Sportaza Casino - 2 Months withdrawal pending

Dear @Pradeep93,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Sir, as of today the total amount of the disputed payment is 10280 INR.

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Sportaza Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Sportaza Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Pradeep,

We sincerely apologize for the delay and inconvenience.

We have forwarded the details to the relevant department for further investigation. You will be kept informed of the update.

Please be assured that we are doing our best to resolve this matter as soon as possible.

Best regards,
Sportaza Casino Team

Kindly resolve it ASAP. It's already been 3 months.

Dear all,

This complaint has been reopened as per Sportaza Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Sportaza Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Pradeep93,

We apologize for the delay and any inconvenience this may have caused.

We have recently emailed you regarding the verification process that needs to be completed in order to proceed with your withdrawal request.

We kindly ask you to upload the required documents (ID ; selfie; proof of address) via our website. You can find the Verification page in your profile, as well as the relevant documents needed to complete the process.

If you encounter any technical difficulties while uploading files, you can email the requested documents to our support team.

Kind regards,
Sportaza Casino Team

Dear Casino admin , earlier your website was showing that no verification is needed but after the reopening of the complaint, i opened your website and there was the option available to upload the documents now so i uploaded all requested documents 2 days ago. Kindly proceed ASAP. Thanks for the response

Dear Casino admin , the latest update on my verification (as you stated here) is completed. All my documents have been successfully verified but still the issue is persisting. Furthermore , even though it says all documents are verified successfully, still it shows yellow sign on verification page. I am attaching the screenshot for the reference.

Dear Pradeep93,

We are pleased to inform you that your account verification process has been completed, and the withdrawal request is in process.

Kind regards,
Sportaza Casino Team

Dear @Pradeep93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes , The issue is resolved. Thanks Aakgamblers team

Askgamblers*

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.