Frank Casino does not offer anything extra but in my opinion, still deserves the least positive rating. For Frank Casino I give 6 out of 10 possible stars.

Frank casino is a place I joined a couple of months ago. I received some sort of affiliate email which was in Russian language, saying that I could get free spins upon registration. I registered there, but I couldn't verify my phone number, there were no free spins in my account and support was unreachable. For that reason I forgot about this casino until I saw them added on AskGamblers.

Truth be told, my first impression about this casino was quite poor. I tried to contact their live support but no one would answer, and their page was in Russian and although I do know that language, I didn't really trust them. Visually they very much reminded me of Casino X and Joy casino, the layouts and cashier looked very similar.

So when they got added at AskGamblers, I decided to give them second chance. I tried to contact their live chat but it just kept "searching for operators" so when I had waited for over 15 minutes to get in touch with someone, I decided to write an email instead. I asked about registration free spins and whether I could get them. I received an answer within 20 minutes, which was a very pleasing timeframe. I was explained that I could still get my registration present of 10 free spins if I made a deposit and verified my number.

I was fine with that and made a 5€ deposit with Neteller and then wrote again to support to receive the spins. I did see that they offer a 100% match bonus but after reading the terms for it, I was disappointed. I saw that max cashout was deposit amount+30% of deposit and that seemed very small amount to be max, so I wouldn't want to take that offer, even though the wager for it was very good.

I received my free spins on Jurassic Park slot. From 10 spins I won 9€ as I managed to trigger free spins feature,and I had to wager my deposit 3x, so it was only 15€ to wager. After that I played Game of Thrones and managed to wager my deposit 3x and have 18€ balance. I was hoping for free spins feature but it didn't happen and I lost all my balance trying to chase a win.

Overall I had a good time at Frank casino and I think I will play there again. They have nice selection of games and I think they are trustful, but I would recommend to read carefully their terms for bonuses, because of max cashouts (for welcome bonus).

Bad casino, poor terms and conditions, I made about 8 deposits never won anything !!! To be avoided !! for example I played in the wild water in free slot spins the maximum payout is € 5, give you an opinion.

Dear maxdmax! We are sorry if we upset you. However, I would like to note that all games presented in a Frank Casino are licensed and all game rounds occur on the side of the games developers. In our case, Microgaming and Netent. If you doubt the honesty of our casino, we can provide you a history of all your game rounds, after which, you can request a history of your rounds from a game developer Netent. And if they don't match, then we will be deprived of license. Also, after your letter, we have presented You 50 free spins on the «Gonzos Quest» slot-machine as a consolation prize and wrote you a letter. Best regards and have a nice day!

user avatar

Welcome to Casino Republics of the former USSR. Casino service is low. The casino will abuse of the account verification rules and they have a stupid rule wager deposit x3.

8.14.5. In contrary, if the money cycle (total bet) is less than three times the total deposits amount, the company reserves the right to withhold 10% (but no less than 0.5 USD) of the amount being withdrawn as payment expenditures. If the deposit was made via the plastic card the company takes away 20% of the amount being withdrawn.

This review is based on my observations done without signing up here.

1 star out of 10 from me for just trying.

LAYOUT/DESIGN: Text is microscopic, you will need a special pair of glasses.

BONUS: (The weirdest one on our galaxy). "100% with 3.5x (d+b), min deposit 50€ and max cashout is deposit+30%.

So deposit 100€ and will be very generous to award you with 130€ (If you win of course, so you are screwed both way!). We will give you A 10 freespin as a sign-up gift, No wait! You have to deposit a min of 50€ to get that. Please join us to waste your money and more importantly your time". // Sincerely Frank casino.

So if you are a serious gambler, you do not want be amused with this comedy. Please check the casino rep. comment above to know everything you want, no need to even bother to visit the casino.

Hmmm if I'm reading this right. The 100% on deposit bonus conditions are:

All funds (deposit +bonus) are covered by wager x3.5 Maximum cash-out amount when using a 100%-to-deposit, is calculated using a formula as follows: Real deposit + 30%. For example, when you place a deposit of 100 $, maximum cask-out amount will be 130 $, regardless of how much the player’s current account exceeds this sum. Other bonuses are nulled. If bonus is deactivated, all bonuses are nulled. Only the real deposit amount remains on the account balance, or even less, if the player has spent the money. (from franks casino conditions).

So if i deposit the minimum of $50 with wagering of 3.5x i can win a maximum of $66.66 (dep + 30% dep) ?

Really don't know how this works?? Bonuses sound really wierd and very unsure of where this casino stands on the whole deal with withdrawls. Beginners(under $100 deposits) can only withdraw $250pw.
10 freespins with deposit only... woohoo!

Will wait before i even consider depositing here and wait for someone to explain the whole deal.

Hi, Kiwiguy! All funds (deposit +bonus) are covered by wager x3.5 Maximum cash-out amount when using a 100%-to-deposit, is calculated using a formula as follows: Real deposit + 30%. For example, when you place a deposit of 100 $, maximum cask-out amount will be 130 $, regardless of how much the player’s current account exceeds this sum. Other bonuses are nulled. If bonus is deactivated, all bonuses are nulled. Only the real deposit amount remains on the account balance, or even less, if the player has spent the money. Also, you can find all the information for all kind of binuses and gifts Frank Casino on Bonuses page from the main menu. Best Regards

user avatar

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