I am submitting this complaint again because I am having issues with the casino Sportaza.
I made a withdrawal request, which is still pending after many days. I have contacted customer support several times, and they keep telling me that the financial department is processing the withdrawal. However, their explanations are inconsistent.
The withdrawal should have been completed within three days, but more than twice that time has already passed. According to them, they are experiencing problems, but they are not providing me with a solution.
During my complaints, one agent told me that there was no withdrawal request at all, even though I can clearly see it as pending. After that, they said it was a mistake and that the withdrawal does exist, and that I need to keep waiting.
Then, another agent told me that I should cancel the withdrawal because there is an issue with the method I selected. However, the system does not give me the option to cancel the withdrawal and request a new one. When I reported this, they told me I have to wait for the request to be canceled automatically, but they do not know how long that will take.
After that, another agent told me that the request is correctly submitted and that I just need to wait for it to be resolved, and that it will be resolved.
During all these complaints, live chat agents would abruptly end the conversation, forcing me to restart my complaint two or three times each time.
At this moment, I have been blocked from accessing the live chat, and I can only communicate via email. The same people who spoke to me through live chat are now replying by email, telling me to keep waiting.
I am attaching proof that the withdrawal is still pending, as well as evidence of the times my conversations were cut off and that I have not received a proper response.
Please understand that I do not speak English and that I am using a translator to submit this complaint. I kindly ask you to consider my situation and help me resolve this issue.
