Sportaza Casino

Urgent Complaint Withdrawal Not Processed and Misleading Information from Support

Von Alecitosz

vor 1 Monat

I am submitting this complaint again because I am having issues with the casino Sportaza.

I made a withdrawal request, which is still pending after many days. I have contacted customer support several times, and they keep telling me that the financial department is processing the withdrawal. However, their explanations are inconsistent.

The withdrawal should have been completed within three days, but more than twice that time has already passed. According to them, they are experiencing problems, but they are not providing me with a solution.

During my complaints, one agent told me that there was no withdrawal request at all, even though I can clearly see it as pending. After that, they said it was a mistake and that the withdrawal does exist, and that I need to keep waiting.

Then, another agent told me that I should cancel the withdrawal because there is an issue with the method I selected. However, the system does not give me the option to cancel the withdrawal and request a new one. When I reported this, they told me I have to wait for the request to be canceled automatically, but they do not know how long that will take.

After that, another agent told me that the request is correctly submitted and that I just need to wait for it to be resolved, and that it will be resolved.

During all these complaints, live chat agents would abruptly end the conversation, forcing me to restart my complaint two or three times each time.

At this moment, I have been blocked from accessing the live chat, and I can only communicate via email. The same people who spoke to me through live chat are now replying by email, telling me to keep waiting.

I am attaching proof that the withdrawal is still pending, as well as evidence of the times my conversations were cut off and that I have not received a proper response.

Please understand that I do not speak English and that I am using a translator to submit this complaint. I kindly ask you to consider my situation and help me resolve this issue.

Unseriöses Casino Sportaza Casino

Grund Verzögerte Auszahlung

Betrag 90

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Alecitosz

• 1 Bewertungen

vor 1 Monat

The withdrawal amount is $90. I have attached screenshots with all the relevant information; however, they are in Spanish, and I am concerned my claim might be rejected as I am not sure who else to contact regarding this matter.

AskGamblers

• Support Team

vor 1 Monat

Dear @Alecitosz,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Sportaza Casino Beschwerde-Statistik

Gelöst 11 / 16

Durchschn. Betrag $945

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

Sportaza Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlung seit Wochen eingeschraenkt

Hallo AskGamblers Team und Sportaza,

ich habe seit einigen Wochen das Problem, dass meine Auszahlung verweigert wird. Egal wie und auf welchem Gerät ich es versuche, jedes Mal erhalte ich die Fehlermeldung "Withdraw Action is restricted by group". Ich denke diese Fehlermeldung ist nur ausgedacht und ein Vorwand, um mir mein restliches Guthaben (vierstellige Summe!) nicht mehr auszahlen zu müssen. Ich weiß, von anderen Spielern, dass die Auszahlung bei Ihnen ganz normal funktioniert.

Um dieses Problem zu lösen, habe ich mich bereits öfter mit dem Livechat in Verbindung gesetzt und das Problem erklärt. Dort erhielt ich allerdings hauptsächlich copy-paste Antworten, die nicht halfen und nicht lösungsorientiert waren.
Am 12.05. schrieb ich eine Mail an den Sportaza Support, in der Hoffnung, dass die mir helfen könnten und würden. Habe von denen bis jetzt keine Antwort erhalten.

Meine Forderung ist, dass die Auszahlungsoption freigegeben wird, damit ich mein rechtmäßiges Guthaben auszahlen kann und sich das Problem löst, da ich auch immer fair und ehrlich bei Sportaza gespielt habe.
Mit freundlichen Grüßen
Lino

Ungelöst

€1,921

Geld abgebucht aber nicht auf Konto gutgeschrieben

Guten Tag,

Ich habe am 20.01.24 eine Einzahlung über 500€ getätigt aber Sie haben mir nichts gutgeschrieben.

Sie meinten die Einzahlung wurde abgelehnt aber meiner Kreditkarte wurden trotzdem 500€ belastet.

Ich habe kurz daraufhin eine zweite Einzahlung getätigt, diese hat funktioniert und 500€ wurden meinem Spielerkonto gutgeschrieben.

Aber die 500€ von der ersten Einzahlung fehlen bis Heute!

Ich habe bereits mit ihren Kollegen vom Support gesprochen und sie meinten ich bekomme mein Geld innerhalb von 2 Tagen zurückerstattet aber bis heute habe ich nichts erhalten.

Ich habe auch mit der Bank gesprochen, das Geld wurde definitiv abgebucht und dem Casino gutgeschrieben.

Approval Codes XXXXXX

Damit sollte die Zahlung beim Händler ausfindig und korrekt gebucht werden können.

Bitte leiten Sie den Approval Code an ihre Finanzabteilung weiter.

Sehen Sie auch die Bilder im Anhang dieser Mail, dort ist die Einzahlung ersichtlich.

Mit freundlichen Grüßen

Leider habe ich auf diese Mail mehrfach keine Antwort erhalten und komischerweise funktioniert auch der Livechat seit einer Weile nicht mehr..Ich bin schwer enttäuscht von Sportaza…

Ungelöst

€500

Ablehnung der Dokumente

Die ersten Auszahlungen hatte ich um den Jahreswechsel gemacht. Es ging einfach nicht durch ohne Mitteilung. Beim zweiten Mal nachhaken bekam ich dann im Livesupportchat die Antwort das ich mich verifizieren müsse bevor die Auszahlungen klappen. Jetzt zum Problem. Ich versuche seit dem alle paar Tage neue Dokumente hochzuladen und diese werden auch hier wieder ohne Mitteilung warum immer wieder abgelehnt. Ich habe mehrfach auch an die Abteilung für die Verifizierung ([email protected]) und auch einmal an die allgemeine Adresse ([email protected]) geschrieben. Also Ticketnummern auch hier sind offen. Hier bekomme ich nie eine Antwort auf meine Nachfrage nach dem Grund der Ablehnung meiner Dokumente. Mittlerweile habe ich drei von fünf Dokumenten genehmigt bekommen (nach gefühlt 1000 Versuchen). Aktuell hapert es noch an den Nachweisen meines Kryptowallets und meinem Bankkontoauszug. Hier habe ich wirklich keine Idee mehr was ich noch anders hochladen soll. Der Livechat ist auch nicht hilfreich. Ich werde immer wieder nur mit dem Satz vertröstet das es an die Abteilung erneut weitergeleitet wurde zur schnelleren Bearbeitung. Vielleicht kann mir hier ja jemand helfen. Ich will eine konkrete Aussage warum die Nachweise fürs Kryptowallet und für den Bankkontoauszug immer wieder abgelehnt werden. Für das Kryptowallet Exodus habe ich lediglich die Möglichkeit eine CSV Datei rauszuziehen und daraus eine PDF zu machen. Da sind dann sogar alle Transaktionen über den Blockchainscanner einsehbar. Per Screenshots habe ich es auch bereits probiert. Ich informiere mich aktuell schon zu einem Anwalt weil es sich um 2500 Euro dreht.

Ungelöst

€2,500

Sportaza Closed My Account Without Any Explanation

Hello AskGamblers Team,

I am writing to file a complaint against Sportaza Casino (sportaza.com) regarding the sudden closure of my account without any valid explanation.

On October 22 2025, I tried to log into my Sportaza account but received the message:

“User is disabled by the administrator.”

I contacted Sportaza’s live support immediately to clarify the situation. The agent (Ella) asked for a screenshot of the error, which I provided. After a few minutes, she responded that my account had been closed by administrative decision in accordance with their Terms and Conditions — but no specific reason was given for this action.

I have not violated any of their rules or Terms & Conditions, and I was not notified in advance about any issue with my account. I find this extremely unfair and unprofessional.

I kindly request AskGamblers’ assistance to help me understand:

1. Why my account was closed.

2. Whether I can recover my account or at least withdraw any remaining balance (if applicable).

3. That Sportaza provides a transparent explanation for their actions.

Attached are screenshots of my chat with Sportaza support for reference.

Thank you for your help in resolving this matter.

Best regards,

Gelöst

Withdrawal on Sportaza delayed for unknown reasons

Hello,

I submitted a withdrawal of 56€ on Sportaza Casino, and in their Terms and Conditions, it says that withdrawals are being processed within 3 business days, excluding weekends and public holidays.

I wrote to their Customer support and sent them an email, but they didn’t give me an answer other than that my complaint is noted.

They also delayed my withdrawal, and I submitted it on October 3rd.

It has been more than 5 business days, so I am here to resolve my case, and I want my money on my card.

Gelöst

€56

Several months account still not closed

I asked Sportaza to close my account by email on June 23, 2025. No asnwer. I sent an email again on June 24, 2025. They answered June 25, 2025, asking why I want to leave and that they would like to keep me and offer me some bonuses. To which I answered that I would like my account to be closed. Then it never happened. Since I have gambling issues I am asking again for the account to be closed, again without answer so far. In their own rules, section concerning responsible gambling, they are making the promise to clouse any account upon request within 24 hours. Thus violating their own rules. I would like ask AskGamblers to help me with closing my account. Also Sportaza allowed me to deposit money after they aknowledged in written my will to immediately close the account. It would be fair to see at least for a partial refund since June. Thank you.

Gelöst

Sportaza is declining my payout without a reason

It started with me having to wait a week for my withdrawal to be processed. After 7 days I got an email saying that my withdrawal had been canceled. I asked why in the chat and they told me "technical reasons". I should try again. This is a scam. I used the exact same credit card that I used for the deposits. They don't want to pay out. I feel cheated because I didn't do anything wrong. I've now requested another withdrawal, but how long is this going to take? After 7 days they will again say there are "technical problems" without giving a specific reason.

Gelöst

€400

Account reopened after Self Exclusion Sportaza

Hello everyone, I'm coming to you to ask for help. In September 2022, after losing a lot of money, I asked Sportaza to permanently self-exclude me because I'm addicted to gambling.

They did close my account permanently. However, in 2025, I received promotional emails that I still receive, and I noticed that my player account had been reopened! Being a vulnerable player, I went back to the site and lost €1,146!

I would never have lost this money if they had kept the account closed. It's not as if I had opened a second account, in which case I would have taken full responsibility; it's clearly their fault.

All they told me was that they were sorry and that it was an update that caused the account to be reopened. I asked them to refund the deposits I made when I reopened, but they haven't responded.

They said they were sorry, but that wasn't enough. Today, I'm demanding a refund of 1,146 euros, which they should never have received because I had requested the permanent closure of my account. Thank you for your help.

Gelöst

€523

2 Months withdrawal pending

Good evening Sir, I have been facing the withdrawal issue on Sportaza website for almost past 2 months and there has been not even an explanation for the issue let alone the resolution of the issue. Whenever I try to make withdrawal, the same error is shown on the page i.e. withdrawal is restricted by group. When I contact the chat support, they keep saying the same thing that issue would be resolved soon but they don't provide a time frame. They even stopped replaying my email. I first emailed them on 8 January and latest is by 18 Feb but no help , no time frame and not even any explanation by them. Please help

Gelöst

₹10,280

Funds blocked in the casino

I've been playing for months with them, I never withdraw any money and the first time I tried to that started the problems.

They asked me lot of documents which were provided and verified by them but my verification Is still in pending.. since months..

I have 5900EUR in my account and of course I can't withdraw, but I also can't place a bet, play slot or casino, I can't do anything.

Live support can't do anything for that, and they don't answer my email. they also send me an email to look for a feedback for the VIP team but they don't answer too.

Gelöst

€5,900